LeahideasOpiniões 

Resposta da Leahideas

27/10/2025

Dear Butch,

We’re truly sorry to hear that your canvas arrived damaged — that’s not the experience we want for our customers. Please rest assured, we’ll make it right immediately. We’ll send you a new replacement in a more protective, robust cardboard tube to ensure it arrives safely this time.

Unfortunately, this kind of issue very rarely happens — only in a few isolated cases — but please know we’re always here to support our customers and make things right.

If you could kindly share a few photos of the damage and the box, our team will take care of everything right away. And please remember, you can always reach out to us directly anytime at info@leahideas.com — we’re here to help and make sure you’re happy with your artwork.

Resposta da Leahideas

22/10/2025

Thank you so much for your kind words! 😊 We truly appreciate your patience and understanding when things didn’t go perfectly. It means a lot to hear that our service made a positive difference.

We’d be absolutely delighted to welcome you back anytime!

Warm regards,

Resposta da Leahideas

16/10/2025

Dear Sylvie Auriemma,

First of all, please accept my sincere apologies for this situation and the unusual delay. You’re absolutely right to be concerned, and I completely understand your frustration.

This is truly a stroke of bad luck — our supplier for the separate framing kits unexpectedly left us in a difficult position, which caused delays in several shipments.

Please rest assured that we are by no means a fraudulent company. We’ve already prepared an immediate solution for you: I’d like to offer to send your canvas already framed, at no additional cost.

I’m confident that once you receive it, you’ll see the quality of our work and understand our good intentions. We’d be truly grateful if, after receiving your framed canvas, you might consider updating your review to reflect your full experience.

Again, my sincerest apologies for the inconvenience, and thank you so much for your patience and understanding.

Warm regards,

Resposta da Leahideas

14/10/2025

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the quality of your piece and the support you received from our team. It means a lot to us that you took the time to share your experience. We truly look forward to creating something special for you again in the future!

Warm regards,

Resposta da Leahideas

14/10/2025

Thank you so much for your wonderful feedback and 5-star rating! We’re delighted to hear you had a great experience from start to finish and that you love the quality of your piece. Your kind words truly motivate our team — we can’t wait to have you back for your next order!

Warm regards,

Resposta da Leahideas

7/10/2025

Thank you so much for your honest and wonderful review! It truly means a lot to us. We’re so happy to hear that you love your canvas and that everything arrived safely and beautifully.

It’s always a pleasure for us to serve our customers, and we genuinely appreciate your kind words and trust in our work. Knowing that you’re happy with your experience makes all our effort worthwhile.

Warm regards,

Resposta da Leahideas

7/10/2025

Thank you so much for your wonderful review! We’re thrilled to know that you’re happy with your purchase and that everything—from the delivery to the overall experience—went smoothly.

It’s always a joy for us to serve our customers and see our work appreciated. Your kind words and recommendation truly mean a lot to our small team!

Warm regards,

Resposta da Leahideas

7/10/2025

Thank you so much for your kind words! We’re delighted to hear that your picture was exactly what you were looking for. It truly makes us happy to know our art found the perfect home.

Warm regards,

Resposta da Leahideas

7/10/2025

Thank you so much for your lovely words! 💫
We’re so happy to hear your order arrived perfectly and that you’re delighted with your purchase. Your support and recommendation mean a lot to us. ❤️

Warm regards,

Resposta da Leahideas

17/08/2025

We would like to clarify that the reviewer did not place any order with us.

As we explained in our previous message, Leah Ideas is a team of artist-designers, not a reseller. All of our designs are created in-house and are the property of Leah Ideas. Our vision is to make large-scale statement art pieces accessible to more people at fair prices, while maintaining the highest standards of quality and color durability so that our art lasts for generations.

We truly don’t understand the hostility behind this review. If someone does not agree with our vision, that is of course their choice — but leaving a negative review without ever experiencing our products or service is unfair to a small, honest business working hard with dedication and passion.

We are not a mass-production company; we are a growing independent team of creatives who believe in making art affordable without losing its soul. We put our hearts into this work, and it’s disappointing to see this kind of negativity from people who have never even supported our business.

We encourage those who appreciate quality, originality, and creativity to judge us based on our actual work, not assumptions.

— The Leah Ideas Team

Resposta da Leahideas

5/08/2025

Thank you for your message. After reviewing our records, we found no purchase associated with your name. It appears you are referencing the situation involving Jason, whose review and correspondence we are already addressing.

Since you are following the instructions of that customer, please be aware that any reviews or claims not based on a direct transaction with us will be reported as inappropriate.

We take customer feedback seriously and encourage open communication directly with our support team to resolve any genuine concerns.

Kind regards,

Resposta da Leahideas

Actualizada a 5/08/2025

We’ve now seen that this is the fifth time you’ve edited your review. While you're entitled to share your experience, it’s important for us to clarify the facts and respond to misrepresentations.

To begin with: the item you received was not defective. It was delivered in good condition, met our product standards, and was shipped more than 10 months ago. You only contacted us very recently — not to inquire or ask for help, but to demand a full refund and a complete replacement of your entire order. In other words, you requested all items be resent and fully refunded — essentially asking for everything free of charge.

Despite the significant time that had passed, we were still willing to help and even considered resending your full order. However, the hostile and threatening nature of your messages made it impossible to proceed in a constructive way. Instead of a respectful dialogue, we were met with accusations and ultimatums — including your statement that if we didn’t meet your demands, you would post negative reviews and have your friends submit false ones as well. One of those fake reviews has already been submitted and was reported immediately.

You also referenced lines from our emails out of context to support your narrative. At no point did we insult or attack your character. We have only responded factually and professionally in defense of our small business and our team, who work hard every day to support customers fairly and honestly.

We welcome genuine feedback and are always ready to make things right when concerns are brought to us in good faith. But we do not and will not accept intimidation, manipulation, or dishonest tactics.

We remain confident in the way we’ve handled this situation and stand by our integrity, our policies, and our values.

Kind regards

Resposta da Leahideas

5/08/2025

Thank you so much for your lovely review! We're thrilled to hear that you’re happy with your canvas — and that the colors turned out just as you hoped. 😊

It was a pleasure assisting you, and we’re so glad the final result brought a “wow” moment! If you ever need help again or are looking to add more to your collection, we’re always here for you.

Enjoy your new piece, and thank you for choosing Leah Ideas!

Warm regards,