Learnpaladin Opiniões 33

Resposta da Learnpaladin

Há 1 hora

Hi Fernando,

Thank you for your feedback, we’re sorry to hear that your experience didn’t match your expectations.

It sounds like there may have been a misunderstanding, as we do have a dedicated video section within the app where this type of content is available.

Since then, we’ve also made several improvements, including publishing seven new stories in an updated format. These include The Bikini Evolution, The Opium War, The Chernobyl Disaster, Zeus, The Johnstown Flood, Ronald Reagan, and The Halifax Explosion.

We’ve also reached out to you directly and resolved your case, including processing a refund for your recent charge.

Best regards,
Paladin Team

Resposta da Learnpaladin

Há 2 dias

Thank you for your feedback.

We’d like to clarify that our team has been actively investigating your case and has responded with the information available in our system. We have not ignored your messages, and we have been working to identify all associated accounts and transactions to provide a complete explanation.

At this time, one of the charges mentioned does not appear in our records, which is why we have requested additional details to help locate it accurately. Without matching transaction information, it is not possible to verify or resolve it fully.

We have also provided a breakdown of the subscriptions we were able to identify and offered a resolution based on those findings.

We remain available and willing to assist further in resolving this.

Best regards,
Paladin Team

Resposta da Learnpaladin

Há 2 dias

Hi Dinesh,

Thank you for your feedback, and we’re sorry for the confusion caused.

The subscription began with an introductory offer and renewed at the standard price after the initial period, as outlined at signup.

We’ve responded to your email and are working with you to find a fair resolution. Please feel free to check your inbox, and we’ll be happy to assist further.

Best regards,
Paladin Team

Resposta da Learnpaladin

9/04/2026

Ciao Petra,

ci dispiace per la tua esperienza e per la confusione creata.

Abbiamo verificato il tuo caso e il rinnovo è stato effettuato come continuazione dell’abbonamento esistente, in conformità con i termini accettati al momento della sottoscrizione iniziale.

Comprendiamo comunque il tuo punto di vista e stiamo cercando di risolvere la situazione in modo equo. Ti abbiamo già contattata direttamente per offrirti una soluzione.

Rimaniamo a disposizione per qualsiasi chiarimento.

Cordiali saluti,
Paladin Team

Resposta da Learnpaladin

7/04/2026

Hi Amanda,

This truly made our day, thank you so much for your amazing feedback!

We’re so happy to hear how much you’re enjoying the experience and exploring history through Paladin. It means a lot to us that you chose to continue with a yearly plan.

Thanks again for your support, we really appreciate it!

Best regards,
Paladin Team

Resposta da Learnpaladin

7/04/2026

Hi Dave,

This truly made our day, thank you so much for your kind words!

We’re especially happy to hear that you’re enjoying the app and that the new app experience is helpful for you. Feedback like yours is exactly what helps us improve and build features that make a real difference.

It means a lot to know that you noticed our efforts and that the app is living up to your expectations.

Thanks again for your support, we really appreciate it!

Best regards,
Paladin Team

Resposta da Learnpaladin

7/04/2026

Hi Jack,

Thank you for your feedback, and we’re sorry for the confusion caused.

After reviewing your case, we identified that there were two separate accounts associated with different email addresses, which led to the unexpected charge.

Our team has now resolved the issue by canceling the duplicate account and issuing a refund for the recent charge.

If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help.

Best regards,
Paladin Team

Resposta da Learnpaladin

7/04/2026

Hi Tony,

Thank you for sharing your feedback!

We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.

To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number TONY039216.

This will allow us to locate your account and provide you with accurate next steps based on your subscription.

Best regards,
Paladin Team

Resposta da Learnpaladin

6/04/2026

Hi David,

Thank you for sharing your feedback!

We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.

To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number DAVID329841. This will allow us to locate your account and provide you with accurate next steps based on your subscription.

Best regards,
Paladin Team

Resposta da Learnpaladin

6/04/2026

Hi Lisa,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number LISA2910239. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards, Paladin Team

Resposta da Learnpaladin

5/04/2026

Hi Lee,

Thank you for sharing your feedback, we’re sorry to hear that the experience didn’t meet your expectations.

Our goal is to make history more engaging while still maintaining accuracy, and we’re continuously working on improving both the content and the overall experience. Feedback like yours is really valuable in helping us do that.

We’ve recently published 3 new stories in an improved format, and we’d love for you to give them a try and hopefully give us another chance. You can find The Opium War in the “Trending Right Now” section on the Home page, while The Chernobyl Disaster and Zeus are available in the Early Access section.

Best regards,
Paladin Team

Resposta da Learnpaladin

1/04/2026

Hi Orna,

We are pleased you enjoyed the app! We always do our best to make your experience memorable and we’re happy to know we achieved that.

Best wishes, Paladin Team

Resposta da Learnpaladin

29/03/2026

Hi Diana,

Your feedback truly made our day. We are very happy to hear that our customer support has been helpful to you and we sincerely appreciate your support.

Best wishes, Paladin Team

Resposta da Learnpaladin

28/03/2026

Hi Jesper,

We’re sorry to hear about your experience.

We’d like to clarify that subscriptions started through our website won’t appear in Apple subscriptions, as they are not processed through Apple. This is indicated during the sign-up process.

Our team is always here to help and we’re happy to review any concerns and assist further if needed.

Best regards,
Paladin Team

Resposta da Learnpaladin

27/03/2026

Hi Kim,

We’re sorry to hear about your experience.

We’ve located your account and have now canceled the subscription, so there will be no further payment attempts.

We’ve also reached out to you directly to make sure everything is fully resolved. If you need any further assistance, we’re here to help.

Best regards,
Paladin Team

Resposta da Learnpaladin

25/03/2026

Hi Anna,

Thank you so much for your kind words, we’re really glad you enjoyed the learning experience!

We really appreciate your feedback about including more stories about women and a wider range of historical figures from different countries. That’s a great suggestion and it’s definitely something we’ll consider as we continue improving the app.

We’re also happy we could quickly resolve the billing issue for you, it means a lot to hear your positive feedback about our support.

If you ever have more ideas or suggestions, feel free to reach out anytime, we’d love to hear them.

Best regards,
Paladin Team

Resposta da Learnpaladin

Actualizada a 25/03/2026

Hi Andrew,

We’re sorry to hear about your experience.

We’ve reviewed your case and have since resolved it directly with you, including issuing a partial refund and ensuring there are no future renewals on your account.

The charge occurred after the trial period ended, as subscriptions renew automatically unless canceled beforehand. We understand how this can sometimes be confusing, and we’re here to help clarify any concerns.

Best regards,
Paladin Team

Resposta da Learnpaladin

25/03/2026

Hi Jonny,

We’re happy to hear that you’ve received your refund and that our support team was able to assist you.

Best regards, Paladin Team

Resposta da Learnpaladin

24/03/2026

Hi Mary,

We’re sorry for any confusion here.

We’ve reviewed your account and can confirm that no recent charges have been made. The only payments on record are older transactions, which were already addressed previously.

It’s possible there may be another account or a different charge source involved, and we’re happy to help clarify this for you. Our team has reached out to you directly to investigate further and make sure everything is fully resolved.

Best regards,
Paladin Team

Resposta da Learnpaladin

24/03/2026

Hi Marco,

We’re sorry to hear about your experience and for the confusion caused.

We’ve reviewed your case and reached out to you directly to clarify the situation. The plan activated at the time of purchase was a discounted offer without a trial, which is why the charge was processed immediately.

As the payment was processed through Apple, billing and refund decisions are handled directly by them. That said, we’re always here to help clarify any details and assist where possible.

Best regards,
Paladin Team