LeasePlan UK  Opiniões 

After ending my lease early the collecting company BCA had me sign off the handover without highlighting any observations. I verbally asked them and they didn’t flag anything. I then find out they had noted my parcel shelf as missing, it was in my garage. I ended up driving to BCA to hand it over.
It was a nightmare trying to sort this out. Luckily i had a handwritten receipt from BCA as I fully expected to still have a bill. Sure enough the bill comes, I provide all the evidence to get a ‘computer says no’ final response of the bill is due, take it to the ombudsman!
So frustrating as any reasonable human being would have checked the correspondence.
In the end common sense prevailed, when I spoke to Mahesh C in the billing / collections team about paying off my final rentals. He showed real customer service taking the time to listen and go the extra mile. He couldn’t make any promises to me but in the end the bill for the parcel shelf was reconsidered and credited.
So it’s 5 stars for Mahesh, 2 for LeasePlan overall.

My first time leasing a car with leaseplan and will definitely be my last. My car went back and today I have a received an invoice for £575 in ‘excess wear and tear charges’, they are just trying to make a profit. Around £225 of the charges were for tiny marks and chips that fall within their wear and tear guides as they are tiny yet have been charged and deemed as excess wear and tear. There are 2 charges I will accept due to a scuff on the alloy and an issue with my tyre but apart from that the charges are absolutely ridiculous. This is an unnecessary cost and stress just before Christmas. I was also told during my inspection that everything was fine and no issues, I was asked to sign to evidence the car had been collected and later had an email to say I had signed to say I agreed with the condition report, this is simply not true, as the condition report said I had a broken sat nav and it was not broken, my new build estate just doesn’t show up on the map. If I was told about that at the time I would have corrected him! I am absolutely furious with this company.

It took them 2 weeks to put a traffic violation in an envelope and post it to me. This incompetence now means that I have to pay the higher fine rate.

Everything is good until your vehicle has a mechanical fault. I have an electric vehicle which is failing to charge. The earliest it can get into the garage is the 8th January so has left me without a car for a month. I paid for the service plan and they have issued me with a car for 7 days and state it's my responsibility after this period. absolute joke, the manufacturer (Vauxhall) blames the lease company (Vanarama), the lease company, Vanarama blames the finance company (Lease Plan) and manufacturer (Vauxhall) and the finance company (Leaseplan) says it's an issue for the lease company (Vanarama) and Manufacturer (Vauxhall). This is circ of paying circ £300 per month.

Stay clear! Everything is ok until you actually have a problem.

thanks Jasmine but you already know the issue with the battery and the car is still under warranty. You are ok taking money not so good sorting problems.

STAY AWAY FROM LEASEPLAN, VANARAMA AND VAUXHALL.

UPDATE 05/01/2024:

So this occurred in early December and, well, I am still waiting for my car to be fixed meanwhile. I am still paying for the full amount for the car (which is redundant and certainly not fit for purpose) and left to pay out for alternative transportation in the meantime. All under warranty and a common problem which you can read about on the WWW. Terrible service and sure will not be getting a Vauxhall ever again!! Organised via Vanarama, financed through Lease Plan and Manufactured by Vauxhall. All in all couldn't rely on any of them, which was the whole purpose of getting a Lease Car in the first instance.

Terrible experience at end of lease contract, avoid at all costs

Hi I have multiple lease with this company from the top which is the owner down to the smallest staff are all trained to scam people please trying to avoid it they're really not worth it just get your lease from anywhere else I made a big mistake my broker got me involved with Least plan and I'm stuck with them I am paying for my Van it's my Van but they put their silly name on the V5 and I can't own it I have a small business and my business gone really bad then I'm stuck with 3 vans which I'm dealing with Least plan currently no one is helping at all I am paying for the vans even they parked outside.

Following our recent conversation after talking to another gentleman who didn’t know his job, Natasha Wilson knew her job inside out, was very efficient & a pleasure to deal with. We need more staff like Natasha!

Natasha was very pleasant, professional and helpful and immediately emailed me confirmation of all the questions I had asked of her.

Still waiting to settle my lease with this horrific company!!
My lease finished, car was collected and confirmed all good by lease plan in writing that vehicle condition was agreed on 23/07/2024. This ended my agreement, yet lease plan took a further payment did in August when the car was in their care.

I have an overage in mileage which I accept, however I have raised an issue with lease plan regarding the payment in August taken thereafter my contractual agreement ended and why that hasn’t been deducted from my final costings?

I am now bored as emailed and no responses so reverting to complaining to see if someone cares and will sort it out!

Lease plan your communication is poor and no one at your offices care or try to sort these issues out, poor!!!!

Since your response, I have received ZERO communication, what a surprise. Also you spelt my name incorrectly, lack of attention to detail.

Once again I have experienced shocking customer service from Leaseplan since my van broke down nearly 3 weeks and it eventually was booked into a garage to look at the issue a week ago. Guess what it has not been looked at yet. We are only a small business reliant on our van every week. We have 5 vehicles in our fleet and we will be taking them all away from Leaseplan to a more competent vehicle provider. Oh and BTW you will be put on hold for a very long time while they transfer you to another department that you then have to tell your story all over again.

After many years of having lease cars I have always been contacted by the funder well in advance for the collection of the vehicle at the end of the contract.
After receiving no communication regarding this from Lease plan I contacted them and was told it was nothing to do with them and the responsibility of the provider in this case Let’s talk leasing. They also said the same nothing to nothing do with them it was the responsibility of Lease plan. However they did organise the collection.
Subsequently the confusion from Lease plan caused a delay and a week’s further rental.
Below is the T&Cs from Lease plan saying you must notify us which I originally did in the first instance and got sent away.
SO BEWARE WITH LEASE PLAN YOU ARE RESPONSIBLE FOR CONTACTING THEM AND ARRANGING COLLECTION.
THEY ARE HARD TO GET HOLD OF WITH POOR CUSTOMER SERVICE.
I have a new funder now who has clearly stated from the start they will contact two months before the end of contract to organise the return of the vehicle, so back to normal again.

10.1 Upon the expiration or on the termination of the Term or any Extended Term of the Schedule you must notify
us when and where the Vehicle will be available for collection. We will use our best endeavours to collect the Vehicle
no later than the 3rd working day following the day on which we receive your notification.

This is the most incompetent company I have ever spoke to. They agreed that a stone chip damaging a parking sensor, told me to book it in with dealership and to log under warranty as comes under the wear and tear policy that they have produced and then refuse to approve the claim. No one in the call centre can help you or calls you back when you request one! This has been going on for months! Disgusting

Dealt with Natasha in customer services. I had been struggling to get the details required regarding an end of lease purchase and she went above and beyond to help me with this.

Excellent company to deal with. Keen pricing and go the extra distance to ensure they deliver exactly what is required. Been using them for years and cannot fault them.

All communications have been professional, courteous and quickly dealt with.

Highly recommended.

I had no issues for nearly four years until I decided to terminate the agreement three months before the end date. Since then, I’ve been sent invoices without any breakdown or explanation. I was also misinformed about the damage charge write-off allowance. Since September 2024, I’ve been requesting a calculation for the revised pro-rata mileage, but they either can’t or won’t provide it, claiming it’s handled by their system.

I’ve spoken to several agents, including one named “Louise,” who dismissed the matter as “simple maths” before ending the call abruptly. While I understand the principle, I can’t get the figures to match, and no one seems able to provide the necessary details.

Two complaints later, I’ve had to escalate the issue to the Ombudsman. I have the emails and call logs to back this up. The worst part is they genuinely seem to believe they’re being helpful, but their approach has been completely unprofessional.

Leaseplan is absolutely pathetic, dont give a rats ass about their clients. Avoid at all cost. Useless call centers. Trying for more than a week to obtain buyout letter, simply imposable. Shocking.

I had an exceptional experience working with Lucy at LeasePlan. From start to finish, she was incredibly professional, knowledgeable, and attentive. Lucy went above and beyond to ensure all my questions were answered and that I found the perfect solution for my needs. Her friendly demeanor and proactive approach made the entire process seamless and stress-free. I highly recommend Lucy. Thank you for your outstanding support and personal and friendly service.

Truly shocking!

Never Felt the need to ever leave a review before but this is the worst company I have ever dealt with. Overcharging / hidden charges with no explanation after purchasing a vehicle. When you query they come back with different figures again with no explanations.

Customer service is non existent and feels like they intentionally frustrate matters so customers just pay up to put ourselves out of the misery of having to deal with them.

Avoid

Avoid Avoid Avoid. !!!
Failed to TAX my car as per agreement resulting in being supplied a un taxed illegal vehicle for whole month yet they happily take monthly payment!
customer services are horrific. Complaint raised but they just can’t answer why they failed. Eventually they paid with a credit card after admitting car was illegal. I have a copy of receipt.
Do NOT give this company your money.

Great experience with Natasha going all lengths to address my queries regarding a collection. Great service.