LeathershoeOpiniões 

Resposta da Leathershoe

14/01/2026

Thank you for your feedback. We take concerns like this seriously.
We’ve carefully checked our system and are unable to locate Order #1502 under this name or details. For us to investigate properly, we kindly ask the reviewer to contact us directly from the email address used at checkout so we can verify the order and resolve this.
Regarding delivery timelines, the 3–5 working days stated on our website applies after dispatch. During peak periods or holidays, processing and courier timelines can be extended, which is communicated in our order confirmation emails.
LeatherShoe.co.uk operates as an online brand with operational partners in different EU and UK jurisdictions. This is common for modern e-commerce businesses and allows us to manage logistics, payments, and compliance efficiently. There is nothing unusual or “dodgy” about this structure.
Our support email and phone number are active and monitored. If any customer experiences difficulty reaching us, we encourage them to contact us through our website contact form or reply directly to their order confirmation email so we can assist immediately.
If this review is based on a genuine order, we remain fully open to resolving the matter, including arranging a return in line with our return policy.

Resposta da Leathershoe

14/01/2026

Thank you for sharing your feedback.
We’ve reviewed this comment carefully and, once again, are unable to locate any matching order in our system based on the information provided. We therefore kindly ask the reviewer to contact us directly from the email address used at checkout, including an order number, so we can investigate this properly.
We do not sell or ship “cheap” or unbranded products. Our shoes are made using genuine leather and go through quality checks before dispatch. If any customer receives an item they believe does not meet expectations, we always offer support in line with our return and refund policy.
Our support email is active and monitored daily. We have not recorded unresolved bouncebacks from our system, and we encourage customers to reply directly to their order confirmation email or use the contact form on our website so we can assist without delay.
We welcome genuine feedback and are always willing to resolve issues, but we can only do so when an actual order and customer details are provided.

Resposta da Leathershoe

14/01/2026

Merci pour votre commentaire.
Après vérification, nous ne parvenons pas à identifier une commande correspondant à cette réclamation dans notre système. Afin que nous puissions examiner la situation et vous aider, nous invitons le client à nous contacter directement depuis l’adresse e-mail utilisée lors de la commande, en indiquant le numéro de commande.
Concernant la livraison, les délais indiqués sur notre site correspondent au délai après expédition. Selon la période et la destination, des délais supplémentaires peuvent s’appliquer, ce qui est précisé dans nos communications de commande. Les lieux d’expédition peuvent varier selon le modèle et la disponibilité, ce qui est courant dans le commerce en ligne international.
Nous attachons une grande importance à la qualité et au confort de nos chaussures. Si un produit ne répond pas aux attentes, nous proposons une procédure de retour et de remboursement conforme à notre politique, à condition qu’une demande officielle soit enregistrée auprès de notre service client.
Nous restons pleinement disposés à résoudre toute réclamation fondée et invitons le client à nous contacter afin de pouvoir intervenir.