Black Sheep Coffee Opiniões 1625

TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

After hearing others rave about the Revival beans, I ordered some but was disappointed to find they were roasted 5 months ago with an expiry date of January 2027. I thought they were freshly roasted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We stopped for Coffee this afternoon, at Northlights, and I struggled to get access on line for ordering on the App. My initial frustration was allayed by staff member Ruby who patiently took me thro’... Ver mais

Classificada 5 em 5 estrelas

The coffee is always delicious. Especially the Black Sheep in Bishopsgate is amazing! I always feel welcome and the service is quick. All the staff are always smiling :) Thank you so much! You... Ver mais

Classificada 3 em 5 estrelas

we went in as a party of 3 after work around 5:15, for a change, as we usually go to Starbucks in Colne. The server who took our order, really did not look as though she wanted to be there, she took... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de café
  2. Café
  3. Torrefação de café
  4. Coffee Shop
  5. Grossista de café

Escrito pela empresa

Serving the first specialty grade Robusta beans on the market, Black Sheep Coffee are proud to be innovators in the coffee industry. With cafes, kiosks and cocktail bars across the globe, come and soak up the vibe and enjoy the perfect cup.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 79% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Disgusting food microwaved

Disgusting food, old and microwaved.

Complained to staff who were nonchalant and blamed the ovens, saying it squashed pastries.

Absolute nonsense. Don't take customers for fools.

I suspect old stock reheated in microwave

Does local authority hygiene officers need to be contacted?

Edit 5th May after they replied: I already emailed and got a standard reply back, customer service non existent.

Edit 8th May. Why should I 'reach out' vote the website. You busy want to make things difficult.
I emailed you already. Take accountability.
I'm going to contact the local authority, your food preparation and standards are not acceptable, neither was the excuse from you staff that the oven 'flattens' the croissant. Pathetic.

29 de abril de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hello,

We're really sorry to hear about your experience. As a company we take food safety incredibly seriously and we have strict controls and procedures in all of our stores. We haven't heard from you directly – please could you reach out to us via our website so we can understand more about your experience and which store you visited?

Thank you,
Black Sheep Coffee

Classificada 5 em 5 estrelas

Black Sheep Coffee Ayr

Fantastic to have our very own Black Sheep Coffee shop in Ayr. Banana Matcha is to die for. Great vibes and loving the graffiti art which sums up Ayr. Staff were very friendly especially Megan and Tom. Definitely going to be my new regular coffee shop

28 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Yeah it’s ok

Ordered the decaf and the robusta 252g bags online. Dispatch was quick but Royal Mail decided to send the parcel elsewhere then they corrected it. Nothing to do with Black sheep they did there part well.

Both coffees were used for espresso and both where nice enough cups. Quality isn’t bad at all. One gripe was the dates. From memory as I’ve binned the bags the decaf was around 9 months old, the robusto was around 5 months maybe. The dates are the back are long. It’s far superior to anything in a supermarket imo.

Maybe I was expecting too much or expected it to be more like specialty coffee or smaller roasters. I feel the price is on the higher side. It’s not that its over priced par say but I feel for the money you can get fresher coffee elsewhere. That said I’d be very happy to drink them both again.

7 de abril de 2026
Classificada 1 em 5 estrelas

Nasty & Rude Staff and Harassment

One of the worst experiences I’ve ever had. I only bought an over-priced coffee to charge my phone and laptop whilst waiting for my train, only to find most of the plug sockets do not work… I managed to find one eventually but when I asked a female staff member if there was an issue with the sockets, she said “if they’re not working they’re not working there’s nothing I can do” in the most nasty and incredibly rude way, when I only asked (kindly and inquisitively) if there was a known issue. Whilst I’ve never found any staff at any Black Sheep Coffeeshop friendly, there was absolutely no need for the horrible and nasty attitude I experienced in the Edinburgh North Bridge location today - especially seeing as the place was mostly deserted (although I can see why now). I also had a homeless person come in and constantly harass me and staff did nothing about it. The reviews saying the WIFI is quick and easy to connect to are completely false. After numerous attempts, I was still unable to access the WIFI. The experience has permanently ruined my view of Black Sheep Coffee and I will never be using them again. AVOID AT ALL COSTS, unless you like the worst possible customer experience possible of course!

21 de abril de 2026
Opinião espontânea
logótipo da Black Sheep Coffee

Resposta da Black Sheep Coffee

Hello,

Many thanks for reaching out and taking the time to send us this feedback from your recent visit to Black Sheep Coffee. We want to say a huge thanks for taking the time to share your thoughts with us. Your feedback means a lot, and it's an invaluable part of how we keep improving our service.

We're really sorry to hear about your experience. Please can you contact us directly through our website so we can understand more about what happened and which store you visited?

Thank you,

Black Sheep Coffee

Classificada 5 em 5 estrelas

Their pistachio latte is divine

Their pistachio latte is divine. Their staff at Edinburgh airport are always so friendly and helpful too. Really appreciated that when you’re hot, tired and in desperate need of a coffee before long drive home

14 de abril de 2026
Opinião espontânea

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