LeelyOpiniões 

The dress i ordered was lovely and quality good, but unfortunately about 3 sizes too small.
Contacted company and Mica kindly helped with lots of options for me rather than paying postage to return.
I decided to return as dress was for a wedding and I didnt want to risk exchanging it or taking vouchers as I do need an 18 and find the sizing small. Dress returned tracked through royal mail and I await refund ???

I read the returns policy before purchasing and was aware that I would need to pay for return postage if the dress wasn't suitable. I was happy to accept that.

I am a standard size and the dress didn't fit properly. I followed the return instructions exactly as provided. Although my order was dispatched from the UK, I was instructed to return it to an address in the USA, which cost me £30 in tracked postage.

The tracking showed that delivery was attempted, but over the following three months I repeatedly contacted customer services. I was continually told the dress had not been received and was asked to investigate the parcel myself.

I had fulfilled my responsibility by returning the dress to the address they provided. I do not believe it was reasonable to expect me to resolve issues with their chosen return address.

In the end, I only received my £100 refund after raising a dispute with PayPal, who found in my favour.

My issue was not with paying for the return, but with the lack of a refund despite following the returns process correctly. Based on my experience, I would not purchase from this company again.

My customer care representative, Riley, did a great job! I had some questions and Riley answered them quickly. Riley was, also, very informative and personable, and I really appreciate that. That kind of friendly customer service makes me want to eep coming back!

I do NOT recommend purchasing from this company.

My experience revealed serious issues with transparency and customer communication.

The 7-day return window is not clearly disclosed during checkout and is only buried in the Returns & Refunds policy page. This is not adequately communicated at the point of purchase, which is misleading for customers.

My order also took approximately 6 weeks to arrive from China, with no clear expectation set at the time of purchase regarding the shipping timeline.

In addition, after placing my order, I received no meaningful communication at all—no “order confirmed,” no “processing updates,” and no “shipping notification.” I had to wait in complete uncertainty until the package eventually arrived.

Based on this experience, I believe the company lacks ethics and good business practices.

I would strongly caution others before ordering a clothing item.

Leely has a return policy of only 7 days. Why? I have no idea. But that’s the first thing buyers need to know should they decide to patronize this company.
I had been ill so I didn’t open the package until day 8. They sent me the wrong dress. I wrote to customer service and they said there was nothing they could do. I wrote back saying that their policy was not clearly stated at the point of purchase and that I wanted a refund for the dress which cost $100 plus. I knew I would be responsible for paying for the return postage but I didn’t think I would have to eat the entire expense of the wrong dress. They offered me a $12 refund or a $22 coupon to use at their store.
This is an outrageous policy and Leely is definitely not a customer friendly company. In fact, they are rip off artists. Please investigate this company yourself before you’re tempted to buy anything from them.
Additional information on this company. Below they responded to my review on Trustpilot. They said they wanted to work with me to make sure I was satisfied. See their response below. After writing to their customer service person, Marin, I received the same email from them that I received before. They offered me $12 for a refund or $22 for towards an additional purchase. They had already sent the same form letter they had sent before.
Not a trustworthy company.

Marin was very helpful with explaining my options and giving me instructions on returning.

I placed my order on 2nd June & specified the occasion date required is 12th June. They confirmed my order has still not neen dispatched (on 11th June) & are refusing to issue a full refund (only a partial one), as per their T&C's. Very disappointing!

A lovely person called Marin replied to my message I had ordered the wrong size so I sent a email straight away Marin got back to me to reassure me my size had been changed fantastic service 5 stars ⭐️

Marin was so helpful in refunding my order. No fuss, and did their best to help me.

Terrible, TERRIBLE company

My experience with Leely has been one of the most frustrating customer service experiences I have encountered.

The issue is not the product itself. The issue is Leely’s repeated refusal to answer direct questions and address the facts of the case.

On 19 May 2025, I emailed the company and clearly stated that I wanted my order cancelled.

Since then, I have repeatedly asked a simple question: why was my cancellation request not acted upon before the order was shipped?

Rather than answering this question, Leely has sent multiple template responses discussing returns, refunds, and customised items. These responses completely ignore the issue I am actually raising.

Even after I quoted the exact wording of my cancellation request from my email, customer service continued to insist that no cancellation request had been received. They have also failed to provide a direct explanation for why the order was processed and dispatched after my request was made.

What I have found most concerning is the apparent unwillingness to engage with the contents of their own email correspondence. Instead of addressing specific points, I have received the same generic responses repeatedly, regardless of the questions asked.

Customers should be aware that if a problem arises, obtaining a clear answer may prove extremely difficult. Based on my experience, communication has been poor, accountability has been lacking, and legitimate questions have gone unanswered throughout the process.

Return process is frustrating and expensive

The dress is amazing quality thank you! While waiting for my order I had a few issues which your worker Marin greatly helped me out with! Super easy communication and I was reassured well about my parcel, big thanks to them!

What a breath of fresh air this company is. I ordered a dress in two sizes as I wasn’t sure about the fit. I then thought to check for company reviews after placing the order (hormone fairy addling my brain). My heart sank when I saw the problems with returns and quality people had written about. I geared myself for a loss of money.

Within a couple of days of ordering, and paying for both dresses I got an email. They explained that they were based overseas and this caused a high restocking cost on returns. They realised I intended to return one of the dresses, so they asked for my measurements and offered to make one customised for me. I explained I was an odd size and gave them the measurements, still not holding my breath.

Yesterday a dress turned up, it is stunning, fits like a glove, and the fabric and needlework is fantastic. I’ve also been refunded for the second dress.

I cannot believe the customer service from Leely, and the workmanship is far superior to JJs House, whom I brought an evening gown from several years ago.

I see there are some negative reviews, and I would be the first person to call out issues, but not this time. They are the most professional company I’ve brought from in years.

Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 with shipping and taxes, yet customer service only offered me a $30 refund, or told me I could ship it back at my own expense for only a $70 refund.

I’ve gone back and forth with customer service and still have no resolution. Every response feels automated because they completely ignore my questions and just repeat the same return options over and over again.

To make matters worse, the dress was shipped in a flimsy bag with no proper packaging to protect it during transit. Absolutely terrible customer service and quality control. I’m now out over $100 and left without a dress for my bridal shower. I would never recommend this company to anyone.

The dress I ordered was way too small. Not even close to regular sizing. They only give 7 days to return. I was on vacation and missed the return period by just a few days. They made no exception. Would not purchase from this company again.

Marin did a great job helping me with my return. A provided return label would be a big help and I wish shipping charges would be refunded as well. Overall it was a positive experience.

I had a problem with the sizing of the dress I ordered originally.
When I got in touch with Leely they replied to my problem straight away.
Particularly Marin who has gone above and beyond to make sure I was satisfied with my choices.
Thank you so much Marin for all your help and advice. I very much appreciate it.

Martin was very helpful with my query and answered all my questions efficiently and promptly.

Delayed communication, probably due to prom season, but otherwise a good experience.