Leesa UK Opiniões 

1495
TrustScore: 2 em 5

1,8

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Classificada 1 em 5 estrelas

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... Ver mais

Classificada 1 em 5 estrelas

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... Ver mais

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1,8

Mau

TrustScore: 2 em 5

1 mil opiniões

5 estrelas
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1,8

Todas as opiniões

(1495)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Leesa is so comfortable & quiet (if…

Leesa is so comfortable & quiet (if that makes sense?). A more restful night due to no movement & roll together with your partner. My only ‘complaint’ is the faint smell.

26 de setembro de 2019
Opinião espontânea
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Resposta da Leesa UK

Hi Sharon,

Thanks for sharing your experience.

The Leesa Team

Classificada 1 em 5 estrelas

Never felt comfortable fell out of it…

Never felt comfortable fell out of it phoned you and nobody got back to me very disappointed customer

26 de setembro de 2019
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Resposta da Leesa UK

Hi Carl,

We are sorry to hear you did not find your mattress comfortable. We offer everyone a 100 day return period if the mattress is not right for them.

We can be contacted by email on support@leesa.co.uk.

Kind regards.

Classificada 5 em 5 estrelas

I love this mattress and have never…

I love this mattress and have never slept so well....ever!
My boyfriend thinks it’s ok but isn’t as in love with it as I am.
1000000 times better than the previous mattress we had (Eve....literally horrendous!!)

26 de setembro de 2019
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Resposta da Leesa UK

Hi Sarah,

Thank you for such a great review.

The Leesa Team

Classificada 2 em 5 estrelas

not worth the money! sorry :(

had an ikea mattress that cost £80.00 before much more comfortable than the leesa mattress

26 de setembro de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Hi Darrell,

Sorry to hear you id not find the mattress comfortable. We offer everyone a 100 day return period if the mattress is not right for them.

The Leesa Team

Classificada 5 em 5 estrelas

An excellent purchase

An excellent purchase. More than happy with my Leesa mattress. Very comfortable and good that it does not need flipping. Though handles on the side to aid turning may help. Not a complaint.
Good service, delivery and packing. Would highly recommend.

26 de setembro de 2019
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Resposta da Leesa UK

Hi there,

Thank you for taking the time to leave a review.

The Leesa Team

Classificada 5 em 5 estrelas

Impeccable

Impeccable! True to the company’s words! True from the words of endless reviews which most gave thumbs up! I’m am completely satisfied with this comfort! Only thing I would say, is I’ve been late to work for the first few days as it was so comforting that I just don’t want to get out of bed

26 de setembro de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Hi Shakir,

Thank you very much for the review. It is much appreciated.

The Leesa Team.

Classificada 5 em 5 estrelas

Best buy ever

I was very sceptical as I like very firm mattresses but I must say laying on this is the best feeling ever. I don’t feel my partner rolling around! Best sleep ever since we bought it. Cannot recommend it enough.

26 de setembro de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Hi Daniel,

Thanks for the 5 stars!

The Leesa Team

Classificada 1 em 5 estrelas

Shocking service.....avoid!!

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service was beyond useless!! Tried to contact leesa direction and went to voicemail first time(not called back yet) and was cut off and sent to voicemail second time later in the day. Live chat does not even work and this feels like a scam as the servic is a disgrace for the money concerned.

26 de setembro de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Hi Michael,

I am very sorry there was a small delay to your delivery on the day. This was due to the driver struggling to locate your particular property. I can see the mattress was delivered later the same say.

Kind regards

The Leesa Team

Classificada 1 em 5 estrelas

Ghastly customer service and abominable courier choice.

I can't comment on the quality of the mattress as a I’ve never received it.

I took a day off work to wait for the mattress. UPS arrived at the gate but did not bother buzzing to let me open it for them and simply left stating I was not home.

The second time – as I couldn’t be home and as advised by Leesa – I left a printout of the UPS page details on my door with instructions about where to leave the parcel and my own signature. UPS didn’t deliver again as they couldn’t be bothered to park their van in front of the gate for a minute (there is lot of space and it does not block the traffic in any way – plus, this is also what all couriers do for all the residents) and trolley the parcel to my door (total distance: 160 meters). Yes, UPS refused to trolley a parcel for 160 meters and Leesa said it was okay.

Considering the absurdity of such an indolent excuse and the overall Kafkaesque situation, I wanted to cancel my order. Nevertheless, Leesa insisted on other delivery attempt – as UPS were (apparently) willing to deliver the same day later in the afternoon and they were going to give me a call to confirm. I accepted. UPS called me and told me that they were not sure they were able to deliver the same day and offered to deliver the day after (Saturday) by 12pm.

I accepted (again, and cancelled my plans for Saturday morning). This time they did not even bother showing up.

I sent Leesa an email to explain everything either asking for a convicting discount or to simply cancel the order.

I waited until Monday afternoon, but Leesa didn’t get back to me. So I simply cancelled and they did not even seem bothered by losing a client like this. Hopefully they are not going to mess up my refund but you never know.

Leesa has a ridiculous business partner (check UPS’ feedback on Trustpilot) and an appalling customer service. If I could, I would rate them -5 stars.

11 de setembro de 2019
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Resposta da Leesa UK

Hi there,

I am really sorry for your poor delivery experience on this occasion. Looking at your case I can see there were unique circumstances with access to your property that our courier was finding difficult. Our courier needs clear access to a property and needs to be able to leave the delivery vehicle in a safe and appropiate place. Unfortunately this proved difficult with your delivery. We are always very reluctant to lose any customer but we followed your request and cancelled your order and refunded promptly.

We can definitely say this is not the typical experience and we are very sorry we could not connect you with our Leesa mattress this time.

The Leesa Team

Classificada 5 em 5 estrelas

Fantastic customer service

Sadly, we did not get on well with our Leesa Hybrid Mattress. We are larger build people and it felt a little too bouncy and soft for us. Leesa have been absolutely brilliant and good customer service from Olya. She arranged for the British Heart Foundation to collect it, and has promptly refunded my account in full. Cannot recommend this company enough. They were a joy to do business with.

6 de setembro de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Hi Karen,

Thank you very much for sharing you experience. We are sorry the Leesa Hybrid was not for you but thank you for giving us a shot.

The Leesa Team

Classificada 5 em 5 estrelas

so comfortable

so comfortable. I used to have major issues with lower back pain in the mornings and since sleeping on a lees this has disappeared despite sleeping on it through a pregnancy (the ultimate test!).
Would recommend to everyone!

3 de setembro de 2019
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Resposta da Leesa UK

Thank you for your wonderful feedback Fiona and all the best for your little family!

The Leesa Team

Classificada 5 em 5 estrelas

Excellent mattress

Excellent mattress - swiftly delivered and extremely comfortable

30 de agosto de 2019
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Resposta da Leesa UK

Hi there,

Thank you for the 5 star review!

The Leesa Team

Classificada 5 em 5 estrelas

best mattress ever

Best mattress ever, went away for a week and couldn't wait to get back to my mattress! Have had this for a few months now and can honestly say it's worth every penny.

29 de agosto de 2019
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Resposta da Leesa UK

Hi Dan,

Thank you very much for the great review.

The Leesa Team

Classificada 5 em 5 estrelas

We were really happy with the mattress…

We were really happy with the mattress - it arrived quite quickly and really was ready to use within an hour or so. There is bit of a rubbery smell at first but it soon clears and, most importantly, it's very comfortable to sleep on and breathes well. Would definitely recommend.

26 de agosto de 2019
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Resposta da Leesa UK

Thank you for your feedback Andy!

The Leesa Team

Classificada 5 em 5 estrelas

Easily the most comfortable mattress…

Easily the most comfortable mattress I've ever slept on, strongly recommend, best sleep I've ever had.

26 de agosto de 2019
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Resposta da Leesa UK

Hi Tommo,

Thanks for the 5 star review, much appreciated.

The Leesa Team

Classificada 1 em 5 estrelas

Absolute waste of money & backspin ever…

Absolute waste of money & backspin ever morning for both myself & my wife.
For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year now) so that it feels like your sleeping in a hammock only much worse.
We are not overly large people about 80KG each but still it dips & if you look at the warranty it only covers you if the mattress dips by more than 25mm in the middle.
PLEASE PLEASE ITS NOT WORTH THE MONEY OR THE PAIN.

26 de agosto de 2019
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logótipo da Leesa UK

Resposta da Leesa UK

Bob, we are sorry to hear you are not having the experience we expect with your Leesa mattress. Please do get in touch at support@leesa.co.uk where we can gladly look into this for you.

The Leesa Team

Classificada 4 em 5 estrelas

Ankylosing spondylitis/Leesa mattress

Being diagnosed with ankylosing spondylitis 6 months ago I needed a mattress I would be comfy’relaxed and hopefully sleep better on. In the Leesa mattress I purchased I can honestly say as helped me loads’i feel more relaxed when moving’positioning at times etc. I would recommend trying the mattress and I’m sure you will get the results you want just like I have.
Many thanks Leesa.

25 de agosto de 2019
Opinião espontânea
logótipo da Leesa UK

Resposta da Leesa UK

Hi Russell,

Really pleased to hear the mattress has helped you, thank you for the review.

The Leesa Team

Classificada 5 em 5 estrelas

We love our Leesa mattress

We love our Leesa mattress, our daughter bought hers on our recommendation and loves hers too! Ours is on a sprung slatted base which I was a little concerned about but it is now the comfiest bed we have ever owned.

24 de agosto de 2019
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Resposta da Leesa UK

How wonderful of you to share your Leesa love with your daughter! Thank you Trudy!

The Leesa Team

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