Legend footwear have always been fantastic whether I have needed to return or keep. Always easy to deal with and great communication. I love my recent pair of vivobarefoot primus flex .
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Leia as opiniões dos outros
Really pleased with my new Vivobarefoot shoes for HIIT and strength training. Shoes very comfortable and true to size (room for foot movement) First time buying from Legend Footwear and would defin... Ver mais
I purchased 2 pairs of Vivobarefoot shoes from them. The price was less than half of what they are on Vivobarefoot's official site, and they had colours of models that are no longer available on th... Ver mais
The USPS tracking system wasn’t showing that my shoes had shipped so I reached out to customer service and received a reply within an hour! The USPS tracking system must have been down because the Leg... Ver mais
Informações sobre a empresa
Escrito pela empresa
Legend Footwear is a highly reputable footwear retailer, selling online to thousands of customers worldwide with 30 years of industry experience. All brands we sell are of the highest quality, brand new, and genuinely authentic items. We strive to ensure that each customer interaction is of the highest quality, with experienced experts in every area of the business. We pride ourselves on our dedicated customer support team, who are available 7 days a week to assist with every aspect of your purchase, from placing your order to delivery and returns. With free US delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.
Informações de contacto
Estados Unidos da América
- legend-footwear.com
4,7
Excelente
251 opiniões
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Yet another great experience with…
Yet another great experience with legend footwear.
I have bought from legend footwear on 7 or more occasions, and every time the price and speed of service has been fantastic.
25 de agosto de 2025
Great price and delivered at the promised day
Great price and delivered at the promised day. Service team nice and compent. Answered my question concerning the shipment within 2 hours. Shoes were new and unused.
Can only recommend the store and service.
25 de agosto de 2025
Fast delivery,good price.
25 de agosto de 2025
Poor after service
Good fitflops arrived promptly. After 6 weeks toe post broke. Legend said not faulty shoes, usually they last years. Would not give any compensation. Extremely poor after service.
I complained 1 week after they broke, photos show other shoe in good order. Terrible service
28 de agosto de 2025
Opinião espontânea
Resposta da Legend Footwear
Thank you for your feedback. The order in question was purchased in June, and the complaint was made in late August. After reviewing with the relevant suppliers, this issue was not considered a manufacturing defect.
Toe breaks can occur due to a variety of reasons, including wear and tear, how the shoes are worn, or storage conditions. As resellers, we rely on supplier guidance and cannot attribute every issue to manufacturing faults.
We always aim to assist our customers to the best of our ability and provide authentic, high-quality products, but in this case, the defect did not meet the criteria for a warranty claim
Service and quality
The USPS tracking system wasn’t showing that my shoes had shipped so I reached out to customer service and received a reply within an hour! The USPS tracking system must have been down because the Legends system showed that the shoes had been delivered earlier that day to my mailbox! Very happy with their customer service and the quality and prices that Legends provides. My new go to shoe shopping website!
5 de agosto de 2025
Opinião espontânea
Fantastic price and fast delivery
Fantastic price and really fast delivery. Will absolutely buy from here again.
25 de julho de 2025
Great price,easy to use website,quick…
Great price,easy to use website,quick delivery,a big thumbs up
25 de julho de 2025
A very happy customer
Super service with competitive pricing. Have used Legend Footwear in the past and will definitely do so again. Live in muddy Cumbria so in wellies most of the time but if I need something nicer then Legend is a go to!
24 de junho de 2025
Excellent fast service and great prices
24 de junho de 2025
Second order and everything is fine as…
Second order and everything is fine as usual.
The only niggle and it’s tiny, is that the shoe box received was covered in thick dust. I have enough of my own thank you, don’t need more! :)
24 de junho de 2025
Excellent!
Best price for good quality shoes. Next day delivery included and free returns if needed. What's not to like?
24 de junho de 2025
Whenever I contacted the company their…
Whenever I contacted the company their helpfulness was exemplary.
24 de junho de 2025
Best online Finn Comfort store!
Legend Footwear is the perfect place for buying high quality European designers' shoes! In addition to offering an incredidle quantity to choose from, Legend Footware also has the best prices. Furthermore, they ship immediately (Our order arrived within two days!). Finally, but not least, they have an amazing Customer Service! Thank you, Legend Footware!
12 de junho de 2025
Opinião espontânea
I bought a pair of hokas from legend
I bought a pair of hokas from legend , unfortunately they were the wrong fit for me , but I easily got a refund, thank you legend
26 de maio de 2025
Very poor return experience – misleading evidence, unfair refund, and troubling patterns
I’ve had a deeply frustrating and disappointing experience with Legend Footwear’s return process — one that, after reading many other Trustpilot reviews, seems far from unique.
I returned a pair of trainers in unused, original condition, exactly as received. Despite this, I was refunded only £1.27 of the £127.29 I paid. Legend Footwear claimed that the item I returned was not the one they dispatched and applied a 100% restocking fee.
To justify this, they provided:
A stock image of the trainers — clearly pulled from their Amazon listing — as “proof” of what they originally sent.
A photo of another pair of trainers they claim I returned.
There is no verifiable link between these photos and the actual items I received or returned. The photos are vague and inconclusive. I was not told I would need to take photos of the item before returning it, and since I expected a straightforward process, I didn’t anticipate such a dispute. Now, I’m being asked to provide evidence it’s no longer possible to obtain retroactively.
What’s even more concerning is that this pattern appears repeatedly in their Trustpilot reviews. Many customers report receiving partial or denied refunds due to claims that items showed signs of wear and tear — yet, like in my case, no clear evidence is provided. In some reviews, customers point out that the photos Legend Footwear sends do not visibly show the alleged issues.
This raises serious concerns about the fairness and transparency of their returns process. There seems to be a pattern of vague accusations and minimal photographic proof, placing all the burden on the customer with no real way to challenge their decision.
I am escalating this issue through Amazon’s A-to-z Guarantee in hopes of reaching a fair resolution.
Buyers beware: if there’s any chance you may need to return an item, you could face:
Accusations of sending back the wrong item
Claims of wear that aren't substantiated
Weak photo evidence
Minimal refunds and evasive customer service
I strongly advise taking extreme caution before ordering from Legend Footwear.
12 de junho de 2025
Opinião espontânea
Resposta da Legend Footwear
Dear Anthony,
Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction, but we would like to clarify a few key facts regarding your return.
At Legend Footwear, we maintain a strict and transparent quality control (QC) process. Every item dispatched undergoes thorough inspection, is scanned and recorded under CCTV, and photographed before shipment to ensure traceability. When returns are received, they are again inspected by our dedicated QC team.
In your case, the item returned did not match the product we originally sent. This discrepancy was clearly documented through our internal systems and QC review. As such, a 100% restocking fee was applied, and no refund was issued—this is in accordance with Amazon’s and our own returns policy when the returned product does not match the original item.
We understand it may be frustrating not to receive a full refund. However, please note:
The photos provided were not stock images; they are part of our documented dispatch and return process.
Our decision was also reviewed by Amazon, who upheld our stance after investigating the evidence.
We have never asked customers to photograph items before returning them, but we do maintain full photographic and video evidence at our end for transparency and protection—for both us and the buyer.
While we acknowledge that different customers may share different experiences, it’s important to emphasize that we:
Offer a 30-day return window
Provide full refunds when items are returned in unused, brand new condition
Comply fully with Amazon’s return and refund guidelines
We serve thousands of customers every month with successful transactions and positive outcomes. Unfortunately, in rare cases where returned items do not match what was sent, we must act in accordance with policy.
We remain committed to resolving all issues fairly and transparently and regret that this experience did not meet your expectations.
Kind regards,
Legend Footwear Customer Service Team
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