Disappointed Member and Lost Referral
My confidence in Legendary Vacation Club was seriously damaged after a recent referral experience.
As a member, I referred a prospective buyer who was strongly considering purchasing a membership. Unfortunately, the experience was so disappointing that not only was the sale lost, but it also made me question whether I can continue recommending the brand.
When members refer friends, family, and business associates, we are putting our personal reputation behind the recommendation. In this case, the guest experienced major room maintenance issues, poor service, overcrowding, disappointing food quality, and an overall experience that fell far below expectations.
The most frustrating part is that this was not simply a vacation guest. This was someone evaluating whether Legendary Vacation Club was worthy of a long-term investment, and the experience failed that evaluation completely.
Legendary Vacation Club should place greater emphasis on ensuring that referred guests and prospective buyers receive the level of service and attention that reflects the value of the product being sold.
Very disappointing experience.