Lemaire Opiniões 8

Cette notation ne s’adresse pas aux vendeurs de la boutique qui sont très professionnels et adorables, mais plutôt au service après vente.

Après avoir acheté en ligne un pantalon et une paire de chaussures, je me retrouve d’une part sans pantalon (jamais reçu et jamais remboursé malgré mes nombreux échanges, je me le suis fait finalement offrir par un proche) et une paire de chaussure portée 3 fois qui se déchire… J’ai voulu retourner cette paire de qualité médiocre - modèle Runners souples en cuir - dont les coutures craquent un peu partout après avoir été peu portée.

Je me suis vu refuser un remboursement et un avoir pour une proposition de réparation qui prends 2 mois… je suis scandalisé de cette unique solution en plus de cette accumulation de problèmes, pour des chaussures dont je n’ai même plus envie de les porter tellement je suis écœuré, et un service client très peu collaboratif.

La maison semble souffrir de rentabilité et d’un grand manque d’élégance pour agir de la sorte.

VERY NICE EXPERIENCE - super fast delivery

I wanted to give ZERO stars because I despised this experience. The order took forever to arrive and I had to work with customer service to track down. We I finally received what was supposed to be New Balance in a bag with this foreign language on the insoles I IMMEDIATELY emailed for a refund. When I express with NO exaggeration that all communication ceased. Now I know this box receives emails because you were responding for days to tell me my package had arrived.
I will NEVER EVER EVER but from them again and will be sure no one I knows goes this route either. They are the worse. Also not connected with BBB so couldn’t file a complaint and the phone number is not a working number. Go awayyyyyy with this foolery people work hard for their money and you should try to do the same HONESTLY!!!!

I don’t care if’s France Lamiree or England. It’s awful. It took months to come in, poorest quality. I could have paid 20 dollars more and got faster shipping, superior quality and better customer service. Avoid as a plague. They don’t stand by their words: they won’t give you refund if it’s poor quality. No standards and there’ll fight for each penny like their life depends on it.

I love Lemaire and own several pieces from them. I bought a pair of piped flat slippers a year ago from their website, but after a year, the shoes started to fall apart at the sole. So I asked if they had any repair service. They suggested sending the shoes back to the manufacturer for repair and stated that it would take up to a month. I agreed and sent my shoes in the second week of April.

It has now been more than a month, and my shoes are still being repaired. They have such horrible customer service—they can't even provide a timeline. I asked them to send me a new pair instead, but they refused. Lemaire claims to be a luxury brand, yet they can't even maintain high standards in either their products or customer service.

I bought a pair of New Balance sneakers, but they were fake. I will never buy anything from them again. Just a warning: they don't sell genuine items. Do not buy anything from them.

I bought a dress online worth £500 and returned it because it did not fit. They refused to refund me arguing that they were marks of deodorant on the dress. I only tried the dress and wore it for less than one minute. This is outrageous. Plus I returned the dress eight weeks ago and I am still waiting for them to send the dress back to me.

La boutique parisienne est magnifique, l'expérience est vraiment aboutie. Les produits sont sublimes et les équipes de vente vous mettent tout de suite à l'aise et maîtrisent parfaitement leurs produits. Ça donne envie d'y retourner.