Leonardo Hotels Opiniões 327

I stayed at the hotel on Fri 17 April 26. The manager and team were superb apart from the last touch point in the process of checking in and addressing a double booking issue. It’s for that reason that I have an overall rating of 4 out of 5. Everyone along my customer experience is given 10 out of 10 apart from the last person in the journey who came across as proud with a selective attitude of who she wanted to serve. I rate her 1 out of 10. The room is exceptional. The pool is GREAT! The spa area as a whole is wonderful. I’m
a water babe, hence focusing on the pool. I also used the sauna. If I partition the one negative touch point, I had a great stay at the hotel. Staff were attentive at the event attended and very quick to respond. Likewise at breakfast this morning. I will be staying there again. Thank you manager on call for your incredible service. JF

My recent review about poor service from staff, today I have spoken to a lady on reception who was excellent her name was Nichole I think, she sorted me out there and then.

Unsere bisherige Erfahrungen bringen uns nie wieder in diese Hotelkette. Die Angestellten haben keine Kompetenzen und sind nicht Sachkundig und überfordert.
Reservationsanfragen per Mail werden nicht beantwortet. Barzahler sind nicht mehr willkommen!
Israelische Eigentümer im Familienbesitz sind offenbar nicht an einem guten Kundenverhältnis interessiert.

12.04.2026 war ich mit Familie und Freunden im Leonardo Hotel in Köln Bonn Airport zu einer Familienfeier mit Buffet.
Ganz besonders möchte ich Herr Aniello Caporale erwähnen, der bei der Planung, der Menü Auswahl, und der Umsetzung mich bestens beraten hat. Sonderwünsche wurden gerne und mit Sachverstand erfüllt.
Dahingehend möchten wir uns gerne bei Herrn Aniello Caporale bedanken hat alles dazu beigetragen, dass es eine schöne Feier war.

Great stay. Booked using booking.com. The receptionist Mia was especially helpful. She was very polite and energetic and was able to answer all of our questions and enquiries. She was very helpful on our trip in Edinburgh. The only issue i found with the stay was that the room was very warm went in (April) so hot, had to sleep with the windows open that helped a little. The bathroom shower door was not closed properly so the water fell out of the shower into the bathroom.

We hadden een kamer in een bijgebouw met een hele kleine badkamer waar je zelfs niet met twee binnen kon.
Gelukkig hadden we ook oordopjes mee , wand heel de nacht door was er gezoem van koel of algemeen ventilatie systeem we sliepen in kamer 180.
We boekten nochtans rechtstreeks bij het hotel,omdat we uit ervaring weten als je boekt via een aanbieder een mindere kamer krijgt.
Daar bleek dit niet het geval.
Indien je chocolade melk drinkt bij je ontbijt moet je die zelfs mee hebben is niet te krijgen
Ik vind het persoonlijk zeker geen 4 sterren waard.
Waar wij een kamer hadden max 2 sterren, heel erg jammer

Southampton Royal Grand Harbour. The staff were all very friendly and polite. We enjoyed the breakfast and also our meals in the Marco Pierre White Steakhouse Bar and Grill and Leo’s. Our room was spacious, comfortable and clean.

Geweldig schoon hotel, heerlijke bedden, perfecte service en top personeel!!!

Leonardo wirbt mit bei der Buchung mit dem Advantage Club.
Hierdurch bekommt man 10% auf eine Buchung.
Klingt gut, also, Zimmer in Hamburg gebucht.
Der Haken an der Sache, man kann nicht kostenfrei stornierbar buchen. Auch fein, ich will ja kommen.
Allerdings wird die Kreditkarte direkt belastet.
Zwei Monate im Voraus. Als diese Meldung kam, habe ich den Vorgang abgebrochen.

Im nächsten Schritt habe ich dann eine Reservierungsbestätigung erhalten, war für mich auch noch ok, ich will ja nach wie vor dort anreisen und übernachten, allerdings möchte ich bezahlen, wenn ich eine Leistung erhalten habe.

Ich kenne es nur so, dass man die Kreditkarte als Sicherheit hinterlegt und erst nach erbrachter Leistung bezahlt.
Aus welchem Grund die Leonardo Kette von Kunden, die verbindlich buchen, das Geld schon im Vorfeld verlangen erschließt mir nicht.
Die Stornokosten belaufen sich bei einer solchen Buchung auf die gesamte Summe.
In diesem Fall etwas weniger als 500,-

Für mich eine Vorgehensweise, die ich nicht nachvollziehen kann.
Mir geht es hier nicht darum, dass ich zahlen muss, das war mir klar, ich habe verbindlich gebucht, aber das Geld dann im Vorfeld einzuziehen ist für mich ein NoGo, weshalb mein Aufenthalt im Mai, der letzte in einem Hotel der Leonardo Kette ist.

Lockangebot für Mitgliedschaft, die durch Vorauszahlungen kompensiert werden. Sorry, nicht "mehr" mit mir.

Bisher war ich mit den Leonardo Hotels insgesamt immer sehr zufrieden, aber in Zukunft werde ich auf Alternativen ausweichen.

I have tried to book rooms for the Chester hotel and wanted to take advantage of the 10% discount by signing up to their rewards program. I did this and the rate went up by over 20%
I rang the hotel to query this and was told rates go up all the time. I explained that I am still logged in to the booking page which still shows the lower rate. He then quoted me another inflated rate to book direct. I then tried to ring the general customer service number only to get to speak to a very rude American lady who wouldn’t let me explain the problem.

Hotel reception were not pleasant, had a real issue with adding my invoice address onto my invoice when I arrived, eventually they added my address as I was leaving very early in the morning, the hotel restaurant didn't except anymore people even for people that are staying at the hotel, they had 15 tables set up but I was told they couldn't use that part of the restaurant due to them having to use it for breakfast, I ended up ordering a take away and had dinner in my room. I am also trying to get hold of reception at the hotel as they still haven't sent me an invoice for my expenses. I stay in hotels every week, this is by the worse I have stayed in a while, I will not be going back there again.

We recently celebrated a very special 70th birthday at Leonardo Royal Hotel London Tower Bridge, and I honestly cannot recommend it highly enough. From the moment we arrived, everything felt seamless, warm, and genuinely thoughtful.
The hotel itself is beautiful — modern, elegant, and in the perfect location near Tower Bridge. The rooms were immaculate, spacious, and incredibly comfortable. The staff went above and beyond to make sure every detail was just right, and nothing ever felt like too much trouble. You could really feel that they cared about making the celebration memorable.
What made the experience even more special was the incredible support we received while organising the event. A huge thank you to the Senior Manager at The Dilly, whose professionalism, kindness, and attention to detail were instrumental in helping us bring everything together. Their guidance and support behind the scenes made the planning stress-free and enjoyable, and it truly showed in how smoothly the whole celebration unfolded.
This was a milestone birthday that meant the world to our family, and thanks to the dedication of such wonderful hospitality professionals, it turned into a perfect, unforgettable occasion.
Five stars all the way — we will absolutely be back!

I recently stayed at the Leonardo Hotel Tower Hill and had a genuinely excellent experience from start to finish. The hotel is well presented, modern, and clearly maintained to a high standard. My room was clean, spacious, and very comfortable, with good-quality furnishings and everything needed for a relaxing stay. Housekeeping standards were particularly impressive, and the overall condition of the room reflected great attention to detail.

The spa and leisure facilities were another highlight of the visit. The spa area was clean, well organised, and provided a calm and relaxing atmosphere, making it easy to unwind after a long day. All facilities were well maintained and enjoyable to use, which added significantly to the overall experience.

I also dined at the hotel during my stay and was very pleased with the quality of the food. The meals were well prepared, presented nicely, and offered good variety. What truly stood out, however, was the service throughout the hotel. The staff were consistently friendly, polite, and accommodating, always willing to assist and ensuring that guests felt welcomed and comfortable.

Overall, this was a very positive stay, and I would happily return to Leonardo Hotel Tower Hill in the future. It is a well-run hotel with excellent facilities, comfortable rooms, and a team of staff who clearly take pride in delivering a high level of service.

Leonardo-Royal-hotel-London-St-Pauls!
Big saftey issue, there are escorts working from this hotel... lots of men coming in and out same hotel rooms every 30 minutes-1 hour. Not safe for kids or guests... please add key card system on all lifts and limit dayuse bookings

Our stay at Leonardo Hotel Cheltenham on 23rd–24th January 2026 was so poor that we checked out early and found another hotel. What was once a reliable place to stay has clearly suffered a serious decline in both standards and leadership.
On arrival, we were informed by the duty manager on shift that due to a power cut we were being downgraded from a suite to a superior room. This was not communicated to us in advance, which is completely unacceptable. Had we been informed prior to arrival, we would have cancelled and booked elsewhere. This lack of transparency alone shows a disregard for guests. The duty manager’s manner during check-in was cold, dismissive, and unprofessional, with no attempt to apologise or offer a reasonable solution.
The hotel itself felt poorly managed. The automatic front doors were broken, leaving the lobby and restaurant areas freezing cold. Guests were expected to sit and eat in coats while a handful of cheap portable heaters were scattered around as a token gesture. This was uncomfortable and frankly embarrassing for a hotel of this size.
Restaurant service on the evening of the 23rd was painfully slow. Although the waiting staff were polite and clearly doing their best, we waited over 30 minutes for starters and then another 25 minutes for mains. What made this even more frustrating was that there were only around six tables dining at the time, so there was no obvious reason for such excessive delays. No explanation was offered and no apology given.
Breakfast the next morning was extremely disappointing. Food was barely warm under the heat lamps, overall quality was poor, and my vegetarian sausages were undercooked. Breakfast standards have clearly dropped significantly compared to previous visits.
We were booked for two nights but, after returning from the races on the 24th, we chose to leave early as we simply could not face another night. To make matters worse, when passing the same duty manager that evening, she deliberately avoided eye contact and blanked us, putting her head down rather than offering even basic courtesy. This behaviour is utterly unprofessional and completely inappropriate for someone in a management role.
It is genuinely astonishing that someone with such poor customer service skills holds the title of duty manager. This stay felt badly run, uncomfortable, and dismissive of guests at every level. Until there is a serious improvement in management attitude and overall standards, I would strongly advise looking elsewhere.

What I liked about Leonardo Hotel Brighton Station road, was firstly a large spaceous reception, and nice pretty receptionists. Elevator worked fine, when I was able to open it. Rooms were large, firm beds, with huge TV's and plenty of stations.

Nice bath/shower however no answer on room service. The receptionist never explained breakfast times and menu, which would have been helpful, and in their interest too, and I understand the food is good there.

I wasn't able to sample the food as my stay was cut short due to a nasty guest in a nearby room. He sounded in-house and I just wanted to have a good rest and enjoy a little. When I complained the duty manager couldn't give me another room, but offered a refund for the remaining days.

There was parking opposite the hotel, which was discounted, and was a life saver, knowing Brighton,

There is a large spaceous sitting/meeting area in the lobby of the hotel. I was disappointed there was no gymnasium and discovered this was only at the beach branch of Leornardo, however it would have made a real difference at the station road branch, which is very quiet and could do with a 'rock band' every now and again to liven the place up.

Exceptionally friendly & helpful staff. Facilities fine for 1 night airport stay. Bronita on reception great with our many requests. Maintenance man Ron even went & found a particular screw to fix my wife’s wheelchair.

Leonardo Hotel in Hannover Schneechaos Morgens um 2 Uhr gelandet wollten dort Übernachten es wurden dann Preise aufgerufen zwischen 300-400€. Sind dann doch noch gefahren gezwungenermaßen nachdem wir den Wagen frei geschaufelt haben auf dem Hotel eigenen Parkplatz. So eine Sauerei die Not anderer auszunutzen!!! Übrigens bei der Anreise haben wir inklusive Parken 8 Tage und 1 Doppelzimmer für eine Nacht 138€ bezahlt.....

Budapest (4 Star😳) Hotel really badly maintained, very thin walls, you can hear everything when your neighbours talk!!! We had an awful sleep. Bathroom looks like 30 years old, door totally dissolved, our sink was blocked and we finally bought ourselves some pipe cleaner at the supermarket. Otherwise we would’ve stayed with the blocking until the end. Service is always “sorry”, but doesn’t really help. can’t recommend this hotel at all.

leonardo’s is a nice hotel just one of the co workers were very rude i hadn’t had meant to
for her to hear what i was saying and she was passive towards me and i was nice to her but overall the service is nice if it was communicated better seeing as though i am neurodivergent then i would’ve been reassured over all the male staff are nice and joseph has been really helpful aswell bradford one