Deposited & qualified for the 20 spins daily every game that I received the spins for would not load says the IP address is not valid .. every game works apart from the ones where I'm given spins and... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... Ver mais
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Very efficient support, they will stay in touch with you on live chat till all is sorted. Very quick easy communication and problem solution. On top of all I mentioned I haven't expirience before suc... Ver mais
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It’s not the fact that I am unlucky on this site that made me give 2 stars, really I would like to give just 1 star. Leo Vegas has no decent promotions at all! It is always deposit x amount and then... Ver mais
A empresa respondeu
Informações sobre a empresa
- Casino online ou agente de apostas
- também em
- Casa de jogos
- Casino
- Fornecedor de serviços de gaming
- Serviço de jogos de azar
- Vendedor online de apostas desportivas
Escrito pela empresa
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Informações de contacto
Reino Unido
- support-gb@leovegas.com
- leovegas.co.uk
Informação importante
3,6
Aceitável
400 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
One of the best apps I use
5 de setembro de 2025
Resposta da LeoVegas UK
Hi there Daniel,
Thank you so much for your excellent feedback.
We are absolutely thrilled to hear that you rate our app as one of the best you use, as our team works hard to provide a standout mobile experience.
We will continue striving to maintain this high standard of quality and service for all our customers.
Regards
The LeoVegas Team
I finally got a win
I finally got a win ,I think it's my first in a lot of years, I was beginning to think it was a con so now I've had a little win I think I might play more often 😄
31 de agosto de 2025
Resposta da LeoVegas UK
Dear Oconnor,
We are sorry to hear that your return to LeoVegas did not meet your expectations.
We would like to remind you of the importance of RTP (Return to Player), a percentage that indicates how much bets are returned to players over a long period of time. While RTP does not guarantee short-term profits, it ensures a fair gaming experience in the long run.
Please note that I have sent an internal request via Trustpilot so that I can contact you directly and address your query further.
Kind regards,
LeoVegas
Amazing site.Have a go and you will see…
Amazing site.Have a go and you will see what I mean 5 stars for sure!
31 de agosto de 2025
Resposta da LeoVegas UK
Hi There!
That's absolutely fantastic to hear!
We're thrilled you consider us a 5-star site and encourage others to have a go.
Your confidence in us is the best feedback we could ask for, and it truly motivates us to keep providing the world's greatest iGaming experience.
Thank you for your amazing review!
Kind Regards,
LeoVegas
Fast payment is anything but
Fast payment is anything but! Im still waiting for my money!
31 de agosto de 2025
Resposta da LeoVegas UK
Hi Steve,
We appreciate you bringing your concerns about payment speed to our attention.
I can certainly understand your disappointment when payments are not received as quickly as anticipated.
Our objective is to deliver a prompt and reliable payment service for all users.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Not a bad casino .
28 de agosto de 2025
Resposta da LeoVegas UK
Hi Kevin
That's good to hear! We're glad you're having a positive experience on LeoVegas! 😄
All the best,
LeoVegas
Deposited £10 and got 50 free spins on…
Deposited £10 and got 50 free spins on Big Bass Splash. After all spins, I won less than £1. I feel misled by this promotion — it suggested a fair chance to win, but the reality was very disappointing. LeoVegas should clearly explain the low odds and manage new players’ expectations honestly.
Update 03/09/2025 I had a response from Connor 'Hi Karen,
Thank you for getting back to me.
I can certainly understand your disappointment with the outcome of your 50 free spins, especially when you were hoping for a more significant return.
We appreciate you taking the time to explain your experience and how you feel the result did not meet your expectations.
All our slot games, including Big Bass Splash, operate using a certified Random Number Generator (RNG). This technology ensures that every spin is completely random and independent, providing fair and unbiased outcomes for all players. This means that while the potential for a significant win is always present on any given spin, winning is not guaranteed, and the results can vary widely. The outcome you experienced, while understandably frustrating, is a natural possibility within the mechanics of a game of chance.
As the results are determined entirely by the game's certified RNG, we are unable to provide compensation or add a bonus in this instance. The spins functioned as designed, and the outcome was a product of the game's random nature.
I am sorry that I am not able to anything on the matter, and can understand your frustration.
Best regards,
Conor
Customer Experience.
I deposited £10 for 50 free spins on Big Bass Splash and won less than £1. I raised my concerns to LeoVegas but was told no compensation or goodwill gesture would be given, even as a new customer. While I understand slots are random, the promotion feels misleading, and the response shows little care for customers.
28 de agosto de 2025
Resposta da LeoVegas UK
Hi Karen,
Thank you for providing your detailed feedback regarding the free spins promotion.
We can certainly understand the disappointment when the winnings from a promotion do not meet expectations.
We are committed to providing clear promotional information and ensuring the fairness of all our games.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Resposta da LeoVegas UK
Dear Tina,
Thank you for your enthusiastic feedback about our website.
It's great to hear that you find our site relaxing, fun, and profitable.
We always strive to provide a relaxed, entertaining, and reliable experience, and we're glad you like it.
Kind regards
LeoVegas,
they didn't give me free spins even i…
they didn't give me free spins even i deposit 10 pound. that why i am not happy with this platform
24 de agosto de 2025
Resposta da LeoVegas UK
Hi there Bella,
Thank you for your feedback regarding the free spins promotion.
We are very sorry to hear you did not receive the spins after your £10 deposit, and we understand your frustration with this experience.
We would like to investigate your account to understand why the free spins were not credited and to resolve this for you.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The LeoVegas Team
Resposta da LeoVegas UK
Hi Paul,
That's what we love to hear! We're so glad you're enjoying the games. Thanks for playing with us and for leaving a great review!
Best regards,
The LeoVegas team
LeoVegas randomly shut down my account…
LeoVegas randomly shut down my account and locked me out for 6 weeks, despite the fact that I did nothing to consent to this. Whilst the customerservice agent was helpful, it ultimately did not help me in any way. I am now locked out for 6 weeks with no reason why or explanation how this occured - I can only assume a pop up occurred and I accidentally clicked on the affirmative action. This surely should have multiple layer of verification and protection in place. I will be moving my business elsewhere once I have confirmed that my balance/funds have been sent to my bank account.
23 de agosto de 2025
Resposta da LeoVegas UK
Hi there,
Thank you for bringing this to our attention; we've taken note of your experience regarding your account being unexpectedly locked for a six-week period.
We understand how unsettling it must be to be locked out of your account without a clear reason, especially when you suspect it was accidental.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas.
Always had
Always had, and hope to continue with a good relationship with the site. Excellent tools in place to ensure safe gaming
22 de agosto de 2025
Resposta da LeoVegas UK
Hi Alun,
Thank you for your 5-star review and for your continued trust in our site.
We are particularly pleased that you have recognized our commitment to safe gaming. Providing a secure and responsible environment with excellent tools is the foundation of our service, and we're proud that our efforts are making a positive impact.
We are also delighted to know you've had a consistently positive relationship with us, and we are dedicated to ensuring this continues long into the future.
We sincerely appreciate your feedback.
Best regards,
Team LeoVegas
Great fast payout
22 de agosto de 2025
Resposta da LeoVegas UK
Hi There!
That's fantastic to hear! We're thrilled you're experiencing our great fast payouts.
Ensuring quick and reliable withdrawals is a top priority for us, as we believe a smooth payout process is key to a great gaming experience.
Thanks for your positive feedback!
Kind Regards,
LeoVegas.
Easy withdrawal
21 de agosto de 2025
Resposta da LeoVegas UK
Hi Olivia,
Thank you for your feedback.
We are pleased to hear that you found our withdrawal process to be easy.
We aim to make all transactions as straightforward and efficient as possible for our players.
Kind Regards,
LeoVegas
Resposta da LeoVegas UK
That's great to hear, Brain!
We're glad you find our website easy to load and appreciate our wide selection of slot games! 😄
All the best,
LeoVegas
Resposta da LeoVegas UK
Hi there James,
Thank you for taking the time to leave such positive feedback.
We are absolutely delighted to hear that you are happy with the service you have received from us.
Your kind words are a fantastic motivator for the team, and I will be sure to pass on your comments.
Regards
The LeoVegas Team
Payments authorised and paid out quickly
Payments authorised and paid out quickly
11 de agosto de 2025
Resposta da LeoVegas UK
Hi Hawel,
Thank you for the fantastic review! We're so glad you're happy with our quick authorization and payout times.
Fast and secure withdrawals are what we aim for every time, so we truly appreciate you highlighting this.
Happy gaming, and please remember to play responsibly!
Best regards,
Team LeoVegas
Stay Away from Leo Vegas
Terrible company. Took months to withdraw my money all because my bank card changed. They asked for a proof of ownership letter for my old card with a long list of details that had to be in the letter EXACTLY as stated. The bank didn't even do these letters! They wouldn't take any other form of ID, had to be this particular letter they had made up. Disgusting. Basically, don't use Leo Vegas if you ever plan to withdraw your winnings.
25 de maio de 2025
Resposta da LeoVegas UK
Hi Martin,
Thank you for providing this feedback regarding the withdrawal process and the documentation required when a payment method has changed.
We can certainly appreciate the frustration and difficulty that can arise when there are challenges in providing specific verification documents.
We are committed to ensuring our verification procedures are as clear and manageable as possible for our customers.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Resposta da LeoVegas UK
Hi,
Thank you so much for taking the time to leave us such a wonderful review!
We're thrilled to hear that you're enjoying our diverse game selection. We work hard with our partners to offer the best and latest titles for our players.
More importantly, we're delighted that you've highlighted our prompt withdrawals. Providing a fast, secure, and reliable payment process is a cornerstone of our commitment to our players, so this feedback is incredibly valuable to us.
We appreciate you choosing us and wish you continued fun and the best of luck. Please always remember to play responsibly.
Best regards,
Team LeoVegas
My experience has been great if ever I…
My experience has been great if ever I need help it’s ver easy to get through to an agent. The agents are very quick at responding and deal with any queries quickly and politely. I feel you should have a free play where you can win free spins just to keep us entertained but other then that it’s great 😊 thank you
5 de agosto de 2025
Resposta da LeoVegas UK
Hi there Stashia,
Thank you for your wonderful feedback, and we're delighted to hear that you find our support agents quick, polite, and easy to reach.
We completely understand your suggestion for a free-to-play feature to win spins, as we know how much these add to the entertainment and value for our players.
Your excellent idea has been passed on to our promotions team for their consideration in future developments.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The LeoVegas Team
Withdrawals are slow and having to…
Withdrawals are slow and having to email to have them processed is not something I want to have to do. Otherwise site is good and games are also good.
8 de agosto de 2025
Resposta da LeoVegas UK
Hi there Kevin,
Thank you for your honest feedback, and for your positive comments on our site and games.
We completely understand that having to contact support to process a withdrawal is frustrating and falls short of the seamless experience we strive to provide.
We have passed your comments directly to our payments team to review our procedures and ensure they are as efficient as possible for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The LeoVegas Team
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