I have sensitive skin and rosacea. I was using a very expensive product line that worked well but I wanted a less expensive brand that still helped my skin. The Plum Oil made an immediate difference.... Ver mais
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Leia as opiniões dos outros
The best customer service I have ever received. I had an issue with UniUni delivery and Le Prunier stepped up and immediately made everything right. Their products are amazing and their customer relat... Ver mais
A empresa respondeu
This review is for the customer service team or probably for the company itself. I paid for 2 days delivery, I got shipping confirmation quickly but the order was delivered in 10! days without any acc... Ver mais
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I ordered for the first time directly from leprunier.com. It was cheaper for me to order from another website but I wanted to support a small business. Boy, do I regret doing that! It took me 3... Ver mais
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Informações sobre a empresa
- Fornecedor de produtos de beleza
- também em
- Fábrica de cosméticos
- Fabricante de cosméticos
- Loja de cosmética
- Loja de cosméticos
Escrito pela empresa
Le Prunier® is an innovative, award-winning and clinically proven skincare line based on the Power of Plum®. We pride ourselves on creating patented plum based ingredients that are grown, harvested and pressed on our 4th generation family farm in Northern CA. We create high-performance skincare with a sustainable, farm-to-face ethos.
Informações de contacto
1014 Broadway Suite 143, 90401, Santa Monica, Estados Unidos da América
- leprunier.com
4,0
Bom
33 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have sensitive skin and rosacea
I have sensitive skin and rosacea. I was using a very expensive product line that worked well but I wanted a less expensive brand that still helped my skin. The Plum Oil made an immediate difference. My skin looked brighter, smoother and no redness. The Plumscreen was good but it pills a little. The shipping was a bit slow, even with expedited. I hope they make a regular face cream and maybe a few serums.
24 de setembro de 2026
User friendly and reliable service
Friendly service, reliable and helpful.
Love those products.
24 de setembro de 2026
Resposta da LE PRUNIER
Wow, thank you! So happy to hear that the Plum Beauty Oil make your face look radiant. That’s exactly what we aim for. We appreciate you taking the time to share your experience with the Plum Beauty Oil Reserve.
Sincerely,
Le Prunier
Love your products and always shipped…
Love your products and always shipped and received on time.
25 de agosto de 2026
Resposta da LE PRUNIER
Hi Janis, thank you so much for the 5 stars! We’re thrilled you love your Le Prunier products. Reviews like yours make our day. Hope to serve you again soon!
Sincerely,
Le Prunier
Great product I love it
28 de julho de 2026
Resposta da LE PRUNIER
Hi James, thank you so much for the 5 stars! We’re thrilled you love your Le Prunier products. Reviews like yours make our day. Hope to serve you again soon!
Sincerely,
Le Prunier
Resposta da LE PRUNIER
Hi Trish, I'm so sorry about this! However, we're so glad to hear you've now received your order! Thank you for letting us know through email.
If you have a moment, would you consider updating your rating to reflect your experience? We really appreciate it.
Thank you,
Le Prunier
Resposta da LE PRUNIER
Thank you for the perfect score and for choosing Le Prunier. Customers like you are why we do this. Here’s to many more beauty discoveries together 🥂 !
Sincerely,
Le Prunier
The face cleanser and face oil are my…
The face cleanser and face oil are my new obsessions. Seriously love them both I felt I’m worth after when I fell in love with the fragrance.😍
24 de junho de 2026
Resposta da LE PRUNIER
Thank you! We appreciate the 5-star rating and your feedback. Consistency and formulation integrity matter to us, and it’s rewarding to hear it made a difference for your skin. Thank you for trusting Le Prunier in your routine.
Sincerely,
Le Prunier
The products are amazing for my skin
The products are amazing for my skin. My order arrived quickly
25 de junho de 2026
Resposta da LE PRUNIER
Wow, thank you! So happy to hear that our products are amazing for you skin. That’s exactly what we aim for. We appreciate you taking the time to share your experience.
Sincerely,
Le Prunier
I absolutely love your plum oil
I absolutely love your plum oil, plum body and plum cleanser. I am days away from 63, a red head with sun damage and large pores. Your products keep my face, neck and chest so clean, fresh and feeling very soft. The lines on my face are so much less noticeable and my skin tone is much more even.
You mail my orders so quickly and I love when I can find a discount. Thank you for this lovely product!
24 de junho de 2026
Resposta da LE PRUNIER
Thank you for your 5-star review. We’re honored we delivered the experience you deserve. Excellence is our standard, and your feedback affirms we’re on the right path. We look forward to serving you again.
Sincerely,
Le Prunier
These folks are sublime
These folks are sublime. Such a "simple" product but exquisite. I can't recommend these formulas or the crafts women any higher.
24 de junho de 2026
Resposta da LE PRUNIER
Hi Dana, thank you so much for the 5 stars! We’re thrilled you love your Le Prunier products. Reviews like yours make our day. Hope to serve you again soon!
Sincerely,
Le Prunier
I also paid for 2 day expedited service…
I also paid for 2 day expedited service and it's day 3 and I don't have my product nor are there any updates! When I track the shipping all I get is the label is created.
I've emailed the company because of course they don't have a phone number to call which is a red flag to me, and haven't heard back.
It's obvious they take your money and make no effort to give you the service you paid for. So believe me you don't get what you pay for.
26 de junho de 2026
Opinião espontânea
Resposta da LE PRUNIER
Hi there,
I'm really sorry for the delay and for the lack of updates on your expedited order. That's not the experience we want for you, especially after you paid for 2-day shipping. Can you please provide your order number? We'll look into it right away, get an update from our carrier, and make sure you're taken care of.
Thank you,
Le Prunier
Love Le Prunier products!
I purchased the Le Prunier face oil and sunscreen. I love them both. The face oil has a pleasant, mild, fruity smell. I absolutely love the sunscreen! It has no odor and leaves no white cast on the face. It is the best facial sunscreen!
25 de maio de 2026
Resposta da LE PRUNIER
Wow, thank you! So happy to hear that you love both our Plum Beauty Oil and Plumscreen. That’s exactly what we aim for. We appreciate you taking the time to share your experience with the products.
Sincerely,
Le Prunier
I purchased a great product
I purchased a great product, which was delivered quickly.
26 de maio de 2026
Resposta da LE PRUNIER
Hi Daleta,
Thank you so much for the 5 stars! We’re thrilled you love your Le Prunier product/s. Reviews like yours make our day. Hope to serve you again soon!
Sincerely,
Le Prunier
The best customer service I have ever…
The best customer service I have ever received. I had an issue with UniUni delivery and Le Prunier stepped up and immediately made everything right. Their products are amazing and their customer relations service is just as amazing!! Thank you!
20 de maio de 2026
Resposta da LE PRUNIER
Hi Wendy,
Wow, thank you! "The best customer service I have ever received" means everything to us.
We're glad we could step up and make things right. Your experience matters to us just as much as our products do.
Thank you for your for sharing this!
With gratitude,
Le Prunier
This oil has completely changed my…
This oil has completely changed my complexion. It is now so much more supple, soft, plump and hydrated. Can’t live without it during the winter months!
27 de maio de 2026
Resposta da LE PRUNIER
Hi Flavia,
Thank you so much for this beautiful review! We're thrilled to hear the oil completely changed your complexion and made your skin supple, soft, plump, and hydrated.
We're so grateful you're part of the Le Prunier family.
Warmly,
Le Prunier
This review is for the customer service…
This review is for the customer service team or probably for the company itself. I paid for 2 days delivery, I got shipping confirmation quickly but the order was delivered in 10! days without any acceptable reason. I contacted the customer service and asked for the 2 days delivery fee refund. The reputable company would do it the same day, because it takes just few seconds to check the invoice and the tracking information. Instead they started investigating! And it takes a weeks already! They don’t rush to keep me updated, I keep remind them about my case every couple days. Why they don’t refund first for the service I didn’t receive from them and then investigate why this happened? Not professional and no respect to the customer.
31 de maio de 2026
Opinião espontânea
Resposta da LE PRUNIER
Hi Natalia,
Thank you for bringing this to our attention, and I sincerely apologize for your experience. A 2-day delivery arriving in 10 days is unacceptable. I'm very sorry for the frustration and delay in getting this addressed.
I've flagged this for our Customer service team as a priority. We are happy to refund the expedited shipping for you.
We appreciate you letting us know and giving us the chance to make this right.
Thank you,
Le Prunier
The product which I have loved for over…
The product which I have loved for over 3 years is now clogging my pores and making me break out. I can no longer use it- I am very upset.
21 de maio de 2026
Resposta da LE PRUNIER
Hi Juliann,
Thank you for being a loyal Le Prunier customer for over 3 years. I’m so sorry to hear you’re experiencing breakouts — that’s truly not the experience we want for you, especially after such a long time loving our products.
We want to reassure you that all Le Prunier products are non-comedogenic and undergo extensive testing to ensure they won’t clog pores or cause breakouts. While we stand behind our formulas completely, we also know that every skin is unique, and we take any concern like yours very seriously.
Our Customer Care team would love to look into this for you right away. Could you please email us at info@leprunier.com with your order number so we can dig deeper and make this right for you?
We truly value your loyalty and your feedback, and we’re committed to finding a solution.
Thank you,
Le Prunier
Le Prunier creates clean and effective…
Le Prunier creates clean and effective products. I am very happy with the new mist and use it daily. It refreshes and hydrates my skin and smells great.
22 de maio de 2026
Resposta da LE PRUNIER
Thank you so much Klp for the kind words and for leaving a 5-star review! We're thrilled to hear you're loving the new mist and that it refreshes, hydrates, and smell great for you. Making clean, effective products is exactly what we strive for.
We really appreciate you using it daily and taking time to share your experience.
Warmly,
Le Prunier
Le Prunier Oil and Body Cream
I ordered Le Prunier Oil and the Body Cream a few months back. It took weeks to arrive but that was the least of the problems.
I left a review on the organisation’s website as I was not happy with the scent of the oil it really smells awful, like burnt vegetable oil, and asked for comment; they did not acknowledge my review at all which is very disappointing. I’ve tried to use it as it seems an awful waste to discard it but its too disgusting.
I would not recommend either product – the oil smells disgusting and the cream is thick and gloopy, does not smell good either, and does not absorb well. I would expect a lot more given the product pricing and associated hype. I order based on a recommendation by Lisa at The New Knew.
There are cheaper and much better plum based products on the market.
People should not waste their money on this brand.
25 de julho de 2025
Opinião espontânea
Resposta da LE PRUNIER
We’re truly sorry we lost your trust. This is not the experience we want for everyone.
Regarding the shipping, orders are processed within 1-2 business days. Depending on the shipping method selected upon checkout, orders can take anywhere from 2-14 business days to arrive. Processing times may also be extended during holiday times, launches/re-stocks, and promotions. About the Plum Beauty Oil and Plumbody, they both have the same natural and subtle marzipan scent which generally has a sweet, powdery, and creamy almond aroma. There was no fragrance added.
Once again, we’re truly sorry for the disappointment. If we may help you with other concerns, please email us at info@leprunier.com with the full details of the issue and we will address it right away.
Respectfully,
Le Prunier
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