Jeg har købt den fineste ballonhund og da jeg troede den var gået i stykker fik jeg hurtig hjælp af kundeservice til hvad der var galt, så jeg kunne bruge lampen igen
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Leia as opiniões dos outros
I have sent multiple emails to your support team via your official website BUT NO REPLY after a generic statement that there is delay - refer to your system number 400054 IMAN. That is why I am wr... Ver mais
A empresa respondeu
We received the Lexon x Jeff Koons Balloon Dog Lamp as a wedding gift and are more than happy! The quality and packaging is amazing and the lighting is so clear! Would definitely recommend! Looking fo... Ver mais
A empresa respondeu
My eight year old daughter fell in love with the design of a Lexon alarm clock and saved 40 euros to purchase it. Two or so years later the alarm clock is dead and cannot be resuscitated. Customer s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Depuis sa création en 1991, Lexon n'a cessé de repousser les limites et de cultiver sa différence dans le monde du design tout en restant fidèle à son engagement de rendre les petits objets utiles, beaux, innovants et abordables. Qu'il s'agisse d'accessoires pour la maison, le bureau, les loisirs ou le voyage, Lexon a établi une relation privilégiée avec la créativité et s'est associé aux plus prestigieux designers à travers le monde pour créer des collections intemporelles de produits lifestyle, vendus chaque année à des millions de pièces. Aujourd'hui, avec plus de 30 ans d'existence, +235 récompenses, des collaborations avec des designers de renom, une présence dans 90 pays, Lexon s'est véritablement imposée comme une marque incontournable du design français.
Informações de contacto
125 Avenue des Champs-Élysées, 75008, Paris, França
- support@lexon-design.com
- lexon-design.com
3,7
Aceitável
520 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The dotted lines means its on child-lock! haha
Had trouble working out why my alarm clock was flashing dotted lines! Emailed in to ask and found out it was on child-lock.The kids had obviously been playing around with it and pushed the button 3 times to lock it. Thanks for support helping me work out what had happened. haha.
14 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Alexandra,
Thank you for sharing this, it made us smile 😊
We’re glad the mystery of the flashing dotted lines is solved! Child-lock can definitely be a clever little surprise when curious hands are involved 😄
Thank you for reaching out to our support team and for your kind words. We’re always happy to help — whether it’s a technical question or a detective mission involving the kids 😉
Enjoy your alarm clock!
Warm regards,
The Lexon Team
Schlechter Kundenservice, wenn nicht was anderes…
Meine Erfahrung mit diesem Laden deckt sich mit den bereits geschilderten Erfahrungen: im Dezember den Hund bestellt, Lieferung für Januar versprochen, auf erste Anfrage auf Februar vertröstet, auf zweite Anfrage erfolgte keine Reaktion mehr. Seit dem 30. Januar gibt es wohl einen Zustellauftrag bei FedEx, bei dem sich aber nichts tut. Wenn bald nichts passiert, werde ich mein Geld zurückfordern und einen Anwalt einschalten. Leider erweckt das alles mehr und mehr den Anschein von Betrug.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Manfred,
We are very sorry to read your review and sincerely regret the frustration this situation has caused — especially given that the lamp was meant to be a wedding gift.
We would like to let you know that one of our team members reached out to you today with updated details regarding your order. Your shipment is currently in transit and progressing through our logistics network.
We understand that the lack of visible tracking updates can be worrying, and we apologize if our previous communication did not provide the clarity you expected. Please rest assured that your order is genuine and actively being handled.
Our team remains at your disposal and will continue to follow your shipment closely until it is delivered.
Kind regards,
The Lexon Team
Love my Lexon x Jeff Koons Balloon Dog
I preordered a Lexon x Jeff Koons Balloon Dog speaker in June 2025 and received my beloved masterpiece in December 2025. While it arrived later than the anticipated ship date of October, I chalked it up to the realities of producing and shipping new products (not to mention the impacts of changing US policies on the global markets).
My speaker is incredible- it truly is a work of art and I could not be happier to have my own little Koons Ballon Dog to call my own… and wondering if I should get him a friend.
I have no hesitation in purchasing another item from Lexon. I haven’t needed their support in addressing an issue, but have found their social media customer support team to be responsive, eager to answer any questions, and helpful.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Shannon,
Thank you so much for this wonderful message ✨
We’re truly delighted that your Lexon x Jeff Koons Balloon Dog Speaker has found a happy home and that it lives up to your expectations. It means a lot to us that you see it not just as a speaker, but as a true piece of art.
We sincerely appreciate your patience during the preorder period. As you mentioned, launching and delivering a new product — especially one produced with such attention to detail — can sometimes come with logistical challenges, and your understanding genuinely means a great deal.
And as for getting him a friend… we fully support that idea 🐶✨
Thank you as well for your kind words about our team. We’re always here to help and are grateful for your trust.
Looking forward to welcoming you back soon!
Warm regards,
The Lexon Team
Achat en toute confiance sur ce site de qualité
Achat en toute confiance grâce à la réactivité et au professionnalisme de l’Equipe Lexon Design.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Chère Alexia,
Un grand merci pour votre message.
Nous sommes ravis que votre expérience se soit déroulée en toute confiance et que la réactivité ainsi que le professionnalisme de notre équipe aient été à la hauteur de vos attentes.
Votre retour compte beaucoup pour nous et motive toute l’équipe au quotidien.
Au plaisir de vous accompagner à nouveau très bientôt ✨
L’équipe Lexon
Jeff Koons Lampe - keine Info, keine Lieferung...alles fake
Jeff Koons Lampe im Dezember bestellt und sie sollte im Januar geliefert werden. Keine Information zum Lieferstatus. Keine Kontakttelefonnummern. ... auf E-Mails wird man aufgrund einer angeblich hohen Anfrage mit einem Standardtext vertröstet... schade, es war als Hochzeitsgeschenk geplant!
Die über den Kundenaccount angeblich hinterlegte Sendungsnummer passt nicht zum Produkt. Weiterhin bewegt sich das paket seit Wochen nicht....
ich schließe mich also meinen Vorbewertern an.... scheinbar wird hier betrügerisch ein Produkt angeboten, das es nicht gibt. Ich gebe Lexon nun eine letzte Möglichkeit, sich zu melden. Ansonsten ziehe ich mein Geld über PayPal zurück und kontaktiere einen Anwalt!
30 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Nicole,
We are truly sorry to read about your experience and understand how disappointing this situation must feel.
We would like to clarify that one of our agents contacted you today with updated information regarding your order. Your shipment is currently in transit, and it is properly registered and being handled within our logistics network.
We completely understand your concerns about tracking visibility and communication. Please be assured that your order is genuine and actively being processed.
We remain fully available to assist you and will continue to monitor your shipment to ensure it reaches you as soon as possible.
Kind regards,
The Lexon Team
livraison interminable
Bonjour, j ai fait une commande du ballon dog speaker, le 05/12/25... commande numéro 40000019221.
il était bien précisé que la livraison pour Noel n était pas garantie mais nous sommes le 12 Fevrier 2026 et je n ai toujours rien reçu ? Le plus désagréable est que je ne sais pas vers quel service me tourner pour savoir si c est normal ou si il y a eu un problème..?
`je vous serai très reconnaissant de m aider ...
JDD.
5 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour Monsieur Delrieux,
Nous sommes sincèrement désolés pour ce délai et comprenons parfaitement votre ressenti.
Votre commande Balloon Dog Speaker est bien en transit actuellement et devrait vous parvenir sous 7 jours maximum.
L’un de nos agents du service client Lexon va également vous transmettre sous 24h votre numéro de suivi, afin que vous puissiez suivre l’acheminement en toute transparence.
Pour toute question concernant votre commande, vous pouvez bien entendu nous contacter à tout moment à cette adresse :
support@lexon-design.com
Nous vous répondrons directement.
Encore toutes nos excuses pour cette attente et merci pour votre patience.
L’équipe Lexon
balloon dog lamp order 12 dec '25
ordered a balloon dog lamp on 12 Dec '25
on 19 Jan I receive following message from "PAUL"
**The production of your order was completed last December, and we are now preparing to move into the processing and shipping phase, which will take place during this January period**
today 12 Feb I still didn't receive anything
asked again on 9 Feb why this order wasn't shipped
"PAUL" seems out of excuses as I didn't hear back from him
19 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Guy,
First, please accept our apologies for the delay and for the lack of follow-up after your last email.
We can confirm that your order has been completed and is currently in transit.
We are closely monitoring your shipment, and a member of our Customer Care team has contacted you with additional details regarding your order.
Thank you for your patience and understanding.
Lexon Team
Lexon x Jeff Koons Balloon Dog
Le Lexon x Jeff Koons Balloon Dog est bien conforme à ce qui était annoncé dans les diverses publicités.
J'en suis pleinement satisfait.
Il a mis du temps à arriver: Livré en janvier 26 après sa précommande en novembre 25, mais on a systématiquement répondu à mes mails et tenu au courant des délais.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Bonjour Stéphane,
Un grand merci pour votre message et pour votre confiance.
Nous sommes ravis de lire que votre Lexon x Jeff Koons Balloon Dog est conforme à vos attentes et que vous en êtes pleinement satisfait.
Nous vous remercions sincèrement pour votre patience et sommes heureux d’avoir pu vous tenir informé tout au long du processus.
Votre retour positif sur la qualité du produit et sur la réactivité de notre service client nous fait très plaisir.
À très bientôt,
L’équipe Lexon
디테일과 사운드가 좋아 너무 놀랐어요~
늦게나마 후기를 남겨봐요, 약속한 배송보다 한달 늦었지만 문의결과 디테일과 완성도 때문이라는 답변을 받았고 결국, 제품이 도착했을때 포장 상자가 너무나 기대이상으로 디테일하고 멋졌으며 작은 강아지 사운드는 기대이상으로 놀랐어요, 한참을 꼼꼼을 살펴봤지만 포장이랑 제품이 상상 이상으로 디테일에 놀랐으며 금액이 아깝지 않았습니다. 혹시나 다음 강아지도 너무나 기대가 됩니다. 😊 완전 추천합니다.👍
16 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Dear 인웅 강,
Thank you so much for taking the time to share such a thoughtful review, we truly appreciate it.
We sincerely apologize again for the delay in delivery and thank you for your patience and understanding.
Knowing that the details, sound quality, and overall presentation exceeded your expectations means a lot to our team.
We are already excited for you to discover what comes next as well 😊
Thank you again for your trust and recommendation.
Warm regards,
Lexon Team
Commande passée mi décembre 2025 pour…
Commande passée mi décembre 2025 pour un ballon DOG. N'ayant aucune nouvelle de la progression de cette commande comme le fond tous les vendeurs en ligne dignes de ce nom, je les ai sollicité début Janvier 2026. On m'a répondu que je serai livrée entre le 15 et le 31 Janvier 2026. le 10 février j'ai envoyé un mail exprimant mon mécontentement de n'être pas livrée ni même avertie du retard. Aujourd'hui par curiosité je me suis connectée à leur site et oh surprise! ils m'ont soi disant livrée , mais aucune date de livraison n'est indiquée comme c'est l'usage chez tout fournisseur . je devais d'après leur dire recevoir un message de la boite de livraison m'indiquant la date prévue mais rien, Nada. Bref ça pue l'incompétence à tout le moins et l'arnaque au pire. je vais donc activer les moyens de me faire rembourser. Quand je lis les avis sur Trust Pilot ça fait froid dans le dos. Après tout se domicilier 125 Av des champs c'est sur que ça trompe son homme!!
Dommage qu'on doive mettre 1 étoile car ils en mérite Zéro!
10 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Bonjour,
Nous sommes sincèrement désolés pour votre expérience et pour le manque de visibilité que vous avez ressenti concernant votre commande. Ce n’est clairement pas le niveau de communication que nous souhaitons offrir.
Un agent de notre service client va reprendre personnellement votre demande et revenir vers vous rapidement afin de répondre point par point à l’ensemble de vos remarques : statut réel du colis, clarification du suivi, explications sur la mention “livré” et solution adaptée si nécessaire.
Nous allons vous contacter directement afin d’apporter une réponse claire, documentée et définitive.
L’équipe Lexon
Simple buying process
No problems in buying or getting the Jeff Koons Balloon Dog delivered. The timeframe was not really short but at some point i got the notification email about the delivery and it was properly delivered.
Only reason I didn’t give 5 stars is the fact that the “pre-ordering” phase was a bit misleading, since there was no actual “order” period. The pre-order phase was up until the end of sale, which is misleading for a first time viewer, as they would believe there is a very short time frame to pre-order (yet there were literally months), and a bit unfair for the customers that pre-ordered right at the beginning (like me) who thought the same thing, and found out that the item is in no high-demand at all.
17 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Dear Theodor,
Thank you very much for your review and for sharing your experience.
We’re glad to hear that the buying process went smoothly and that your Jeff Koons Balloon Dog arrived properly — we truly appreciate you taking the time to note this.
Regarding your feedback on the pre‑order phase, your comment is very helpful, and we will review the way we present this information to make it clearer and more transparent in the future.
We genuinely value early supporters like you, and we’re glad to hear that the product met your expectations once delivered.
Warm regards,
Lexon Team
Great art worth waiting for.
The quality and craftsmanship of their products is gorgeous. It was well with the wait - I have a product, a piece of art, and something all my guests constantly comment on. The tech inside my Lexon v Jeff Koons Baloon dog is incredible - I’m still working through all the colours and scenes it can create.
31 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear James,
Thank you so much for your wonderful review!
We’re thrilled to hear that your Lexon x Jeff Koons Balloon Dog has made such an impression — it truly is a unique piece where design and technology come together.
We’re delighted that the colors and lighting scenes are bringing you joy, and even more so that your guests are noticing it too.
It means a lot to us to know the wait was worth it for you.
Lexon Team
Order 37000018471
Order 37000018471
Shipment reference CF10817281
FEDEX states the label was created Jan 30th but still haven’t received the package. I’ve emailed Lexon a few times but you never seem to respond. Can you let me know what’s happening and when to expect the delivery?
10 de fevereiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Matthew,
We are truly sorry for the lack of updates regarding your delivery and for the delay in our replies — this is not the experience we want to provide.
Your order is indeed on its way. The shipping label was created on January 30th, but we have identified a delay in the carrier’s pickup process.
You can expect your delivery to arrive during the second half of February.
If you need any further assistance or more detailed tracking information, please feel free to contact us.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Lexon Team
Resposta da Lexon Design
Dear Cedric,
Thank you so much for your amazing review!
We're delighted to hear that you love the lamp and that you were happy with our service.
Your satisfaction means a lot to us — thank you again for taking the time to share your experience!
Kind regards,
Lexon Team
great design
great design
great lighting and customer service was helpful
25 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that you love the design. Your support truly means a lot to us.
Lexon Team
Jeff Koons balloon dog lamp - best purchase ever from lexon
I got the Jeff Koons balloon dog lamp - every time i see this piece in my office it literally makes me lit up with happy smiles. There were some issues with logistics but overall it was worth the wait.
10 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear how much joy the Jeff Koons Balloon Dog Lamp brings to your workspace, knowing it lights up your day truly makes us happy as well. We appreciate your patience regarding the logistics delays, and we’re glad to hear the final result was worth the wait. Enjoy your playful and iconic piece, and feel free to reach out if you ever need anything.😊
Lexon team
Resposta da Lexon Design
Dear Fred,
Thank you so much for your lovely review! We’re delighted to hear that you really like this gorgeous art piece. Your enthusiasm truly means a lot to us, and we’re thrilled that it brings you joy.
Lexon Team
Sophisticated design
After seeing this product in an advertisement, I bought it without hesitation. It was a successful decision.
4 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Hello,
Thank you so much for your kind words! We’re delighted to hear that the design immediately caught your attention and that purchasing it without hesitation turned out to be a great decision. Knowing that the product lived up to your expectations truly means a lot to us.
Lexon team
Statement piece
The Jeff Koon Balloon dog lamp is really something special. Everyone asks, “What is that?” It lights up every room with its funky attitude and craziness. Definitely worth the wait.
Easy to charge. It comes in very safe packaging.
The lamp is high quality and a real statement piece. Love it.
7 de janeiro de 2026
Opinião espontânea
Resposta da Lexon Design
Dear Nicole,
Thank you so much for sharing your wonderful review! We’re thrilled to hear that the Jeff Koons Balloon Dog Lamp has made such an impression. It’s great to know that its bold, playful attitude lights up every room and captures everyone’s attention — that’s exactly what this piece was designed to do.
We’re also delighted that you found it easy to charge and appreciated the secure packaging. Knowing that the lamp’s quality and distinctive character exceeded your expectations truly means a lot to us.
Thank you again for your kind words — we’re so happy you love this statement piece! 😊
Lexon Team
Balloon dog Worth the wait… the set is almost complete
Worth the wait… it is a very special addition to our interior! I also ordered the speaker dog .. wanted to have the set 👍 nice package - contact with sales is very quick.
22 de dezembro de 2025
Opinião espontânea
Resposta da Lexon Design
Dear Martin,
Thank you so much for your wonderful review! We’re delighted to hear that the Balloon Dog has become such a special addition to your interior. It’s fantastic that you’re completing the set with the Speaker Dog — what a perfect duo to bring creativity and personality into your space!
We’re also very glad to know that the packaging met your expectations and that your experience with our sales team was quick and smooth. Your satisfaction truly means a lot to us.
Thank you again for your trust and enthusiasm — we hope your full set brings you joy every day! 😊
Lexon Team
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