Leyton UK & Ireland - Boston Opiniões 4

Leyton is using strong arm tactics. BEWARE.
We signed up after they made it sound so easy , but after 48 hours we decided that it wasnt something we wanted to pursue and advised Leyton, who told us that the contract was legally binding and claim to have done work already. we tried to reason and they strong armed us by saying that they would sue us for breach of contract. I am reaching out to the CFPB as well.

DO NOT USE THIS COMPANY >CFPB WARINGS

Leyton's team has been providing us a great support. They are well organized, very professional, and agile when our agenda changed.

They did a good job, but I was unhappy that hey insisted on being paid before we received our ERC refund.
I wish they had a plan to advance the refund to the employer, pending its receipt.

I think Leyton handled the ERC work reasonably well. My concerns:
- the initial calculation was in error and had to be corrected by your staff. Given the fees charged for a relatively simple calculation this is hard to accept. The only reason (the ONLY reason) I contracted with you was because of my lack of time to devote to understanding the law and process. The error was simply sloppy work on Leyton's part. It should not have happened and I should not have had to find it.
- there are two parts to the effort to generate the ERC: 1) calculating the quarterly credit, and 2) filing the paperwork with the IRS. The calculation was done but I found it nearly impossible to get help with filing the IRS forms with many different people (the payroll people at Intuit are totally clueless, and several local "experts" were unwilling to even have a conversation about it). Alison (Boston) did a good job of helping me through it, with the caveat that the IRS has not yet responded, so I'm still only in the hopeful phase that we'll recover our investment in Leyton. Your value to your customers would be much higher if you took responsibility to at least provide information on how to fill out the IRS paperwork as part of the product you provide.
- per Alison your "payable in 60 days" policy was based on the historical typical lead-time for the IRS to process the claims. We're at 4 months and counting, and your staff is well aware of the IRS delays. Fronting a $12K investment is not trivial for a small business like ours. Sharing the pain of the actual IRS processing lead-time would be helpful.

Alison: 5 stars. Your back office staff: 0 stars. Your process and policy: 2 stars.