The products of Libby Loves that I chose are of lovely Quality I have bought Libby love brand before the aubergine coatigan which I have worn through out winter this time I went for a cream version bu... Ver mais
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Great product.. thoughtful packaging x will definitely be looking on the website in the future
LibbyLoves is one of my favourite discoveries of the last year - beautiful clothes by a British designer all delivered speedily. Such a wide selection and I have purchased tops, dresses, skirts and kn... Ver mais
Happy to report that the issues with no delivery of my items due to fault of dhl has now been resolved and both my items have now been delivered. As one of the items couldn't be delivered due to out o... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Libby Loves is an emerging British label offering capsule collections to update your wardrobe all designed & made in London
Informações de contacto
Reino Unido
- libbyloves.co
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Stunning jacket
Stunning jacket, good price and arrived on time. I’m very happy with my purchase.
Great product.
Great product.. thoughtful packaging x will definitely be looking on the website in the future
Really lovely scarf
Really lovely scarf. I was unsure when ordered but I absolutely love it. Just got to wait for cooler weather now! Also postage was super quick.
Love the jacket
Love the jacket! So nice and great quality. Sized up to a M and as size 8/10 it has a nice slightly oversized fit. Slight delay on delivery but think that was down to the delivery company.

Resposta da libbyloves
As always fabulous customer service at…
As always fabulous customer service at libby loves ❤️
I purchased the faux leather jacket and it is gorgeous

Resposta da libbyloves
Gorgeous high quality clothes
Received the Georgia beautiful knitted sweatshirt, I now have two (different colours) as the quality is so good and the fit is excellent, they also wash really well. Delivery and customer service are great!!

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The product was lovely exactly as…
The product was lovely exactly as coloured and described on website and arrived very quickly with no issues

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A refreshing change.
I love that libbyloves offers something other than the mainstream. Quality is great for the price point. Shipping is fast, and items arrive with packaging that shows that someone cares.
My last item was a shirt from the sale. It was very reduced and I thought it would be handy, but maybe not perfect. But actually it far exceeded my expectations. Great design, great price!

Resposta da libbyloves
Cici & her team in Libby loves are…
Cici & her team in Libby loves are exceptional. They go above and beyond to provide a quality service. Very happy with my delievery.

Resposta da libbyloves
The top that I ordered has great…
The top that I ordered has great styling, the whole process of ordering and receiving was really good, quick and efficient. I didn’t give 5* review as I had a sizing query and that was difficult to resolve. I had a form which didn’t have the options that were suitable and I used it but I did want a better contact back than I had. I got some sort of pre-reset email which was pretty useless. I also wanted to know if they were open on Sunday which did seem an offer an option online but there was no way of finding out. So I took to Instagram and it’s more than a week ago now and I still haven’t had a reply to their opening times. Small things, I decided to keep my item anyway although returning would have been easy, but those are two options I feel important. I would look on the Libby loves site though and see what else they have. I think they trade out of a place called Ediit, and that wasn’t quite clear either.
Great customer service
I love the jumpsuit! The delivery was impressively quick, and I appreciated the helpfulness of the customer service team. Thank you!

Resposta da libbyloves
No refunds? What a scam.
Ordered online from them as I do not live near the store. Checked the returns policy said 14 days from delivery so I bought 2 dresses to try at home. Delivery was late and the dresses aren't to my taste and the sizing was too big. Went to the website and my order says not eligible for returns as per policy. Checked returns policy again, still within the returns window by a week and no reason given. Contacted them, no reply. I am appalled at this scammy approach. I wont buy another thing from them and nor should you. £150 gone. I received a welcome discount but the dresses were full price. There is no reason they shouldn't accept it back. I guess it speaks to their faith in their product and cash problems.
Avoid completely.

Resposta da libbyloves
Awfully customer service!
Ordered a knitted jacket. I loved the style but was faulty due to the material. I contacted them via email as no phone number advertised, it took them 2 weeks for a reply even though they advise that a response will be made in 24hrs. They asked for photos of faulty material, I sent evidence on the same day…this was over 2 months ago…unfortunately I still have not received a response!

Resposta da libbyloves
Delighted to give 5 stars after customer service recovery.
Happy to report that the issues with no delivery of my items due to fault of dhl has now been resolved and both my items have now been delivered. As one of the items couldn't be delivered due to out of stock, I was refunded this amount and given a free pair of trousers for the non delivery of my items. Excellent customer service resolution. Very impressed

Resposta da libbyloves
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