Liberro Electronic Cigarettes Opiniões 

Resposta da Liberro Electronic Cigarettes

18/05/2016

Hi Josh

Thanks for your feedback. Upon investigation it would appear that there is an issue with our quick contact form so thanks for reporting it (although we're not sure that a 3 star Trustpilot review is the best way to convey a technical issue with our website)

For future reference there are several ways of contacting us:

By simply replying to any of the email order confirmations you receive from us
By using our freephone number 0800 1114753
By sending a direct email to support@liberro.co.uk
By using the contact form on our contact us page
By using the quick contact form at the top of the page (which obviously helps if it actually works!)

We aim to respond to messages received during business hours within 2-3 hours. In the case of messages received outside those hours we will respond the next working day.

We'd like to take this opportunity to remind our customers that should they not receive a response as stated then please do use another means of communication because we certainly don't ignore customer queries. Quite the opposite really, we're a friendly bunch here and happy to help!

One of our team will give you a call today to discuss whatever the issue was you contacted us about.

Happy Vaping
The Liberro Support Team

Resposta da Liberro Electronic Cigarettes

7/05/2016

Hi Lyn

We're really sorry to hear that you did not receive your order in time for your holiday. Upon further investigation we note that you ordered on the Saturday and due to the Bank Holiday weekend your order was shipped on Tuesday the 3rd and you selected our No Rush 3-5 days delivery service. It would appear that Royal Mail has let you down on their published timescales for the delivery option you selected.

On each product page we do clearly display when your order will ship depending on the time of day, and, indeed the day of the week and take bank holidays etc. into account in that shipping window. Generally, orders received by 4pm Monday to Friday will ship the same day (as denoted by the timer on the product page)

We would urge customers who need their order in a hurry or for a specific day to use the 1st Class (1-2 days) option or the guaranteed Special Delivery option to ensure they receive their order before or at least by the time they need it.

We are available Monday to Friday 9am - 6pm to talk to regarding any order or technical issues on our freephone number 0800 111 4753 or by email at support@liberro.co.uk or via our web contact form.

As you can see from the other glowing reviews here this is out of the norm and we will investigate further with Royal Mail on your behalf as to what went wrong on this occasion.

Once again we are sorry that Royal Mail has let you down but do hope that you still have a lovely holiday despite being without your Corona Grandes cigars.

Thanks
The Liberro Team