Library of Things Opiniões 

82
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant idea, very well executed. I rented an SDS drill for a tenner, but commercial rental would have cost ten times that amount. Extremely easy to book, availability was great and it took about th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Library of things has lots of convenient community locations. Initial sign up was quick and each rental and return process has been swift, easy and affordable; this is one of the most enjoyable servic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've used Library of Things a few times now to borrow a waffle maker, moisture meter and thermal camera and have found it very straightforward and really useful. I would highly recommend!

A empresa respondeu

Classificada 5 em 5 estrelas

Great experience with library of things, communication was great & made easy as you get lots of texts/reminders with all the info. I borrowed a jigsaw to cut down some wood for shelves, & I definitely... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Aluguer de ferramentas

Escrito pela empresa

Fed up of buying stuff you don’t really need? Us too. Consumerism isn’t working for our communities, our pockets or the planet. We're a social enterprise helping communities affordably access tools for cleaning, DIY, gardening and more from local high streets across London for a few pounds a day. Cut down on clutter. Save money. Reduce waste. We work in partnership with top producers like Bosch, STIHL and Kärcher to make it simple and convenient for neighbours to share and learn new skills, rather than buy new. Open across 20+ locations in London - with more on the way across the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

82 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(82)

61 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best way to get a job done!

Best way to get a job done! easy to borrow tools and great easy guides how to use. Fully recommend it

15 de julho de 2025
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks, Ana! I'm glad the How-to-Use Guides have been helpful for you.

Classificada 5 em 5 estrelas

I love how easy it is

I love how easy it is. Just book online, turn up, enter the code and the little locker opens and voila! - you can borrow whatever you need. It changes your whole outlook; you don’t need to buy ‘stuff’, you can borrow things. Brilliant!

5 de junho de 2025
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks so much, Bobby! We're so glad to hear that you believe in our mission to make borrowing better than buying.

Classificada 5 em 5 estrelas

Easy to book and use this service

Easy to book and use this service, picked my pressure washer from Dalston Library lockers and it was open early in the morning which helped. It has a wide range of things you can borrow, for very little . I would really recommend this brilliant idea.

9 de abril de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for this review, MJ! We're glad that the Pressure Washer came in handy.

Classificada 5 em 5 estrelas

We have been back several times to…

We have been back several times to borrow the carpet cleaner! It’s great to be able to borrow a professional quality item that we couldn’t afford or store. Same with all the other items - it’s great to be able to hire something that we might only use once instead of being wasteful. The system is really straightforward to use and we have always found staff friendly and helpful.

5 de fevereiro de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks, Abigail! It's great to hear that the Carpet Cleaner has been so useful for you.

Classificada 1 em 5 estrelas

Charged £30 with zero warning

Charged £30 with zero warning — disappointing

I borrowed a power washer and returned it, but inadvertently left out a small box of washer parts. No call, no text, no email, just a £30 charge applied to my account. The first I knew of the issue was the money already gone.

This is a community-focused organisation built around trust and sustainability. Charging members £30 without a single attempt to contact them and resolve it amicably sits very badly with those values. I'd have returned the parts the same day if anyone had asked.

12 de maio de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Hi Joe! As we explained in our email conversation, we did indeed send an email two weeks prior to the charge, which we've sent you further evidence of directly. On our end, because we had no response after two weeks, we charged the replacement fee. From your end, it appears you didn't receive our email, so you weren't aware of any notice being given until the charge came through.

We've already noted that we would be more than happy to refund the charge, in full, once you have returned the tap adaptors, which you confirmed that you did still have two weeks after your return. As far as we're aware, you still haven't returned those parts.

Classificada 5 em 5 estrelas

An excellent and invaluable service

I’ve used the Library of Things a couple of times now. I’ve borrowed a drill to put up some shelves and a mic and speaker to host a house party. It’s so easy and takes away all the hassle of buying and then storing something you’ll only use once. The lockers are so easy to use, the communication is brilliant - you get so many text and email reminders with all the information.

I had an issue with my Thing when I borrowed the speaker as it was being fixed at my local library so I got moved to a different nearby locker and a small discount.

This organisation really care about giving back to the community. They also have email newsletter which are full of opportunities, tips and tricks and community projects. I recommend it to all my friends particularly renters!

18 de outubro de 2025
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for taking time to leave a review, Nic! We appreciate it 😊

Classificada 5 em 5 estrelas

Really low prices and more sharing!

Really low prices, it was easy to find out what is available right now and it's wonderful that I don't have to buy a carpet deep-cleaner, when we can have a communal one instead! After this good first time I think I will book it every six months.
Saves house space and a lot of money, thank you so much for providing this service!

12 de abril de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for taking time to leave a review, Helen! We appreciate it 😊

Classificada 5 em 5 estrelas

Reasonable prices and easy to use service.

I've used this service countless times since moving house. My flat is tight on space, so items like a ladder, gardening tools or industrial hoovers aren't things we can have lying around gathering dust. Popping down to the local library to pick these things up as we need them was incredibly useful. Reasonable prices and easy to use service.

15 de janeiro de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for taking time to leave a review, Richard! We appreciate it 😊

Classificada 5 em 5 estrelas

Efficient organisation

Efficient organisation, great communication, and everything as it should be.

3 de fevereiro de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for taking time to leave a review, Hilarie! We appreciate it 😊

Classificada 5 em 5 estrelas

Highly recommend!

This is a brilliant idea! Very convenient and close to home. We've been borrowing the Carper Cleaner for a couple of years and it works well. Easy to book, collect, use and return. Makes so much sense. Reduces waste and saves your pocket! :)

5 de setembro de 2025
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks for taking time to leave a review, Ana! We appreciate it 😊

Classificada 1 em 5 estrelas

Received the tool in horrible…

Received the tool in horrible condition, smelly, falling apart, and not working.
Now they let me pay for it more than the tool is worth because I failed to claim the defect.
It's obviously been in an unusable state for a long time, yet it's still being lent out, and I had to pay for it.
If power tools are being inspected in the same intervals, this is just dangerous.
Shady practice, rip-off.
For the money wasted, I could have bought a new tool.

9 de março de 2026
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Hi Phil, thanks for getting in touch! We sent you an email about this which we haven't heard back from, which explains our policy further.

The machine was found to be in terribly poor condition after your borrow, and you hadn't reported this to us. As outlined in our terms, any missing or damaged parts not reported at collection may be chargeable, and we don’t charge for reasonable wear and tear when it’s reported promptly. But where damage isn’t reported at the time, we’re limited in how we can attribute it after the fact. As this wasn’t raised with us during the borrow, to review this fairly, we would need any photos showing the condition of the cleaner at the point of collection or any additional evidence that supports that the damage was already present. If you’re able to share this, we can reassess the charges alongside the technician’s report.

We do want to resolve this properly and fairly, and if there’s clear evidence the condition was pre-existing, we will absolutely take that into account. Thank you!

Classificada 5 em 5 estrelas

Amazing idea

Amazing idea. Rented a circular saw today to cut skirting boards and it saved me a fortune. Such a great idea. Would highly recommend. Support it to keep it going. Reduce, reuse, recycle, borrow!! Love it!

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Garden and so on

I have redone my garden last summer and I was happy to pick up the tools from my local library. No rush no complicate.
This spring I will be visiting the library more often.

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This is such a great service

This is such a great service, in the last few months we have borrowed a carpet cleaner, jigsaw and circular saw. Exceptionally easy to borrow and all in good working order. Love the fact its based in the local leisure centre and can pick up after a class!

10 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I am greatly enjoying reading Library…

I am greatly enjoying reading Library of Things regular newsletter. It is always full of interesting items about what users have been doing with the things they borrow. I am learning a lot I did not know and feel very happy that Library of Things exists and is going from strength to strength. as soon as a branch opens near me I will be down there like a shot borrowing all their stuff.

6 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Library of things has sorted me out!

Library of things has sorted me out multiple times! I have borrowed drills and thermal imaging cameras from them and they've been great. Excellent interface, great customer support and a great blessing to the community.

13 de dezembro de 2025
Opinião espontânea
logótipo da Library of Things

Resposta da Library of Things

Thanks so much for this review, Joel - we really appreciate your support for Library of Things! 💜

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais