Lidl UK Opiniões 458

Paignton Store
Not one staff member smiled
No baskets available
2 items not available
New self service cash machines - at least 4 out of order!
Had to put receipt 3 times on check out bar to get out of store. What a shambles - it will be a long time before I use Lidl again

I have been shopping at Lurgan Lidl until today. I had previously always found the staff friendly and helpful. The person at the till today- I had never seen her before - , just couldn't be bothered! She was grumpy, unfriendly and unhelpful and would put me off shopping at this Lidl store.

I purchased the 20v Robotic Lawnmower from Lidl Northern Ireland costing £269. A few hours later I discovered this item on the Lidl website for £150. I contacted Lidl who told me that the offer was available in GB only. Talk about discrimination?

Went to purchase air-conditioner today, arrived before store opened for start of promotion, told they were all sold yesterday before promotion, absolutely disgusting, telephoned customer services, put through to a robot, then when putting through to a human just cuts you off the telephone. Decided to cancel Lidl Plus membership, on principal and won't be shopping anymore at LIDL!

I am being very generous by giving 1star. I have just been into the Shrewsbury next door to the footy ground . I thought I was in some kind of nightmare , I picked up three pears and went to get a bag to put them , I struggled to open the bag as I am disabled and all of a sudden this tall blond rude obnoxious member of staff , who was sorting out the Bananas pushed me to move , I struggled to move but she kept coming for me , literally shoving the boxes over me , my husband asked her to stop and told her I was deaf and disabled and her reply was I don’t thing so , I collapsed in the box of Bananas at the finish , So rude , a bully and should not be working with the general public. Lille have lost me as a customer now .

Lidi in Warrington latchford I found the lady in self serve to be quite ignorant this evening. Helping people that you felt like helping and being rude to the ones you clearly don’t like treat people how you want to be treated

Horrible customer service

Musselburgh Scotland store Assistant manager Hazel rude, unprofessional (no please thank you) argumentative and no patience with me or elderly man at checkout. Poor listening skills talks over the customers and very poor role model... Whilst we appreciate this is a budget store customers expect to be treated with respect and to be listened to. Hazel only needed to say I'm very sorry instead she launches into attack mode.

Under the Consumer Rights Act 2015, a customer's rights arise from the contract of sale, not from possession of a receipt,but because I have lost my receipt Lidl has refused to abide by the law and refund a faulty product. I do have proof of spending in the store that day and have spent thousands of pounds at Lidl and yet they cause this degree of difficulty. The manager at the Soth Gosforth store explained that he had no autonomy in these matters and that if I supplied the date of purchase to customer care they would find the receipt so that I could be refunded. First I called but got a robot, then I emailed and got an automated response saying "no receipt, no refund" What a fuss over a relatively small amount. Utterly impersonal treatment and bad business. I loved Lidl, right now I doubt I'll ever go there again.

I am a regular customer.

I am prepared to pay more for Fruits & Vegetables use the lot instead of paying less. Especially the ones on offer. Avocados are invariably rotten , French beans are no good. I bought 2 Parsimmon both were bad.

Don’t try to be cheap cheap & serve cheap stuff.

Regards

Padma Cavale

No lucky draw after survey

Customer service is absolutely terrible. Unhelpful, not professional or customer focused.

The store has good products but staff is very rude and unhelpful unprofessional, they have no manners or understanding how to speak there customers and badly in need of traning.

They push you self service with trolly full of stuff and you van barely get 1 bad on the self-service service checking amd when you ask them for help they are extremely unhelpful and rude.

This review is for Hanwell branch in west London.

I hope Lidle really look into there staff and traning.

Katsu chicken curry. Mac and cheese. Pulled pork. High protein muscle building foods.
Yum yum

I genuinely loved Lidl. Yes the stores can sometimes be a bit chaotic and product availability can be very hit and miss. The prices are good, the quality is generally great and the Parkside tool and hardware products are absolutely fantastic. So why the one star review? Very simply, the new rewards scheme is the biggest single insult any business has ever given its millions of customers .... with the possible exception of Gerald Ratner who described his store's jewellery range as "crap" and then the company imploded!! The old scheme giving us a £20 discount on one shop after spending £250 has been replaced by a scheme giving us £1 discount for every £100 spent. And then Lidl claim this is an improvement and is what customers asked for!!! Lidl management must really think that their customers are either stupid or too lazy to shop elsewhere. Well guess what Lidl ..... we are not stupid and we do have choices. I will miss my local store and the great folk that work there, but I will not be insulted by a management system that no longer cares

New Reward Scheme, omg what a disappointment, the great incentive of Lidl's old reward scheme was to get freebies after certain monthly spending targets and hopefully the £250 shop to get you a 10% voucher, all gone, that's blown it for me, its such a massive change in potential rewards that its now a disincentive to shop at Lidl's, subtle changes are bareable but a full throttle disappearing of such a massive reason to Lidl's for me has gone, so the extra mile to Aldi's will next be my preferred shop, such a shame. Too big a change in the reward scheme benefits to ignore, huge own goal, with Aldis now well ahead in the attraction stakes. :(

Been shopping at lidl all the time hitting the last milestone in their app for the 10% off shoppin every single month, now they changed the rewards system and it looks awful. 1 point for every pound spent an no freebies anymore. Worst think is and the reason for 1 star is them saying that they have listened to us and gave us better rewards system. You what?

Lidl have changed the receipe to their Spaghetti Carbonara. I know it won't matter to most of their customers but my partner is allergic to Garlic in any form. Lidl have now added Garlic puree to their Spaghetti Carbonara pre-made dish. Yes I know I can make my own but it was handy to have a couple in the fridge/freezer. They have also reduced the quantities of the main ingrediens as well perhaps that is why they need to add garlic to disguise this!

The security at the Fitzwarren Street branch is absolutely pointless. He's always on his phone and never actually doing his job. If I were a shoplifter I would love this store

I visit lidl Bellvale at least 4 out of 5 days a week. I have found it value for money, and fresh fruit and veg often on display, the store is always clean and tidy and a safe environment to shop in . I appreciate the fact health and safety is at the top of the list for customers and staff . But most of all
" ITS SO NICE TO BE HELPED AND SERVED " By nice peaple who work at lidle Bellvale. Ovisly we would all be rich if we didn't have to buy food household goods and goods to help in are personal hygiene.
" So it's nice to spend my money at somewhere like lidle "