Paid and ordered item on 6th of July. 13 days later and have yet received any update on order no tracking number no communication at all.
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Leia as opiniões dos outros
I ordered 3 bracelets. One was out of stock. The communication on that was decent. I opted for a refund on that particular bracelet. Refunds take a minute to process but it was still pretty fast consi... Ver mais
The delivery was extremely long. The sizing is ridiculous. I we are a 2xl or 3xl. You're 5 xl was too small. I spent a lot of money for something I cannot wear. That's a very poor way to do bus... Ver mais
This is a nice quality sweatshirt and the embroidery is truly spectacular. It arrived in a vacuum-packed bag and was very wrinkled. I was afraid that the wrinkles would be difficult to get out, howe... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Company Name: Light and Faith Website: lightandfaith.com Location: Albuquerque, New Mexico, USA Email: contact@lightandfaith.com Industry: E-commerce – Faith-Inspired Apparel & Accessories About Us: Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life. Our product range includes: Apparel: Comfortable and stylish clothing featuring faith-based messages. Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs. Accessories: Items that serve as daily reminders of hope, love, and faith. We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity. Customer Commitment: Production Time: 2–3 business days Shipping Time: 8–12 business days Shipping Policy: Free shipping on orders over $68 Returns: Hassle-free return policy to ensure customer satisfaction Connect with Us: Facebook: facebook.com/lightandfaithshop Instagram: instagram.com/lightandfaith YouTube: youtube.com/@lightandfaith Join our community and let your light shine through faith-inspired living.
Informações de contacto
1209 Mountain Road Place Northeast, 87110, Albuquerque, Estados Unidos da América
- contact@lightandfaith.com
- lightandfaith.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 67% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A Beautiful Reminder of God's Love
I’m completely in love with my Light and Faith tumbler! The design is breathtakingly beautiful, every detail feels intentional and full of meaning. It’s not just a cup; it’s a daily reminder of God’s love, grace, and constant presence in my life. I find myself smiling every time I take a sip because it keeps my heart centered and my faith front and center throughout the day. 🙏✨️💛
Received a broken crucifix
Received a broken crucifix. The back was broke and the foot of Christ was broke the company blamed the shipping company, but nobody has taken responsibility.

Resposta da LightandFaith
Love it
I love, love, loooove my medium purse. I took a long time to get here but I'm very happy with it. It's lightweight leather.
The packaging was plastic and bubble wrap only, if they had it in a box it would have came without wrinkles in the corners.

Resposta da LightandFaith
The lid that came with the tumbler…
The lid that came with the tumbler doesn’t align correctly making it unusable.

Resposta da LightandFaith
Return policy is horrible
Return policy is horrible, people make mistakes. And your site is navigate able.plus also you have no way of contact a customer service representative, and it takes days for any response, I never in all my 68 years had to deal with such a policies or trying to contact a service rep.id this is your type of policy it should be posted up from before order is confirmed so customers are aware before they proceed

Resposta da LightandFaith
Not personalized as I had ordered
My order didn’t arrive as expected even with all the emails I received about it being quality checked. It’s still a beautiful journal, but I had marked and paid to have it personalized and it was not personalized when it arrived. That was disappointing. It also took 2 weeks to arrive from the time I ordered it, so returning it would be silly because the person I’m giving it to will be gone on their mission by the time a new one arrived.
Wasn’t Personalized
Received the order and it looked great but wasn’t personalized on the handle like ordered.

Resposta da LightandFaith
Be prepared to wait a month for your order
We placed an order on August 23, 2025. On September 3rd they made a shipping order for our package. On September 8 I contacted the company because our package had still not been picked up to ship. They answered on the 9th they'd contact the shipping company "soon" to get it moving. Today is the 11th and the shipping company STILL hasn't picked up the package and begun shipping. They don't tell you ANYwhere that this is coming directly from CHINA and will take a month (or so) to arrive. The USA locations aren't where these items come from. These were birthday presents we needed by the 12th of September - tomorrow. Unacceptable. Too bad, too, because we were so happy to have found a company making Christian things.

Resposta da LightandFaith
Both tumblers are beautiful!!
Both tumblers are beautiful!!! I’m so pleased. I can’t wait for my Aunt’s birthday to give one to her. Thank you for such a beautiful item.
I love my new mug
I love my new mug. My drink stays cold , ice says frozen for days.
Much better!
I received the cup with a few flaws, and for what I paid, i wanted some sort of correction. I tried to reach out and no one got back to me. I could have overlooked the scratches and dings, but being ignored is bad business.
Update: the company reached out to me and sent me a replacement free of charge. That was not only a great surprise but made up for my earlier frustration.

Resposta da LightandFaith
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