Linenvibes Opiniões 28

Resposta da Linenvibes

2/04/2026

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
Fehaute

Resposta da Linenvibes

Actualizada a 17/12/2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the confusion and inconvenience this situation has caused, and we completely understand how frustrating it must be, especially when the dresses were intended as Christmas gifts.

We would like to clarify our policy: at present, we do not support exchanges, only returns. All eligible items (excluding swimwear, underwear, panties, bags, accessories, bikinis, and bras) can be returned within 30 days of the delivery date.

According to the tracking information, your parcel was delivered on November 10, and you contacted us on December 12. By that time, the 30-day return window had unfortunately expired, so under normal circumstances we are unable to process a return.

Your order was placed on November 1 and successfully delivered on November 10, which is within our normal standard shipping time frame. Based on this timeline, there was no delivery delay associated with this order.

That said, we truly understand your situation and appreciate the context you’ve shared. Because of this, we have sent you another email today to further discuss this issue and explore how we may resolve it to your satisfaction.

Thank you again for taking the time to share your honest feedback. We’re glad to hear that your wife loved the dresses, and we sincerely regret that our service fell short of your expectations. Your comments are very important to us, and we will take them into careful consideration as we continue working to improve our policies and customer experience.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.

Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

8/12/2025

Dear Customer,

We’re very sorry to hear that you were disappointed with the fit and quality of the products, and we sincerely apologize for the frustration this situation has caused.

Regarding your return, we have checked our system and unfortunately we have not received the returned package. Based on the tracking number on the return label, there is no tracking information showing that the parcel was scanned or in transit.

To help us resolve this for you as quickly as possible, we kindly ask you to provide the USPS paper mailing receipt that proves the package was handed over to the post office. We have reviewed all previous emails, and we did not find any valid return receipt or clear tracking information.

In your most recent email, we did see a file attached, but we were unable to open it. Could you please resend the document or upload a clear photo of the receipt?

Once you provide a valid USPS mailing receipt or a clear screenshot showing the tracking number and acceptance scan, we will prioritize your refund immediately.

We truly want to help resolve this matter fairly and appreciate your cooperation.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.

Best regard,
Lucy
LINENVIBES

Resposta da Linenvibes

27/11/2025

Dear Customer,

Thank you for reaching out to us, and we sincerely apologize for the delay and lack of communication regarding your order. We completely understand your concern, and we are very sorry for the inconvenience this has caused.

Our team is committed to processing and delivering orders as quickly as possible, but due to the peak shopping season, it is currently taking a bit longer to prepare certain items. Upon checking, the items you ordered are among our best-selling products, which has contributed to the slight delay before shipping.

Please rest assured that we are doing everything possible to expedite your order, and it will be shipped with priority as soon as it is ready. Once it has been shipped, you will receive an email notification with the tracking details.

We truly appreciate your patience. We take all feedback seriously, and we are continually working to improve our shipping times so that every experience is a positive one.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.

Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

15/11/2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We sincerely apologize for any confusion or inconvenience caused by the returns process.

The return email you received was sent automatically by our system to confirm specific return details, as some customers may not provide all necessary information in the first message. However, we understand that you had already included this information in your initial inquiry.

To assist you promptly, we have already submitted the return request on your behalf. An email with your return instructions has been sent to you today, please check your inbox as soon as possible.

Regarding the dress, we’re sorry it did not fit as expected. Your feedback about both the item and the return process is extremely valuable to us, and we will be reviewing your comments with our team to help improve the experience for future customers.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.

Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

27/10/2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES

Resposta da Linenvibes

20/09/2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Regarding odor, we recommend that you place the product in a ventilated place to dissipate it.

Please kindly know Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.Please be noted that as all the dimensions are measured manually, it is not deemed as wrong if the deviation is 1~3cm.

If the product you received is different from the one advertised on the product page, then could you send the photos to our customer service center? We'd like to offer you a satisfactory solution after checking.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES

Resposta da Linenvibes

16/09/2025

Dear Customer,

Thank you for letting us know about the issue regarding your shopping experience. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES

Resposta da Linenvibes

22/08/2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We’re truly sorry to hear that your recent purchase didn’t meet your expectations. Please be assured that we aim to provide accurate and representative images of our products on our website. However, slight variations in color may sometimes occur due to differences in screen displays or lighting conditions during the photo shoot.

After reviewing the pictures you kindly shared with us, we confirm that the item sent matches the style ordered. That said, we fully understand how disappointing it can feel when a product does not appear as expected. We have already reflected your feedback to our related department, as we are continuously working to improve our products and online presentation.

You are welcome to return the dress for a refund. To make this process easier, we have submitted a return request for you and sent the return label to your email today. Please check your inbox (including spam/junk folders). Once the item is received, your refund will be processed as soon as possible.

We sincerely apologize for the inconvenience caused and greatly appreciate your patience while we work to make this right. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.


Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

Actualizada a 22/08/2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order.

Thank you for reaching out and sharing your concerns. We are very sorry to hear that the dresses did not meet your expectations. To help us better understand the issues, could you please send us photos of the received items showing the differences from the online images?

Regarding the material, our garments are crafted from various fabrics, such as 100% linen or cotton-linen blends, chosen to suit each design. The full material composition is always listed in the product details for transparency.

We understand that reading negative reviews can be concerning, but please know that we constantly strive to improve our products and services based on customer feedback.

We have already submitted a return request on your behalf. The return authorization email will be sent to you within 24 hours, please check your inbox (and spam/junk folder) for it. And your refund will be processed after our return center receives and inspects the return package.

We appreciate your patience and look forward to resolving this matter to your satisfaction.

If you need assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
LINENVIBES

Resposta da Linenvibes

9/08/2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Please note we do not use standard US size. Every item has its own size chart. Some of the items have smaller measurements than the standard size, and some are larger. Hope for your understanding.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://linenvibes.com/pages/return-policy

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.

We understand you might not be receiving our emails, and we sincerely apologize for any inconvenience.

Unfortunately, email providers like Yahoo, Hotmail, Outlook, MSN and Live often have very strict spam filters, which can sometimes prevent legitimate emails from businesses like ours from reaching your inbox.

To ensure you get all our important messages, please take a moment to do one of or all 3 of the tips below:
1.Add us to your safe sender list (also known as "whitelisting");
2.Reply to any one of our emails;
3. Move any one of our emails from your spam or junk folder to your inbox.

Your experience is important to us, and we want to help as effectively as possible!
To look into your specific case and address any concerns thoroughly, could you please provide your order number or the email address associated with your purchase? This information will allow us to quickly access your details and provide a precise resolution.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES

Resposta da Linenvibes

Actualizada a 31/07/2025

Update:

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Upon checking, we discovered that your package had an anomaly during transportation.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

----------------------------------------
Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Please be assured that our company operates fully within legal and ethical standards, and customer satisfaction is a top priority for us.

If an order has not yet been shipped, we can cancel and refund it upon request. If a package is lost in transit, we will work with you to provide a suitable resolution. However, if the package is in normal transit and not yet delivered, we are unable to cancel or refund the order mid-shipment. In such cases, you may wait for delivery and then contact us if you decide to return it.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

We truly value your business and hope to have the opportunity to resolve this matter for you. Thank you for your understanding and cooperation.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.


Best regard,
Tracy
LINENVIBES

Resposta da Linenvibes

21/07/2025

Dear Customer,

Thank you for reaching out to us regarding your recent order. We're very sorry to hear about the trouble you're experiencing with your delivery.

We want to assure you that we are not a scam, but a legitimate company committed to providing high-quality products and excellent customer service.

Please know that all emails are typically replied to within 24 hours, but due to a high volume of recent inquiries, responses may be slightly delayed. Our team has been working overtime to respond as quickly and thoroughly as possible, and we truly appreciate your patience and understanding.

Thank you for informing us about the issue with DHL and the Packstation. To help us resolve this for you as soon as possible, could you please confirm your order number or the email used when placing your order? We’ve sent a private message, please check your inbox when you have a moment.

Once we receive your details, we’ll investigate and make sure you either receive your parcel or are offered an appropriate solution.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.


Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

Actualizada a 15/07/2025

Update：

After reviewing your order, we’d like to clarify that on May 27, 2025, we responded to your initial inquiry, asking whether you would like to wait for the items or cancel the order. However, we did not receive a reply until June 16, by which time both packages had already shipped, and unfortunately, cancellation was no longer possible at that stage. You mentioned that you replied on May 27 to cancel, if you still have that reply, could you kindly provide a screenshot for our records? It would help us understand what may have gone wrong.

On June 19, we received an email from you, but it did not mention a return request. It wasn’t until June 29 that you clearly stated you’d like to return. We responded to that request with an email asking for more information about the items you wish to return and the reason, but it appears you may not have received our message. We apologize sincerely if this caused confusion or delay.

To move forward, we’ve just resent the return authorization to your email. Please check your inbox (and spam/junk folder, just in case). Once we receive the return, we’ll be happy to proceed with the refund in accordance with our return policy.
----------------
Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Our team is committed to processing and delivering orders as soon as possible, but due to peak shopping season, it will take longer to prepare item.

Upon checking, the item you ordered is among our best-selling products, which contributed to the delay before shipping. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://linenvibes.com/pages/return-policy. you can contact us directly within 30 days of receipt to obtain a return label. Once the package arrives at our return warehouse, we will process a refund for you.

Usually, the refund will be sent to your original payment account within 3-5 business days.
Important Notice：It depends on your financial institution, credit or debit cards may take an additional 3-7 business days to process.

We understand you might not be receiving our emails, and we sincerely apologize for any inconvenience.

Unfortunately, email providers like Yahoo, Hotmail, Outlook, MSN and Live often have very strict spam filters, which can sometimes prevent legitimate emails from businesses like ours from reaching your inbox.

To ensure you get all our important messages, please take a moment to do one of or all 3 of the tips below:
1.Add us to your safe sender list (also known as "whitelisting");
2.Reply to any one of our emails;
3. Move any one of our emails from your spam or junk folder to your inbox.

Your experience is important to us, and we want to help as effectively as possible!
To look into your specific case and address any concerns thoroughly, could you please provide your order number or the email address associated with your purchase? This information will allow us to quickly access your details and provide a precise resolution.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES

Resposta da Linenvibes

Actualizada a 7/07/2025

Update:

Thank you for your update! We noticed that our customer service representative has already sent the return label to you via email.

If you haven't seen it yet, we kindly suggest checking your spam or junk folder, or following the tips below to help locate the email:
1.Add our email address (service@linenvibes.com) to your contact list or safe senders list to ensure our emails don’t go to your spam folder.
2.Reply to any of our emails,this helps your email provider recognize us as a trusted sender.
3.If you find any of our emails in your spam or junk folder, move them to your inbox to help train your email system to deliver our messages correctly in the future.

If you're still unable to find the return label, please let us know.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
--------------------------------------------------------------------------------------------

Dear Customer,

Thank you for reaching out to us regarding your recent order. We sincerely apologize for the frustration caused.

Upon checking, the item you ordered is one of our best-selling products, which contributed to the extended processing and shipping time. We understand how disappointing it can be to wait that long and then receive an item that doesn't fit. Please note that our size chart is not universal, we include a detailed size chart under each product description and strongly recommend reviewing it before placing an order to help ensure the best fit.

Regarding your return request: our policy allows returns to be initiated within 30 days of the delivery date, not from the purchase date, so rest assured, your request is still within the valid return window.

Additionally we found that we have responded to your previous emails. However, since you're using an MSN email address, please be aware that unfortunately email providers like Yahoo, Hotmail, Outlook, MSN and Live often have very strict spam filters, which can sometimes prevent legitimate emails from businesses like ours from reaching your inbox.

To ensure you get all our important messages, please take a moment to do one of or all 3 of the tips below:
1.Add us to your safe sender list (also known as "whitelisting");
2.Reply to any one of our emails;
3. Move any one of our emails from your spam or junk folder to your inbox.

We’ve also sent you another email today. If you still do not see it, we suggest trying to contact us from an alternative email address (such as Gmail), so we can assist you without further interruption.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by email at service@linenvibes.com. We will reply to you within 24 hours.


Best regard,
Ashley
LINENVIBES

Resposta da Linenvibes

Actualizada a 25/05/2025

Update:

Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced.

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can refer to our shipping policy: https://linenvibes.com/pages/shipping-delivery.

Our team is fully committed to processing and delivering orders as promptly as possible. However, due to the recent peak shopping season, there have been extended preparation times for some items, especially best-sellers like the one you ordered, which unfortunately contributed to the delay.

We understand how disappointing this experience has been. While we initially offered a 10% discount as a gesture of goodwill if you chose to wait, we fully respected your decision when you indicated you preferred a refund. At that point, we promptly canceled the order and issued the refund as requested.

Please know that we are a legitimate company and are truly sorry that your experience has led you to feel otherwise. Our goal is always to provide high-quality products and trustworthy service.
------------------------------------------------------------
Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

The items you ordered are super hot sale item and we need a little long time to process in bulk.
Once your item(s) is dispatched from our warehouse, you’ll receive a tracking email from us.

Please note that once an order has been dispatched it cannot be cancelled for a refund. Please wait for the parcel to arrive and if you like it, you can keep the item. If not, you can email us for return within 30 days.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@linenvibes.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
LINENVIBES