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Lingo Plugs is a brand dedicated to breaking language barriers with cutting-edge technology. Our flagship product, LingoBuds AI Translator Pro, provides seamless real-time translation in 144 languages, making communication effortless for travelers, professionals, and language learners. With a focus on innovation, quality, and user-friendly design, we aim to make global conversations more accessible than ever.
Estados Unidos da América
A friend recommended these, and I thought they were just another overhyped gadget. But after using them for a few weeks, I totally get the hype! Mostly I play with it, when meeting my family.. But they can be used for everything really.
Ordered over a month ago. They didn't contact me so I initiated contact via contact form. There is no email, no phone number.
They act like Hawaii is a foreign country and difficult to ship to. We get all shipping options here! We're a real state in the US.
Said they were going to ship and send tracking. No word. Nothing after several attempts. At this point, they pulled their site from Facebook and Instagram! Super scam!!!!
As of 4/25 I have yet to receive anything!
Requested a refund.
Tracking doesn't work!
It's coming, if it does, from China by boat!
Could take months!
Do not purchase from these scammers!
Resposta da Lingoplugs
Hi Peter,
We’re really sorry for the confusion and frustration this situation has caused. I just spoke with our warehouse manager, and they’ve been working hard to find reliable shipping options for Hawaii and Alaska. Since these areas are a bit more remote, we’ve done everything we can to make sure we can still deliver to you — and to all parts of the U.S.
We’ve sent you a few emails updates during the process, including a message asking whether you'd like us to go ahead and ship your order despite the longer delivery time. We understand how that might have caused some confusion, and we truly apologize for the delay and lack of clarity.
Please know our only intention was to make Lingo Plugs available to everyone, including those in harder-to-reach areas. We appreciate your patience, and despite the hiccup, we really hope you’ll enjoy your Lingo Plugs once they arrive!
– Lina from Lingo Plugs Support Team 💬
I ordered from Lingo Plugs on March 13. Received tracking information March 14 saying it’s on its way. That was the last tracking information. Have sent several emails and only hear that they are looking into it. It is now April 9th no product and no refund like I asked for.
Awful
Resposta da Lingoplugs
Hi Denise,
We’re really sorry to hear about the delay and frustration — that’s absolutely not the experience we want to provide. I can’t see any order number attached here, so it’s difficult to look into your specific case from this review.
Please reach out to our customer support team via Instagram, Facebook, or by email so we can get this sorted for you as quickly as possible. If there’s been a shipping issue, we’ll make sure you’re either refunded or sent the correct product right away.
Thanks for your patience — we’ll make this right.
– Lina from Lingo Plugs Support Team
I had problems with this at the start because I didn't read the manual.
You HAVE to scan the QR code and download their APP for the plugs to work properly, and they work GREAT!!!
The microphone was able to pick up conversations in Spanish from another room!
Highly recommended!
Resposta da Lingoplugs
Hi Diego,
Thanks so much for sharing your experience — we’re really glad you stuck with it and figured things out! 😊 The setup process can definitely catch people off guard if the QR code step is missed, so we appreciate you calling that out. Once the app is downloaded and connected, it really does unlock the full potential of the Lingo Plugs.
We’re especially happy to hear how well the microphone performed — being able to pick up conversations in another room is exactly the kind of quality we strive for!
Thanks again for the awesome recommendation and for giving the product a proper chance — we’re thrilled it’s working so well for you!
– Lina from Lingo Plugs Support Team
Same issue as others have posted. Waited 2 and a half weeks for two pair of language translating headphones and received 2 pair of $5 cheap Chinese headphones. Customer support is non-responsive. I need either a refund or the proper items delivered by the end of this week for I will be forced to take other action.
Resposta da Lingoplugs
Hi David,
We’re really sorry to hear about this experience — that’s definitely not what we want for our customers. We’ve tried checking our system but haven’t been able to locate your order or any previous messages.
Could you please reach out to our customer support team through the contact form on our website and include your order number? If you’ve received the wrong items, we absolutely want to make it right as quickly as possible.
Thanks for your patience — we’ll sort this out for you!
– Lina from Lingo Plugs Support Team
Got lifetime warranty. Received an email to access it. Link does not work, so can't save warranty document. Downloaded Aicool app to my phone tried one time to register and got a message saying I had tried too many times and was blocked. Because I cannot link plugs to the app the translation feature will not work.
Resposta da Lingoplugs
Hi Michael,
Thanks for your feedback, and we're really sorry for the trouble you’ve had getting things set up.
Please reach out to our customer support team — they’ll be able to provide you with a fresh code for the app if the original one didn’t work. As for the lifetime warranty, it’s not only sent via email but is also securely stored in our system, so you can rest assured it’s still valid.
We apologise for any confusion around linking your Lingo Plugs to the app — we’ll make sure to help you get it all working properly.
– Lina from Lingo Plugs Support Team
This is s total scam! What they sent was cheap earbuds you can get anywhere for under $5. No instruction. The item sent was not the item I ordered. Have not heard back from emails. Have called all day and up to 3:00 in the morning and number is always busy. It's interesting that they have not responded to negative reviews - now we know why.
Resposta da Lingoplugs
Hi William,
We’re really sorry to hear about this experience — it definitely doesn’t sound like you received the correct version of the Lingo Plugs.
Please reach out to our customer support team via the contact form on our website. They’ll be able to sort this out and ensure you get the correct items. Just make sure to include your order number so they can assist you more quickly.
We sincerely apologise for the mix-up and any frustration caused — let’s get this fixed for you right away.
– Lina from Lingo Plugs Support Team
Shitty af. I also received a banged up box with cheap headphones after waiting a long time for the order. It doesn’t look like the picture at all and are just below normal buds that don’t translate anything. SCAMMERS
Resposta da Lingoplugs
Hi Jasmine,
We're really sorry to hear this — it definitely sounds like you've received the wrong item, and that's not the experience we want anyone to have with Lingo Plugs. Thanks for flagging it.
Please reach out to our support team through the contact form on our website with your order number, and we’ll take care of it as quickly as possible. We’ll make sure you either receive the correct item or get the issue resolved to your satisfaction.
Appreciate your patience while we get this sorted.
– Lina from Lingo Plugs Support Team
I also received a banged up box that was not what I ordered they were open stereo earbuds with poor mic quality. I have sent 3 emails with no reply.
Resposta da Lingoplugs
Hi Edward,
We’re really sorry to hear about the issue with your order — that’s absolutely not the experience we want you to have. It sounds like there was a serious mix-up during the shipping process.
Please get in touch with our customer support team through the contact form on our website and include your order number so we can investigate and resolve this for you as quickly as possible. We’ll make sure you receive the correct product or a proper resolution.
Thanks for your patience — we’ll get this sorted right away.
– Lina from Lingo Plugs Support Team
I received my order today. I ordered grey and white lingoplugs but received a banged up box of some cheap bluetooth open wear stereo headphones. Seems like a scam and I receive the wrong product. Hoping Lingoplugs corrects this asap! Nothing at all like what was pictured and described.
Resposta da Lingoplugs
Hi Eddie,
We’re really sorry to hear about the issue with your order — that’s absolutely not the experience we want you to have. It sounds like there’s been a serious mix-up during the shipping process.
Please get in touch with our customer support team through the contact form on our website and include your order number so we can sort this out for you as quickly as possible. We’ll make sure you receive the correct product or a proper resolution.
Thanks for your patience — we’ll get this fixed right away.
– Lina from Lingo Plugs Support Team
I received my order today. I ordered grey lingoplugs but received a banged up box of some cheap bluetooth headphones. I reached out to the company and have yet to hear back. I will update my review once I have an outcome. I feel like every-time I use Shopify as a payment method it gets intercepted by a scam and I receive the wrong product. Wondering if I should look into Shopify!! Hoping Lingoplugs corrects this asap!
Resposta da Lingoplugs
Hi Louanne,
We’re really sorry to hear about your experience — that definitely doesn’t sound right. It’s possible your order was mixed up during shipping, and we want to get this sorted for you ASAP.
If you haven’t already, please reach out to our support team directly via the contact form on our website and include your order number so we can help you as quickly as possible. We’ll make sure this is resolved for you.
Thanks for your patience — we’ll get this fixed.
– Lina from Lingo Plugs Support Team
I’ve sent three messages to the company about how to return this product. 1) through the email address listed. 2) through the feedback portal of their app.3) through their website’s contact us portal.
The interface was difficult to understand, the app worked intermittently, and it took more than 3 weeks from time of order until it was shipped from China.
Look elsewhere for similar products, they must be better than this.
UPDATE April 5, 2025 additional information as requested.
I reached out to the company on March 5 asking for a refund. They responded on March 10th asking me to contact their customer service team to fix my problem.
I informed them that I purchased this product for an overseas vacation and that I was on that vacation at the time. I reiterated my request for a refund and instructions for returning the product.
On March 12th I again received a request for me to fix my problem (I was still out of the country) and I again reiterated my request for a return label and refund. I did not hear again from them until March 21st. And they continue to ignore my request.
I began leaving negative reviews on their social media channels.
This is not a reputable company.
Resposta da Lingoplugs
Hi Michael,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide. Thank you for bringing this to our attention.
It sounds like something went wrong in our communication flow, and we sincerely apologise for the inconvenience. Our support team is currently working through a high volume of inquiries, but we absolutely want to get this sorted for you as quickly as possible.
Please reach out to us again via the contact form on our website and include your order number in the message — that will help us locate your case and prioritise your request.
We’ll make sure to get this resolved for you.
– Lina from Lingo Plugs Support Team
Excellent customer service from this store. If I could give 10 stars, I would! They were very helpful with my issue. I highly recommend them to anyone wanting to buy translating earpods.
Resposta da Lingoplugs
Hi Femke,
Wow — thank you so much for your amazing feedback! If we could give you 10 stars, we would! ⭐
We’re so happy to hear our support team was able to help you and that you’d recommend us. It truly means a lot.
Thanks again for choosing Lingo Plugs!
– Lina from Lingo Plugs Support Team
I ordered 2 one for me and one for my friend that does not speak english well. We have been using them for some days now, and works really well. It does not always translate 100% correct, but really good for everyday use.
Resposta da Lingoplugs
Hi César,
Thank you for your review! We're so happy to hear that you and your friend are enjoying Lingo Plugs and that they’ve made communication easier. While no translation technology is 100% perfect, we’re glad to know they work well for your everyday needs!
If you ever have any questions or need assistance, feel free to reach out—we’re always here to help! 😊
Best,
Lina - Lingo Plugs Team
I had some questions about sizing, and Anna from their customer service team was incredibly helpful. She guided me through everything perfectly. Now I’m just excited to receive my order.
Resposta da Lingoplugs
Hi Hawthorne,
Thank you for your kind words! We're so happy to hear that Anna was able to assist you and guide you through everything smoothly. Providing great customer service is our priority, and we truly appreciate your feedback. 😊
We hope you love your Lingo Plugs when they arrive! If you have any questions or need further assistance, feel free to reach out.
Best,
Lina - Lingo Plugs Team
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