Really disappointed with my transaction. I felt secure to order as reviews were good. I purchased a pair of slippers and a pair of trainers. The trainers didn’t arrive. The slippers arrived but (si... Ver mais
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Leia as opiniões dos outros
This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look si... Ver mais
Lovely sandals, third pair from Linzi. So comfortable and stylish, great value. Great service and delivery. Have recommended to friends following several compliments. Until closer inspection you wou... Ver mais
I found the whole ordering online process easy to manage. Communication for collection was good and so was the time between ordering to collection. Collection it’s self was quick and easy, although... Ver mais
Informações sobre a empresa
Escrito pela empresa
Linzi is known for our on-trend seasonal style, as well as the classic staples for everyone, at amazing prices. Linzi has spent over 30 years designing, creating, and perfecting our shoes. Recently launching Swimwear and Bags, we have something for everyone for every occasion! Take a look our at website to view our new collections.
Informações de contacto
Reino Unido
- linzi.com
4,0
Bom
2 mil opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
What an amazing find
What an amazing find
First class service
First class product
I will not be going to shop anywhere else for shoes
Well done
23 de abril de 2026
Opinião espontânea
Really disappointed with my…
Really disappointed with my transaction. I felt secure to order as reviews were good. I purchased a pair of slippers and a pair of trainers.
The trainers didn’t arrive. The slippers arrived but (size 5) are on the small side so I need to replace them with a 6. There are no clear instructions for returns. An email arrived asking me not to return the product but to provide photos of the original product and barcodes… not user friendly or supportive of customers needing to make returns.
Very very disappointing and frustrating.
16 de abril de 2026
Opinião espontânea
Resposta da Linzi
Hi Amander,
We would like to look into this for you.
Can you please provide your full name, email address and order number so we are able to locate your order.
As soon as we have the relevant information, we will be able to investigate this for you.
Hannah, Customer Care Team
Never ordering again
Swift delivery but unfortunately the shoes did nu fit well so I had to return them. Unfortunately after the return they will charge you €25 for using their return label. This information can only be found in their return policy and not when you are asking for the return in your account.
Customer service will not help you in any way, just an apology and a €25 bill.
27 de março de 2026
Opinião espontânea
Resposta da Linzi
Hi Kim,
Thank you for your feedback, and I’m really sorry to hear about your experience.
We’re glad the delivery was quick, but it’s disappointing to hear the shoes didn’t fit well and that the return process caused frustration. We understand how important it is for all costs—especially return fees—to be clearly communicated upfront, and we’re sorry this wasn’t your experience.
Your feedback about the €25 return label charge and how it’s presented has been noted, and we’ll make sure to pass this on to the relevant team to review and improve transparency.
We also regret that our customer service left you feeling unsupported. That’s certainly not the experience we aim to provide.
Thank you again for bringing this to our attention—we truly appreciate it.
Buyer beware of refund policy
Long story short Evri lost my parcel. I was then told by Sophie at Linzi that I had to sign something from Evri & if I didn't do it within 5 working days they would not be able to continue with my refund! I don't think so! Straight on to PayPal, including the email they sent & an immediate refund. Buyer beware!
13 de janeiro de 2026
Opinião espontânea
Resposta da Linzi
Hi louise,
We would like to look into this for you.
Can you please provide your full name, email address and order number so we are able to locate your order.
As soon as we have the relevant information, we will be able to investigate this for you.
Danielle, Customer Care Team.
Great Service
This was my first time buying from Linzi. Ordering was easy and delivery options clear. The boots arrived well within the delivery estimate and I was kept informed of progress. Return options look simple though happily I didn't need them as I love my new boots and have already ordered another pair!
29 de dezembro de 2025
Lovely Boot
Just what I was looking for at a really good price, lovely boot perfect fit.
29 de dezembro de 2025
Still awaiting my order
Still awaiting my order, you state your awaiting response from me this is incorrect
27 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Ann,
We would like to look into this for you.
Can you please provide your full name, email address and order number so we are able to locate your order.
As soon as we have the relevant information, we will be able to investigate this for you.
Linzi Customer Care Team
Great service and product value for…
Great service and product value for money
29 de dezembro de 2025
The quality and comfort amazes me for…
The quality and comfort amazes me for the cost my husband said you would think they were designer
29 de dezembro de 2025
Amazing fit
Amazing fit, very comfortable. So happy to finally find comfortable calf fitting boots that fit PERFECTLY. Looking forward to ordering again. Highly recommend.
2 de janeiro de 2026
Opinião espontânea
Disappointing service
I ordered a pair of shoes on the 28th December to wear on NYE, paying for next day delivery. The shoes were shown as in shock on the website.
I contacted customer services on the 30th as I had not had an update on my order. They them cancelled my order on the 31st, advising the item is out of stock.
This should have been identified sooner and an alternative offered, or the stock status on the website should be accurate to avoid disappointment.
I was given a voucher code for free shipping next time, but this doesn't make up for the failings in stock status, delay in contact about the issue and lack of appropriate resolution.
31 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Samantha,
Thank you for taking the time to contact us, and please accept our sincere apologies for the disappointment and inconvenience caused with your recent order.
We fully understand how frustrating this situation must have been, particularly as the shoes were ordered specifically for New Year’s Eve and were shown as in stock on our website at the time of purchase. We are very sorry that the stock issue was not identified sooner and that you were not informed earlier, which would have allowed us to offer an alternative solution.
We acknowledge that the delay in communication and the eventual cancellation of your order fell below the standard of service we aim to provide. Your feedback regarding the accuracy of our stock status has been noted and will be shared with the relevant teams to help prevent this from happening again in the future.
We appreciate that the free delivery voucher offered does not fully make up for your experience, and we are sorry that the resolution provided did not meet your expectations. Your comments have been passed on for further review, and we will be in touch should we be able to offer an additional gesture of goodwill.
Thank you again for bringing this matter to our attention, and we apologise once more for the inconvenience caused.
Kind Regards,
Linzi Customer Care
Order number L1081989 twice in a row…
Order number L1081989 twice in a row now I am having a nightmare of an experience with this shameless company. The
incompetence is unreal,absurd and disgustingly unbelievable,so after they sent me two one sided left leg shoes,a few days ago I had to reorder another one and they have now sent me another two sided right leg pair,are you people ok in your heads?
How does a company get it wrong twice in a row,I am yet to get a reply and a refund for the 1st pair,the customer service is also so very bad,at their mistakes I am having to go without my complete Christmas gear and struggling to also get this resolved.
Anyone buying from them should be WARNED
23 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Heather,
Thank you for your message regarding order L1081989. I want to start by sincerely apologising for the repeated errors with your orders. Receiving incorrect pairs not once, but twice, is unacceptable, and I completely understand how frustrating and disappointing this must be—especially so close to Christmas.
You are absolutely right to expect better, and we take full responsibility for the mistakes made with both shipments. This is not the experience we aim to provide, and I’m very sorry for the inconvenience and stress this has caused.
Our customer service delays have understandably added to your frustration, and for that, I sincerely apologise. Please rest assured this feedback is being shared internally so this does not happen again.
Thank you for your patience while we resolve this properly. If you have any further questions in the meantime, please reply directly to this email and I will personally ensure it is followed through.
Kind regards,
Customer Care Team
H044LA0008159772
H044LA0008159772
Very disappointing with service.
i have not received my delivery
order number L1076251
Abul Hussain
22 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Abul,
Thank you for getting in touch.
I’m sorry to hear that you haven’t received your order. I can see that our Customer Care team is already in contact with you and is currently looking into this for you.
They’ll be in touch as soon as they have an update.
Kind regards,
Linzi Customer Care
Avoid this company! Awful customer service.
I requested a refund for a pair of shoes, but the return could not be processed through the website’s returns page. I then contacted customer service, whose representatives were dismissive, unprofessional, and communicated in a rude, condescending manner. I explained that the item looked nothing like the pictures and that I wanted a refund, yet I was treated as though the money was coming out of their own pocket. Since then, I’ve been ignored and spoken to disrespectfully, leaving me no choice but to raise the issue with my bank and report the company. I strongly advise against ordering from this company. The products are poor quality and not as described, and the customer service is rude and arrogant.
11 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Parris,
We would like to look into this for you.
Can you please provide your full name, email address and order number so we are able to locate your order.
As soon as we have the relevant information, we will be able to investigate this for you.
Hannah, Customer Care Team
Fab shoes bargain price arrived very…
Fab shoes bargain price arrived very quickly
26 de novembro de 2025
Beautiful party shoes
Really fast delivery and quality shoes.im delighted with them.
26 de novembro de 2025
It’s taken over 2 weeks for my order to…
It’s taken over 2 weeks for my order to come, still not arrived!
5 de dezembro de 2025
Opinião espontânea
Resposta da Linzi
Hi Aine,
I’m really sorry to hear your order still hasn’t arrived — that’s absolutely not the experience we want for you.
Please pop us a message with your order number so we can look into this right away and get it sorted for you. We’ll make sure you’re updated and taken care of.
Thank you for your patience — we’ll get this resolved ASAP.
Linzi Customer Care Team
Great value good quality and early…
Great value good quality and early delivery
26 de novembro de 2025
Arrived quickly beautifully made…
Arrived quickly beautifully made loafers. I will be back again.
26 de novembro de 2025
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