Lipoviausa Opiniões 45

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we take unauthorized charge concerns very seriously. The subscription charges you are seeing were most likely activated during the checkout process, we sincerely apologize if this was not made clear to you.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are actively working to resolve them. In the meantime, our support team is fully available via email.

Please reach out to us directly at support@lipoviausa.com with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We look forward to resolving this for you right away.

Warm regards,

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to resolve this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we are truly sorry that your cancellation request went unanswered and that you were unable to reach us by phone or chat. This is not the level of service we pride ourselves on and we take full responsibility for falling short.

We are actively working to improve our communication channels, and in the meantime our support team is available at support@lipoviausa.com. Please reach out to us there with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We hope to have the opportunity to resolve this for you before any further steps are needed.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we are truly sorry to hear you were not satisfied with the product.

We stand fully behind our 60-Day Money Back Guarantee and we want to make sure you are taken care of. Please reach out to us directly at support@lipoviausa.com with your order details and our team will guide you through the return and refund process right away.

We look forward to resolving this for you as quickly as possible.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this immediately.

We want to assure you that Lipovia is a legitimate company and we take unauthorized order concerns very seriously. The additional order you received was most likely related to a subscription that was activated during the checkout process, and we are truly sorry if this was not made clear to you.

We are also deeply sorry that your calls and emails went unanswered, this is absolutely not the level of service we pride ourselves on and we take full responsibility for falling short.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case a top priority and ensure a swift resolution.

We look forward to hearing from you.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address your concerns directly.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee, which means you are entitled to a refund if you are not satisfied with the product.

Regarding your card being compromised, we want to be very clear that Lipovia does not store or have access to your full card details, and we are sorry to hear this happened. We strongly encourage you to contact your bank directly if you believe your card has been compromised.

We are truly sorry for the poor experience you had when calling our support line, and we apologize that this added to your concerns. Please reach out to us at support@lipoviausa.com with your order details and our team will process your refund in accordance with our money back guarantee, without any further delays.

We hope to have the opportunity to restore your trust in us.

Warm regards,

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for following up, and we are truly sorry that our support team did not respond to your email after we asked you to reach out. We completely understand why this has further damaged your trust in us, and we take full responsibility for this failure.

This is not acceptable and we sincerely apologize. We want to assure you that we are a real company and we genuinely want to make this right for you.

Could you please resend your email to support@lipoviausa.com with your order details? We will make your case our absolute highest priority and ensure you receive a response and a resolution without any further delays.

You have been more than patient and you deserve better. We are committed to making this right.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Publicada há 9 horas

Hello,

Thank you for your feedback, and we are truly sorry for everything you have been through, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee. You are absolutely entitled to a refund and we want to make this right for you immediately.

We sincerely apologize that your cancellation request was not processed and that charges continued to be made to your account. This should never have happened and we take full responsibility for this failure.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are working to resolve them as quickly as possible.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case our absolute highest priority, cancel your subscription immediately and process your refund without any further delays.

You deserve better and we are committed to making this right for you.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Há 9 horas

Hello Deborah,

Thank you for reaching out, and we sincerely apologize for the unexpected charge on your account, we completely understand your frustration.

The charge you received was most likely related to a subscription that was activated during the checkout process. We are truly sorry if this was not made clear to you at the time of purchase.

We want to assure you that we have already cancelled your subscription, so no further charges will be made to your account.

Regarding your refund, we want to honor our 60-Day Money Back Guarantee and make this right for you. To process your refund, we kindly ask you to return the product to our facility. Once we receive the return tracking number and a photo of the post office receipt, we will process your refund right away.

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you for your feedback, and we are truly sorry to hear you feel this way.

We want to assure you that Lipovia is a legitimate company and we genuinely care about our customers' satisfaction. We stand fully behind our 60-Day Money Back Guarantee and we never want any customer to feel like they did not get the value they expected.

We would love the opportunity to understand your experience better and make things right for you. Please reach out to us at support@lipoviausa.com with your order details and our team will be happy to assist you personally.

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

Há 9 horas

Hello,

Thank you so much for the update, we are really glad to hear that your issue has been resolved!

We sincerely apologize again for any inconvenience you experienced along the way. Your satisfaction means everything to us and we truly appreciate your patience and understanding.

If you ever need anything in the future, please don't hesitate to reach out at support@lipoviausa.com. We are always here to help!

Warm regards,
Lipovia Customer Support Team

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to assure you that we take this very seriously.

We are truly sorry for the confusion with your order and for the delay in your refund. This is absolutely not the experience we want for our customers, and we want to make this right for you as quickly as possible.

Please reach out to us directly at support@lipoviausa.com with your order details and proof of return, and our team will prioritize your case and ensure your refund is processed without any further delays.

We apologize again for the inconvenience and look forward to resolving this for you.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the frustration this has caused.

We want to assure you that Lipovia is absolutely not a scam. The charge you received was likely from a subscription that was selected at checkout. We completely understand that this may not have been intentional, and we are truly sorry for the confusion.

Regarding the difficulty reaching us, we apologize for any technical issues you may have experienced. Our team is available and ready to assist you at support@lipoviausa.com. Please reach out to us there with your order details, and we will look into the charge immediately and make sure you are fully taken care of.

We look forward to resolving this for you as quickly as possible.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and this is absolutely not the standard we hold ourselves to.

We are truly sorry for the delayed delivery, the difficulty reaching our team, the issues with tracking, and the patches not adhering as they should. Each of these concerns is something we take very seriously and want to address right away.

Regarding the double charge, this may be related to a subscription that was selected at checkout. We want to assure you that we never charge our customers without reason, and we are committed to making this right.

Please reach out to us directly at support@lipoviausa.com with your order details and our team will prioritize your case immediately to ensure every one of your concerns is resolved as quickly as possible.

Again, we sincerely apologize and we look forward to making this right for you.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address your concerns directly.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company committed to providing quality products and excellent customer service. We are truly sorry that you were unable to reach us and that this situation escalated to the point it did, that is not the experience we ever want for our customers.

Regarding the product description, order descriptions can sometimes vary depending on the payment processor used, and we apologize for any confusion this may have caused.

We would love the opportunity to resolve this for you directly. Please reach out to us at support@lipoviausa.com with your order details and our team will make this a top priority to ensure you are fully taken care of.

Again, we sincerely apologize and we hope to have the chance to make this right.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to resolve this for you right away.

We want to assure you that we never charge customers for products they did not order. Any additional items on an order can only be added during the checkout process, and we are sorry if this was not clear at the time of purchase.

We are truly sorry that you were unable to reach us, this is not the level of service we pride ourselves on, and we want to make this right immediately. Please reach out to us at support@lipoviausa.com with your order details and our team will prioritize your case, address the charges in question, and ensure you are fully taken care of without any further delays.

We hope to hear from you soon and have the opportunity to resolve this for you.

Warm regards,

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and this is not the standard we hold ourselves to.

We are truly sorry that your emails went unanswered, that the patches were not adhering properly, and that you were charged again instead of receiving your refund. We take all of these concerns very seriously and want to make this right for you immediately.

The additional charge was most likely related to an active subscription. We sincerely apologize if this was not made clear to you.

Please reach out to us directly at support@lipoviausa.com with your order details and our team will make your case a top priority, we will cancel any active subscription, address the charges, and ensure your refund is processed without any further delays.

Again, we are truly sorry for the inconvenience and we look forward to resolving this for you.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience, your concerns are completely valid and we want to address them with the urgency they deserve.

We want to sincerely apologize for the frustration and stress this situation has caused you. We would never want any of our customers, especially someone who trusted us, to feel this way.

We are absolutely not a fraudulent company. The additional $77.00 charge was most likely related to a subscription that was active on your account. We completely understand that this may not have been intentional, and we are deeply sorry that our team did not respond to your calls and emails in a timely manner, this is unacceptable and not the standard we hold ourselves to.

Please reach out to us at support@lipoviausa.com with your order details and we will make your case our absolute top priority, we will cancel your subscription immediately and ensure a full refund is processed for the unauthorized charge without any further delays.

We truly hope you give us the opportunity to make this right for you.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and this is absolutely not acceptable.

Not receiving your order and being unable to track it is a serious concern, and we are truly sorry that this was not resolved for you sooner. Every customer deserves to receive what they paid for, and we want to make this right immediately.

Please reach out to us directly at support@lipoviausa.com with your order details and our team will make your case a top priority, we will investigate the delivery issue right away and ensure you are either sent a replacement or issued a full refund without any further delays.

We are sorry for the inconvenience and we look forward to resolving this for you.

Resposta da Lipoviausa

13/04/2026

Hello,

Thank you for sharing your experience, and we want to start by saying, we hear you, and we are truly sorry. We understand how difficult and emotional a weight loss journey can be, and the last thing we ever want is to add to that frustration. Your feelings are completely valid.

We sincerely apologize that you were unable to reach us to cancel your subscription and that the product did not deliver the results you were hoping for. This is not the experience we want for any of our customers, and we take your feedback very seriously.

We want to assure you that we are a real company and we are here to help. Please reach out to us directly at support@lipoviausa.com with your order details and our team will cancel your subscription immediately and work with you to find the best resolution possible.

You deserve to be taken care of, and we are committed to making this right for you.