Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
2,5
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order not as described. The item received did not match the advertised product. My complaint was rejected despite providing comparison photos.
Misleading website. The website advertises "Free Returns" and "Free UK Shipping", yet I was charged £5 shipping, and the only return option was to pay for expensive international shipping to Canada.
I wouldn't recommend purchasing from this company.
Avoid
Oh how I wish I had not ordered from this company. Ordered a framed print that I had seen on another site that did not have the size I wanted. Well it turns out this site didn't either although they didn't state the item was out of stock at the point of purchase and happily took my money.
It was only afterwards I realised this website appears to be some sort of scam. AI chatbot responding to queries far too quickly.
Initially I requested the order be cancelled. They said it was not possible as the order had been processed and advised me to wait till I received the item. A few days later I queried when the item would ship as the order status had not changed. It was then I was told that the item was out of stock. I have requested a full refund. It is being 'referred to a specialist team'. I have no faith I will get my money back without a fight. Dreadful, dreadful scam company.
UPDATED: They offered me a gift card which I outright refused. They say they're re refunding me. We'll see....
Resposta da Lisslune
Hi Bryony
Thank you for your feedback.
We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.
We will send you an email shortly to resolve the issue as quickly as possible.
Please check your inbox. We look forward to clarifying the situation and improving your experience.
Customer Service is an AI Bot - order is missing, not even dispatched, can't get a refund. Go elsewhere!
Resposta da Lisslune
Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?
Item was not as described. The garment arrived without any label confirming it was new, and there was no information provided about fabric composition. The label also appeared to have been cut off.
When I requested a return, the seller initially offered discount vouchers instead of a refund. After further discussion, I was given different return addresses at different stages, first in Canada and later in Germany.
Due to the inconsistent and unclear return instructions, I escalated the matter to PayPal and was ultimately issued a full refund.
Dreadful company. I have placed an order with them, it’s very late and I can’t get hold of them by phone or email. Their email bounces back, phone just rings out, have been trying for weeks now. I would Strongly recommend that you do not use this website.
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