Der LR4 ist eine echte Erleichterung im Alltag, aber wirklich unverschämt teuer. Was aber wirklich nervt, ist die App. Nahezu jede einzelne Woche gibt es Probleme. Der LR ist plötzlich offline oder di... Ver mais
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It's not so much the company as it is the product. I have had fewer problems with my LR3 than my LR5 Pro. I own 5 different automatic litter boxes, and a common theme is that the apps are never reliab... Ver mais
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Overall, it works very well. I would recommend using the litter made by Whisker, otherwise it seems to stick to the bottom of the litter robot. It is nice not needing to scoop every day, but the bags... Ver mais
A empresa respondeu
It is a great litter box for cats however we had to slowly train our 5 year old cat. Do not change the cat litter. If it is compatible then keep it with the model litter robot but if not then slowly c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most. We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it. Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase. Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products. We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Informações de contacto
Auburn Hills, Estados Unidos da América
- Support@whisker.com
- litter-robot.com
3,1
Aceitável
492 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Once on Whisker's email list, you can never leave!
Once you get on Whisker's email list, you can never get off it. I have written them 6 times to remove me with no results. Horrible company service. And I don't even have a cat!
19 de abril de 2026
Opinião espontânea
The phone assistant helped me decide
The phone assistant helped me make a great decision to get the robot 4 . It’s been a huge help for me since I got it for my 2 girls in January . I tell people in Facebook and at work how good this item is !
15 de janeiro de 2026
Opinião espontânea
It works but honestly this has got to…
It works but honestly this has got to be one of the cheapest looking litter boxes you can buy.. its literally just a thin plastic shell so so easy to break
16 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Darren,
Thank you for taking the time to write this honest review. While we're glad to hear that our product works great, we're sorry to hear that the product still disappoints you with the design. We take all feedback seriously and are constantly working to improve our product. Thank you again for your review and for being a Whisker customer.
From Frustration to Full Confidence — Whisker Delivered
I don’t usually write reviews, but this experience genuinely deserves one.
I’ve been a Litter-Robot user for about six years, and it’s something I rely on daily. I’m a full-time caregiver, and having dependable systems at home isn’t optional — it’s essential. When my Litter-Robot 4 began failing (missed cycles, constant “full” readings, and inconsistent detection), it created real stress in a situation that already demands a lot.
What made the difference was the people behind the product.
From the very beginning, Nicole approached my concerns with professionalism, empathy, and genuine care. Mateo then carried that same level of attention forward, ensuring nothing was missed and that I felt supported throughout the process. Every response felt human — not scripted, not rushed — just people who clearly care about what they do.
After some initial troubleshooting, the team made the decision to replace the entire unit, not just a component. That level of accountability and commitment to getting it right is rare, especially today.
I’ve always believed this is the best product in its category. Now I can say with confidence that the support behind it is just as strong.
To anyone considering this product: when everything works, it’s fantastic. But more importantly — if something goes wrong, you are dealing with a company that stands behind what they sell, and a support team that truly shows up.
That’s what earns long-term loyalty.
I’ll be updating this review once the new unit is up and running, but based on this experience alone, I have full confidence in the outcome.
15 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi James!
Thanks for the 5-star review! We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Teuer und nervig
Der LR4 ist eine echte Erleichterung im Alltag, aber wirklich unverschämt teuer. Was aber wirklich nervt, ist die App. Nahezu jede einzelne Woche gibt es Probleme. Der LR ist plötzlich offline oder die App schickt keine Benachrichtigungen mehr, wenn ich im Flugmodus war. So ist es gezwungenermaßen mein neues Hobby, ständig die App zu löschen und neu zu installieren - eine echte Zumutung.
15 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben. Es tut uns leid, dass Sie Probleme mit der Whisker-App hatten. Der Litter-Robot benötigt eine Verbindung zu Ihrem Gerät, um Benachrichtigungen zu senden, daher können diese Benachrichtigungen im Flugmodus Ihres Geräts nicht gesendet werden. Wir helfen Ihnen jedoch gerne weiter bei den Problemen, die Sie mit der Unterbrechung der Verbindung zu Ihrem Gerät haben. Wir haben über TrustPilot um weitere Informationen gebeten. Sobald Sie diese Informationen übermittelt haben, wird sich ein Mitarbeiter unseres Teams direkt per E-Mail bei Ihnen melden. Wir freuen uns darauf, bald von Ihnen zu hören!
Extremely expensive luxury price for a…
Extremely expensive luxury price for a poor quality robot that barely works, and as time goes on it breaks down more and more. NOT WORTH THE PRICE AT ALL.
12 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hello Analyn!
Thanks for taking the time to write this review. We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Overall
Overall, it works very well. I would recommend using the litter made by Whisker, otherwise it seems to stick to the bottom of the litter robot. It is nice not needing to scoop every day, but the bags need to be changed around once a week and the moisture in there creates mold sometimes. We just use baking soda at the base, and it seems to prevent this.
11 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Rose!
Thank you for taking the time to write this honest review. We're happy to hear that the Litter-Robot has been appreciated in your household. We're happy to hear that you were able to resolve the issue with mold in your unit. Something that can cause this is if your Litter-Robot is kept in an area of high moisture/humidity. This can cause all sorts of issues with the internal components, with a higher chance of condensation buildup that can cause strong odors and corrosion of nearby components. If it continues to be an issue, we suggest moving your unit to an area with a lower humidity/a climate controlled area. Thank you again for your review and for being a part of the Whisker Family!
Love this product
Love this product, so easy to operate and keep clean. I have 2 fur babies and it stays so clean
11 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hello Donna!
Thank you so much for the kind review! We're happy to hear that our Litter-Robot has been helping keep your fur babies litter area clean and tidy! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Exactly as advertised.
I placed the order and it came with sufficient instructions and it works as advertised. Fortunately, I've had no issues. I love the litter feeder with the litter box. I can completely forget about litter anything for a week at a time. The effort I put in weekly is less than the effort I was spending daily. Expensive, but I feel like it's worth it to me and my two kitties.
7 de janeiro de 2026
Opinião espontânea
Resposta da Whisker
Hi Barbara!
Thank you so much for the kind review! We're happy to hear that you're enjoying your Feeder-Robot and Litter-Robot! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
It is a great litter box for cats…
It is a great litter box for cats however we had to slowly train our 5 year old cat. Do not change the cat litter. If it is compatible then keep it with the model litter robot but if not then slowly change the litter not immediately because your cat, if picky, will not get used to it immediately. Other then that, the system works and my cat loves it after 1 month.
11 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Maritza!
Thank you for taking the time to write this honest review! We're thrilled to hear that you were able to get your fur babies acclimated to their Litter-Robot and that they are now loving it. We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family!
Best Cat Focused Brand
I recently ordered the Litter-Robot and couldn’t be happier with the entire experience from start to finish. The shipping was incredibly fast, it arrived sooner than expected. When I had quick setup questions their customer service team was super fast. Whisker has clearly built a brand and products that are second to none, and I wouldn’t hesitate to recommend them to cat owners looking for a smarter litter scooping solution!
11 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Calvin!
Thank you so much for the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Delivery on time
2 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hey Scott!
Thank you so much for the kind review! We're happy to hear that your delivery was on time! We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Never have to worry about scooping…
Never have to worry about scooping again! This litter robot has been a game changer for us!
10 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Randolph!
Thanks for the 5-star review! We're thrilled to hear that your household has become such a fan of our Litter-Robot! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
"FSA eligible"? Of course not
I was suckered in by the "FSA eligible" marketing, which seems good at first glance: why not use pre-tax money that's already been withheld from your paycheck to pay for something that'll make your life easier?
They partner with a company called Sika to get a doctor to write you a "letter of medical necessity" so your FSA administrator will approve the purchase. Well, mine denied the purchase, even though Sika's "doctor" said it would help me avoid back pain.
I had to contact Whisker myself to arrange the return because their online form wanted me to pay $60 in shipping to return the unopened device. Then, two weeks after they received the returned item, I had to contact them again to process the refund to my FSA card. This meant I was unable to use my FSA card for a total of about 5 weeks.
I have no opinion about the product itself, but the company needs to back off this "FSA eligible" nonsense.
11 de dezembro de 2025
Opinião espontânea
Resposta da Whisker
Hello Ryan,
We apologize for any inconvenience this may have caused and understand how this can be frustrating. Receiving an LMN (Letter of Medical Necessity) is not the same as having an LMN approved. If your symptoms don’t meet the requirements, the provider may deny your LMN. In that case, you won’t be able to use HSA/FSA funds, but you can still purchase the product using a different payment method. If you already purchased the product, and are still within your 90-Day In-Home Trial, then you can return it for a refund of the purchase price. Check out our full return policy here: https://www.litter-robot.com/returns.html
To find out more about HSA/FSA eligibility in partnership with SIKA, go to our website here: https://www.litter-robot.com/hsa-fsa-eligibility If you have any questions or need any help with your LMN, receipts, or the Sika payment process, contact support@sikahealth.com.
Cat won't use it
one of our cats simply WILL NOT use this machine. The amount of urine we now have all over the house is frustrating. The huge price we paid for this system would be worth it if the cats would use it.
10 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi John!
Thank you for taking the time to write this review. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We requested additional information from you via TrustPilot so that we can look into this further with you. Once we have that information, a member of our Whisker Support team will be reaching out to you via email. We look forward to hearing from you soon!
It's not so much the company as it is…
It's not so much the company as it is the product. I have had fewer problems with my LR3 than my LR5 Pro. I own 5 different automatic litter boxes, and a common theme is that the apps are never reliable. They fall off the Wifi quite often. The LR5 continues to have issues detecting nonexistent movement and telling me the drawer is full when it is empty. I have tried different troubleshooting suggestions from the site and fixed them temporarily, but they still continue to plague us. Excrement continues to stick to the rubbery bottom and needs to be cleaned quite often.
29 de março de 2026
Opinião espontânea
Resposta da Whisker
Hi Heather!
Thank you for taking the time to write this review. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing back from you!
Mariel was professional
Mariel was professional, organized, and clear in her instructions. She analyzed the photographs and my report, and solved the problem, including sending the needed replacement part.
7 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hello Katherine!
Thanks for the 5-star review! We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
customer support was superb!
Julieth at Whisker customer support was fantastic! She sorted out my difficulty in a very short time and set up a quick shipment of a replacement part. These robot units are not cheap so it is important to keep up with an extended warranty so that your investment is protected. We have three robust 6 7 and 8 year old ex feral toughies who depend on the litter robot as much as we do.
7 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Daniel,
Thank you for taking the time to write such a kind review. We're thrilled to hear that our Whisker Support team was able to support you and get a replacement part set up for your Litter-Robot! We want you to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Good service
Was a bit expensive, but the machine has been a champ. And every single time we has some issues it was easy to contact them and get a replacement part
2 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Jelle!
Thank you so much the kind words in your review! We're happy to hear that you are a fan of our products and of our fantastic Whisker Support team! As pet people, we are very detailed with the products we provide for your pets. We hope you continue to enjoy our products for years to come. Thank you again for the review and for being a part of our Whisker Family!
Karla was fantastic
Karla was fantastic! So patient and helped us troubleshoot our globe overload issue.
1 de abril de 2026
Opinião espontânea
Resposta da Whisker
Hi Beth!
We're thrilled to hear that our Whisker Support team was able to support you and get your unit back up and running! We want you to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
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