Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the retur... Ver mais
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Leia as opiniões dos outros
Really pleased with my purchases, my granddaughter loves them, the quality is lovely and quick delivery, true to size, defo will be buying more from you , thank you so much
A empresa respondeu
I dont usually review but have to tell you about this great online kiddies shop. Like everyone I scrolled the Internet looking for kiddies clothes a bit different than the norm and at a fair price... Ver mais
A empresa respondeu
I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Children’s clothing Store. Childrenswear and babywear specialists. Designer kids clothing from Newborn up to 10yrs. Buy online or from our shop situated In Brighton’s Famous Lanes. Wide variety of kids wear including Emile et Rose, Mayoral, Caramelo Kids, Sarah Louise, Baby Gi, Miranda, Rochy, Cuka, Basmarti, Mac Ilusion, Meia Pata, Pretty Originals, Phi Clothing, Dandelion, Minibanda, Sarabanda and many more.
Informações de contacto
23 Brighton Square, BN1 1HD, Brighton, Reino Unido
- 01273459258
- Info@littledarlingscloset.co.uk
- littledarlingscloset.co.uk
3,6
Aceitável
229 opiniões
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Returned item for a replacement never…
Returned item for a replacement never received, emailed regarding the replacement no reply , sent package back with tracking so I know there received it , so disappointed as the shoes I ordered were lovely.
27 de março de 2026
Resposta da Little Darlings Closet
Dear Julie we have looked into this and can see that we have emailed you twice explained your return has been processed and that an exchange voucher was being issued in line with our returns policy. Please check your junk folder incase the emails have gone in there. Please email us again if you need another copy of your voucher.
Kindest
LDC
Absolutely awful company
Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the returns and have been extremely unhelpful. It has been an absolute nightmare dealing with them and they clearly want to offload products without an acceptable return policy. Avoid at all cost
1 de dezembro de 2025
Opinião espontânea
Resposta da Little Darlings Closet
Dear Shari we cannot locate any orders from you and we can see that this review has not been left from our order invitation. There is a couple of companies trading using Little Darlings which we are taking legal steps against but we think you may be confusing us with one of those that are sadly scamming people but using our name. Kindest LDC
Really pleased with my purchases
Really pleased with my purchases, my granddaughter loves them, the quality is lovely and quick delivery, true to size, defo will be buying more from you , thank you so much
7 de abril de 2026
Resposta da Little Darlings Closet
Thank you so much for your review and we love to hear you are pleased with your order and the quality of our items. We look forward to you shopping with us us again.
Kindest
LDC
Super fast delivery every time I order…
Super fast delivery every time I order with this company I am more impressed clothes are beautiful and service excellent
1 de abril de 2026
item missing, wrong size sent, no communication
I ordered 3 dresses size 5, but only received 2 and one of them is size 8. I tried to call the seller, emailed customer service, and messaged on social media but got no answer at all! Misleading and horrible customer service! No communication from them until now, no apology or refund!
25 de março de 2026
Fast delivery beautiful items true to…
Fast delivery beautiful items true to photos, excellent quality
16 de março de 2026
Resposta da Little Darlings Closet
Thank you for your lovely review Wendy we are so glad you are pleased and look forward to you shopping again with us 🎀
I'm still waiting for my order after 2…
I'm still waiting for my order after 2 weeks sent emails but no reply
16 de março de 2026
Resposta da Little Darlings Closet
Thank you for your order and your review! We are so glad to hear you are pleased. We look forward to see you shopping again with us soon.
Kindest
LDC
I have ordered on 22 Feb
I have ordered on 22 Feb. From 23rd parcel is being prepared for Royal Mail. RM still waiting on it. Most annoying is After Sales Service which is atrocious . Emailed 3 times. Used online enquiry form twice. Phoned numerous times - phone engaged or off the hook. Even left a comment under a Facebook post and messaged on messenger. NO REPLY TO ANY OF THESE. what a shame. I loved their stuff but they have now lost this customer.
22 de março de 2026
Opinião espontânea
Resposta da Little Darlings Closet
Dear Donna
Please urgently reply to this message…. We have no order number as this review has not been sent via one of our orders? Unfortunately there is another Little Darlings trading illegally using our name and providing bad service and we have been getting lots of problems from this. We are dealing with it but pls email us on info@littledarlingscloset.co.uk so we can double check your name. Please provide also an order number if you have one.
Please also see our post pinned on fb regarding this issue.
Kindest
LDC
ZERO communication
I made an order 4 weeks ago and I have not had any communication from the shop. I have tried emailing and calling continuously to ask where my order is and I am not getting any answers. Not very good customer service at all.
25 de fevereiro de 2026
Resposta da Little Darlings Closet
Leah your order was refunded in full as Royal Mail had issues. I believe this was communicated to you via email? We are sorry your parcel got misplaced and hope you will give us a chance in the future to prove this is not normal.
Kindest
LDC
Size of baby shoe runs small and they…
Size of baby shoe runs small and they make returns really difficult if at all allowed. check return policy before ordering from this company.
What a terrible company. How am I supposed to return an item for exchange without any direction from you guys, even after sending emails.
2 de março de 2026
Resposta da Little Darlings Closet
Dear Nancy
Our returns policy is available on our website for all of our customers and provides all the information needed. Some brands do vary in size and this is also explained in the descriptions. After checking your order your whole order was an outlet order which is eligible for exchange as per our terms and conditions, however we have not received any items back from you to be able to issue you an exchange voucher.
Kindest
LDC
Resposta da Little Darlings Closet
Dear Salim
We replaced your order in full and even added a free dress as Royal Mail lost your original parcel(was delivered to wrong door/flat) as we knew you needed for EID. Thank you for your lovely wattsapp confirming how happy you were we are glad this all got resolved
Kindest
LDC
Resposta da Little Darlings Closet
Thank you so much for your order and glad to hear you were pleased with your items and our service.
We look forward to you shopping with us again soon.
Kindest
LDC
Contacted the store over 3 times
Contacted the store over 3 times. I returned the full order and it was received and signed for on the 5th November and still heard nothing back with no refund for items of £107
27 de janeiro de 2026
Opinião espontânea
Resposta da Little Darlings Closet
Dear Rebekah,
You were issued an exchange voucher in line with our terms and conditions and this was explained via email. Thank you for your email thanking us for the voucher and we hope you love whatever you exchange your items for.
Kindest
LDC
Resposta da Little Darlings Closet
Dear Jacqui thanks for your order and we are so glad you loved your items.
Kindest
LDC
I am still waiting for order to arrive…
I am still waiting for order to arrive ordered on the 12 January not received it yet
12 de janeiro de 2026
Ordered a number of items socks and wee…
Ordered a number of items socks and wee shoes..all came quick -beautiful and in prefect condition..thankyou little darlings closet
12 de janeiro de 2026
Resposta da Little Darlings Closet
Dear Monica
Thank you for your order and we glad to hear you love all your items and our quick delivery. We hope to see you again soon.
Kindest
LDC
Worst customer service!
Worst customer service!
This company is a nightmare to try and speak to anyone. Couldn’t get a response regarding my order which wasn’t dispatched for almost two weeks to then trying to contact about a missing item and still nothing in three days, disappointing and wouldn’t order from here again!!
12 de janeiro de 2026
Resposta da Little Darlings Closet
Dear Sinead we are sorry you feel this way. We had to review our cctv in the warehouse before we could get back to you with an answer. Your placed a large order for 17 items. One was missing as was held back as was slightly worn/marked and we don’t send out items like this. We refunded you in full for this item and notified you via email once we had reviewed the footage. However we take on board your comment about contacting us and will work on improving response times. We hope you will give us another chance in the future and hope you are pleased with your other 16 items.
Kindest
LDC
Resposta da Little Darlings Closet
Dear Nicola
Thank you so much for your review and we are so glad to see you are happy with your order! We hope to see you shopping with us again soon.
Kindest
LDC
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