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Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

"Our store offers high-quality and practical home furnishings, dedicated to providing customers with the best shopping experience and convenient return and refund policies."


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

15 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 3 em 5 estrelas

I ordered a jacket from your website

I ordered a jacket from your website, and my payment of £42 was successfully charged, but I haven’t received any confirmation email, and my order doesn’t appear in my history. I have a screenshot of the checkout page. Can you help me find my order? Thank you for your quick response.

5 de fevereiro de 2025
Opinião espontânea
logótipo da Llmetro

Resposta da Llmetro

Thank you for reaching out to us. We apologize for the inconvenience you’ve experienced. Please contact our customer service team at support@llmetro.com and provide your order number or the email address used during payment. We will look into your order and assist you as quickly as possible.

Thank you for your patience, and we look forward to resolving this issue.

Classificada 1 em 5 estrelas

I purchased a dress from llmetro.com…

I purchased a dress from llmetro.com online. The photo in the listing didn't show that there was a row of several tiny buttons down from the bottom of the v neck in the front. It is an empire waisted blue and white print polyester dress with 3/4 length sleeves. I surely didn't think that it was not going to have any shape to it at all. It cost me $36.99. I thought that the design would be more form fitting. I contacted the company and told them that I wanted to return the dress and why. They returned my email and said that I would need to pay for the return postage (to China) and that there would be and a 5% restocking fee. They offered to give me a $10 credit (if I could explain in more detail to them why I didn't like the dress) so that I wouldn't have to mail it back. I said to just give me the exact address to return it to which they did. I sent it to the exact address that they gave me (at a cost of over $20) and six months later the dress was returned to me in the unopened package! On Jan. 11th, 2024 I emailed them: "I have yet to receive the refund on my Capital One Visa for the dress that I returned yo you. I made this purchase on 10/25/23 in the amount of $43.88 and my Visa was charged on 10/27/23. I believe that I should be receiving a credit in the amount of $36.99 for the dress. This dress was mailed off to your China address on 11/14/23. Attached is a copy of the shipping invoice for your records. Please update me on when I will be receiving this credit adjustment. I never got any credit for it. I think these people are scam artists! I'll never buy anything from them ever again. I learned a lesson to always ask where returns need to be sent to before purchasing anything from China.

31 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Habe eine Hose bei Ilmetro…

Habe eine Hose bei Ilmetro (12.03.2024!) gekauft unter anderem deshalb dort bestellt, weil ich auf Rechnung/ Klarna kaufen konnte. Da die Hose Nicht passte, habe ich bei Ilmetro Retour-Daten angefordert. Ich erhielt dann eine Adresse in China an die ich die Hose retounieren sollte. Auf meinem Postamt erwartete mich die Riesenüberraschung, dass ich nicht nur eine riesige Zollerklärung ausfüllen musste, sondern auch, dass die Kosten für die Rücksendung nach China genauso hoch war wie der Wert der Hose inkl. Versand den Ilmetro fü sein Produkt haben wollte! Daraufhin habe ich Ilmetro eine Email geschickt mit dem Sachverhalt und um eine Europäische Retouradresse gebeten, da ich mein Paket von einer Länderansässigen Firma zugesandt bekommen hatte. Das wurde jedoch abgelehnt und mir angeboten, dass ich die Hose nicht zurückschicken müsste und sie mit Klarna den Refund abwickeln würden! Nachdem ich bei Klarna die Rücksendung angekündigt (3. April 2024) und mit Ilmetro kommuniziert habe - jetzt über 6 Wochen - ist NICHTS!!! passiert. Klarna schickt mir ständig Mahnungen, weil Ilmetro sich NICHT! - entgegen anderslautender Mails - mit Klarna in Verbindung setzt, um diesen Vorgang abzuschließen. Habe erst letztens - nachdem ich Ilmetro wieder ansgeschrieben habe - eine Antwort erhalten mit 1000 Entschuldigungen und das man die Zufriedenheit der Kunden im Focus hat ... Bla Bla Bla .. und 3 Tage später erhalte ich schon wieder eine Mahnung von Klarna, dass man die Rechnung aktivieren will! Der ganze Vorgang ist noch nicht abgeschlossen, aber ich kann nur mehr davon abraten dort irgendetwas zu kaufen! Ein absolut unseriöses Unternehmen!!!

3 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The refund process was a breeze and…

The refund process was a breeze and super fast. I got my refund in no time, and it totally made my day.

27 de março de 2024
logótipo da Llmetro

Resposta da Llmetro

We are delighted to know that the refund process was seamless and swift for you. Ensuring customer satisfaction is our top priority, and we are thrilled to have met your expectations in this regard. Your satisfaction is a testament to our commitment to providing excellent service to each and every one of our valued customers.

Classificada 5 em 5 estrelas

I am happy with their delivery service

I am happy with their delivery service. The speed of delivery was very fast, and I received it in just 10 days, much quicker than I expected. It was a birthday gift, and I'm glad it arrived before that.

19 de março de 2024
logótipo da Llmetro

Resposta da Llmetro

Thank you for your feedback.

We're thrilled to hear that you are satisfied with our delivery service and that your order arrived promptly. It's great to know that the speed of delivery exceeded your expectations and that the item arrived in time for the birthday celebration.

We appreciate your support and are delighted that we could contribute to making your experience a positive one.

If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

Thank you for choosing us.

Classificada 5 em 5 estrelas

Outstanding customer service

Their customer service team is extremely professional and friendly. Every time I have a question or need assistance, they always respond promptly and provide solutions.

15 de março de 2024
logótipo da Llmetro

Resposta da Llmetro

Thank you so much for your kind words.

We're thrilled to hear that you had such a positive experience with our customer service team. Providing excellent service and assistance to our customers is always our top priority, and we're delighted to know that our team was able to meet your needs promptly and effectively.

Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding service to all our valued customers.

If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help.

Thank you for choosing us.

Classificada 5 em 5 estrelas

I bought a sweatshirt

I bought a sweatshirt, love the color (powder blue), loved the price, love the feel of the sweatshirt. It's very soft and not too thick, so it's perfect for throwing over a t-shirt. Great product.

12 de março de 2024
logótipo da Llmetro

Resposta da Llmetro

I'm glad to hear that you're enjoying your new sweatshirt! The powder blue color sounds lovely, and it's great to know that you're satisfied with the quality, feel, and price. A soft and lightweight sweatshirt is indeed versatile and perfect for layering over a t-shirt. If you have any other feedback or if there's anything else you need assistance with, feel free to reach out. Enjoy wearing your new sweatshirt!

Classificada 4 em 5 estrelas

Well Made

I bought these for my husband and he found them to be very comfortable. They fit his foot perfectly. He's Size 9 and the shoe is a true fit.

13 de março de 2024
logótipo da Llmetro

Resposta da Llmetro

It's great to hear that your husband found the shoes comfortable and that they fit him perfectly! Ensuring the right fit is essential for both comfort and performance. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help!

Classificada 1 em 5 estrelas

VERY BAD EXPERIENCE

!!! DO NOT BUY !!! I was extremely disappointed with this purchase. They showed one product on their marketing but sent me a very bad cheap copy. It looked nothing like the real thing. When I complained and sent them photos of what I had received they started to get rude and did not want the items back and only offered me a fraction of the amount I paid. I persisted and thankfully I paid via Paypal so I was able to force them to refund the full amount. I was still out of pocket for the return postage to China.

8 de fevereiro de 2024
Opinião espontânea
logótipo da Llmetro

Resposta da Llmetro

Hello, dear customer, I have reviewed your order and I am sorry that the product quality does not meet your requirements. We have received your returned package and have processed a full refund for you. about what you said" When I complained and sent them photos of what I had received they started to get rude and did not want the items back and only offered me a fraction of the amount I paid."We disagree, we understand that you want to return the product and we have been guiding you on how to do it and providing you with assistance beyond what you said. Regarding the other one, whether you pay by credit card or PayPal, we will handle it for you, which comes from the importance we attach to our customers.
Sorry to bring you a bad shopping experience. Faced with a large number of orders, we cannot guarantee that every customer is 100% satisfied, but we guarantee that customers can get good solutions.

Classificada 1 em 5 estrelas

Biggest scammers out there

Biggest scammers out there! They do not stand behind their products. They sent me a dress with a huge hole on the side and then wanted me to return it . try sending something back to China. they said that they would send me another one… I had to email them constantly to find out where the dress was. Then finally they sent me a completely wrong dress along with a broken zipper. This has been months…do not fall for these guys I did once, and I’ll never ever ever ever ever ever ever ever ever ever ever do it again. Try and link to your order and it’ll tell you error you cannot link back to your items you cannot put a review on their page try and find a link to return an item. There is none you have to email them then they’ll make you send pictures and jump through hoops, and at the end of the day you’re stuck with their damage clothes and no money

13 de março de 2024
Opinião espontânea
logótipo da Llmetro

Resposta da Llmetro

Hello
Dear customer, our website has been established for 3 years. You must know that no scammer can cheat for such a long time.
In fact, we are not scammers. On the contrary, we attach great importance to customer experience. We always provide customers with a quality shopping experience through email. Why wouldn't you want to do this?
Why don't you want to email us about your issue? A piece of clothing with a big hole in the side, we can give you a direct refund without having to send it back anywhere. Perhaps you can provide me with your order number and we will assist you.

Classificada 5 em 5 estrelas

I am so excited about the items I…

I am so excited about the items I purchased from their store! Not only does this product fit perfectly, but it embodies my style, which is exactly what I'm looking for.

30 de dezembro de 2023
logótipo da Llmetro

Resposta da Llmetro

I'm thrilled to hear that you're excited about your purchases! It's wonderful to know that the items not only fit perfectly but also align with your style. We're delighted to have met your expectations. If you have any more feedback or questions, feel free to share!

Classificada 4 em 5 estrelas

I recently received an order from…

I recently received an order from LLMetro and I couldn't be happier. The product is exquisitely crafted and exceeded my expectations. The attention to detail and quality materials used truly set it apart. Satisfied customers are here!

28 de dezembro de 2023
logótipo da Llmetro

Resposta da Llmetro

Thank you very much for your compliment! We are glad you are satisfied with LLMetro's product. If you need anything, feel free to contact us!

Classificada 5 em 5 estrelas

I recently purchased a pair of shoes…

I recently purchased a pair of shoes from LLMetro and I must say, I am impressed! The quality of this shoe is outstanding and exceeded my expectations. Not only are they comfortable to wear, but the craftsmanship is top notch. the ordering process was smooth and delivery was prompt, I will definitely be a repeat customer!

18 de dezembro de 2023
logótipo da Llmetro

Resposta da Llmetro

Thank you for your recognition! Looking forward to working with you again!

Classificada 5 em 5 estrelas

I purchased a pair of shoes from their…

I purchased a pair of shoes from their website and they were a little too big for me, but their customer service was quick to get me a new pair that fit me, thanks for their quick response, I appreciate them and the shoes The quality is very good and very beautiful.

29 de novembro de 2023
Opinião espontânea
logótipo da Llmetro

Resposta da Llmetro

Thank you for your recognition

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