Péssimo atendimento
Aluguei uma viatura nesta empresa através da Discovery Cars e enganei-me no aeroporto em vez de flumicino coloquei Ciampino.
Em flumicino na locauto disseram que não tinha reserva e tentaram alugar me outro carro.
A ajuda do funcionário foi péssima nada de apoio e tentar ajudar.
Contactei a Discovery Cars depois de sair de lá e disseram que eles tinham a obrigação de me entregar a viatura alugada.
Nunca mais a ligarei uma viatura nesta empresa.
O funcionário foi arrogante e nada prestável.
Resposta da Locauto Group - Fiumicino DT
Dear cliente,thank you for sharing your feedback. We are truly sorry to hear that your experience was negative and that you felt you did not receive the proper support at our counter.
We would like to clarify how the situation works in these cases, as a booking made and prepaid through an intermediary like Discovery Cars leaves our local staff with very limited options. When the pickup location is entered incorrectly.our office cannot modify, transfer, or access that specific voucher. Because the vehicle was officially booked at a completely different airport, the only solution our Fiumicino team could offer on the spot was a brand-new reservation based on the cars available at that moment. To change the location on your original prepaid voucher, you would have needed to contact the broker directly so they could process the modification.
We deeply regret that this was not communicated clearly at the counter and that it led to such a frustrating misunderstanding and a lack of trust.We truly hope you will give us another opportunity in the future to provide you with the smooth experience you deserved.
Elisa
