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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Over Priced Storage Containers £170 per month with £50 deposit I honestly think is disgusting making crazy amount of money per month on the back of people who struggling to put food on table. I hone... Ver mais

Classificada 5 em 5 estrelas

Fantastic company to work with. Never met anyone in person but the people on the phone are very friendly and helpful. Site was spotless with good lighting and cameras. Can’t fault them!

Classificada 5 em 5 estrelas

Considering I never actually met anyone from the company, I felt well looked after! Access to the site (Newtown) was easy and the instructions on how to access the container were clear and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Extremely helpful staff your actually speaking to a human being and not a machine ?sorted little problems immediately nothing was too much trouble ?They also answered quickly which when your busy is a... Ver mais

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Informações sobre a empresa

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Escrito pela empresa

Lock Stock Self Storage are the biggest container storage company in the UK offering secure and flexible storage at an unbeatable price. The company operates across North Wales, the North-West and Border Counties to bring storage solutions to our communities and businesses.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

44 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Spotless, secure and friendly

Fantastic company to work with. Never met anyone in person but the people on the phone are very friendly and helpful. Site was spotless with good lighting and cameras. Can’t fault them!

15 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Over Priced Storage Containers

Over Priced Storage Containers
£170 per month with £50 deposit I honestly think is disgusting making crazy amount of money per month on the back of people who struggling to put food on table. I honestly look security check once per hour for 5 minutes

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A good first time experience with container storage

Considering I never actually met anyone from the company, I felt well looked after!

Access to the site (Newtown) was easy and the instructions on how to access the container were clear and simple. My items were always safe and secure.

The container was clean and spacious. The price was excellent, especially with a three month introductory offer of half price.

Closing the account was straightforward and the assistant on the phone was very helpful. I'm expecting my deposit back soon.

I used the container to store a lot of furniture and boxes for several months during a house move. There was some damp that formed a bit of standing water at the very back of the container and the chemical smell of the insulation foam or paint inside the container was on soft furnishings like beds and sofas, although this did fade within about a week after I took the items out. I would recommend that customers open the containers at least once a week to give the contents a good airing. To be fair, Lock Stock also suggest doing this. No lasting damage and I've learnt for next time.

Overall a good experience with this company and I would use Lock Stock again. Diolch!

2 de abril de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi Andrew, thanks for your feedback. We're so glad everything was simple and straightforward. Good luck with the move. Here's hoping you settle quickly into your new chapter!

Classificada 5 em 5 estrelas

Dr Kantilal Chavda/ London to Leeswood.

I was based in London, I lived in the concrete jungle for a long time and I was suffocating due to pollution, the air was very bad and there was no country side to get fresh air.
I decided to move out of London and move to Leeswood in North Wales.
I needed to store my things for few months until the property was sold and new property was bought .
I looked up online to see if there was any storage places and I found Lock Stock Self Storage, I rang the number I was surprised how quickly the phone was answered and a friendly voice greeted me. She was so polite and friendly and she gave me all the information and where the units were, I booked the unit the best part was that it was excess able 24/7 because I was travelling from London this was perfect. I had the unit for 8 months and it was very clean and dry all my things were in perfect condition. In this day and age it’s nice to hear a Human voice at the other end of the telephone. Well done Lock Stock I will definitely recommend you to my friends and family, Thank you very much for your service and support.
Many thanks
Dr Kantilal Chavda.

9 de março de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi Doctor, That's so lovely to hear that the team were able to help you and that everything was what you'd hoped, we really appreciate your kind words and hope you have a fantastic time in North Wales. Welcome!

Classificada 5 em 5 estrelas

I've had a lockup at Lockbox in Saltney…

I've had a lockup at Lockbox in Saltney for five+ years. They are organised. The site is immaculate. Their help team are brilliant. 10 out of 10 on everything

25 de fevereiro de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi Alan, thank you so much for your feedback, it's a pleasure to have you store with us!

Classificada 5 em 5 estrelas

Extremely helpful staff your actually…

Extremely helpful staff your actually speaking to a human being and not a machine ?sorted little problems immediately nothing was too much trouble ?They also answered quickly which when your busy is a plus container was sorted last minute for me which I really appreciated It was clean and dry, easy to park outside of container .Handles to get in were regularly oiled for ease of getting in ?

2 de fevereiro de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thanks Debbie, we're really pleased everything was up to scratch and appreciate you choosing us!

Classificada 1 em 5 estrelas

I was using lock stock for 3 years

I was using lock stock for 3 years , the last 6 months I realised they had taken two more payments in error and also charged me a whole first month instead of two weeks,for the first month
they also very sneakily keep payments for new customers at the same price on there website but for old customers sneakily put the price up and up inconsistently,
Lock Stock Containers took two months money from my account twice when they should not have. I raised this with them, but still have not received my money back.

This is completely unacceptable. A company should not be taking payments in error and then failing to return the funds. The lack of accountability and poor handling of this situation has caused unnecessary stress and inconvenience.
Terrible handling over a basic issue.

Based on my experience, I would not recommend this company. If you use them, check your payments very carefully.
This is a very worrying and the company is not to be trusted.
I will be escalating it to trading standards .
Lisa halfpenny.

29 de janeiro de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi Lisa,

We’re disappointed to hear that you felt the need to leave a review following the extensive correspondence regarding your account.

Your account has been reviewed on multiple occasions and escalated to senior management to ensure it was thoroughly checked. We took considerable time to investigate all of the concerns you raised and provided detailed explanations of how your account, invoices, and payments were calculated.

Despite reviewing the account several times and explaining our findings in different ways, our conclusion has remained the same: all invoices and payments were applied correctly, in line with your licence agreement, and the balance stands as advised.

This position has been clearly set out in previous correspondence. If you are able to provide any new information that has not already been reviewed, we would of course consider this.

The last thing we want is for a customer to be unhappy with their experience. We pride ourselves on delivering a high level of customer service and have built our business on strong word-of-mouth, repeat business, and customer referrals, which makes situations like this particularly disappointing for us.

Kind regards,

Lock Stock Self Storage Team

Classificada 5 em 5 estrelas

Very easy to book and to close down…

Very easy to book and to close down account. Site at Newtown clean, tidy and accessible for larger vehicles.
2nd time ive used Lock Stock Storage and would use again

19 de janeiro de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thank you for taking the time to leave a review, we're so glad you had a good experience!

Classificada 5 em 5 estrelas

They have a user friendly website for…

They have a user friendly website for booking with same day access. The whole process was quick and hassle free, they also have no minimum term which is amazing. Definitely a company I’d use again

14 de janeiro de 2026
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thank you for taking the time to leave a review. We're so glad you had a great experience!

Classificada 5 em 5 estrelas

First time renting a unit of this type…

First time renting a unit of this type and so sceptical but 7 months later we know we made the right decision with Lock Stock. Seamless from day 1, the container was clean, remained dry throughout in secure, well lit sites.

Can’t fault the Lock Stock team - great experience!

22 de dezembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thanks James! We're so glad you had a great experience and loved being able to help you!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Perfect site. I have nothing but praise for the Wincham site.

22 de dezembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thank you for your kind words John, we're glad everything was to standard!

Classificada 1 em 5 estrelas

⭐️ 1 Star

⭐️ 1 Star – Avoid at all costs

Absolutely awful experience. The storage container I was given was damp, mouldy, and completely unfit for purpose. From the moment I opened it, there was a strong musty smell and visible mould on the walls. This is not what you expect when trusting a company with your belongings.

When I raised concerns, they were brushed off with excuses rather than solutions. No urgency, no accountability, and certainly no proper customer service. I ended up worrying constantly about damage to my items, which defeats the entire point of using a storage facility.

For a company advertising “secure” storage, this was anything but. Damp, mould, poor communication, and zero care for customers. I would strongly recommend looking elsewhere unless you’re happy risking your belongings.

13 de dezembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thank you for leaving this review. We take claims of this nature extremely seriously, particularly where they relate to the condition of our storage units.

Following a detailed and rigorous investigation, we have been unable to find any record of a booking, container allocation, complaint, or correspondence that matches the experience described. This includes checks across our customer database, site records, maintenance logs, and communication history. We have also cross-checked related feedback left on other platforms to ensure no genuine interaction has been overlooked.

All of our containers are inspected before hire, kept off the ground, ventilated, and monitored as part of our routine site checks. Any report of damp or mould would be treated as a priority and addressed immediately; however, we can find no evidence that such an issue was ever raised with us.

If you believe this review has been posted in error, or if there are details we may be missing, we invite you to contact us directly with your name, site location, and booking reference so we can investigate further.

We are always open to resolving genuine concerns and stand by the standard of service we provide to our customers.

Classificada 5 em 5 estrelas

Easy transparent transaction

Easy transparent transaction. Great customer service, phones answered promptly. Container secure and clean, site easy to access.

4 de dezembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi! Thank you for your lovely words. We're glad you had a great experience!

Classificada 5 em 5 estrelas

Great company

Very easy to deal with. Clear instructions. Super safe. Just needed to store items for a few months whilst i found a new flat. When i was ready to clear out it couldnt have been simpler. Would definitely recommend to others.

25 de novembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thanks, Kay, we really appreciate the positive feedback!

Classificada 5 em 5 estrelas

Great storage experience

Super simple set up process. Great access and fantastic customer support.
Highly recommend

24 de novembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Thanks Simon, we're pleased you had a great experience with us!

Classificada 5 em 5 estrelas

Needed Temporary Storage - Great Service!

I needed a temporary storage unit urgently and I was very impressed with the whole setup! Instructions were easy to follow and the experience was very smooth. Vacating the storage unit was also equally hassle free and very straight forward. I would highly recommend this service and if I needed a storage unit in future, I will be back.

21 de novembro de 2025
Opinião espontânea
logótipo da Lock Stock Self Storage

Resposta da Lock Stock Self Storage

Hi Gwyn, thank you so much for your review. It's great to see that you had a good experience with us and would use us again! Thanks!

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