Don't use this company. Driver Dany Dumlao, crashed my motorbike driving in reverse direction at 20:14 on 14.4.2022, address accident 40 Marsh Wall, London E14 9TP, driving a company van plate nu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Loft were excellent throughout the process of purchasing and delivering a new sofa for a rental property. Gordana Spender was super efficient on all the admin and made the process easy and quick. O... Ver mais
A empresa respondeu
Pretty much every single item needed to be replaced due to it being faulty or not installed properly .Last item to be replaced was a couch with a tear at the bottom, but I was told it’s okay becau... Ver mais
A empresa respondeu
i really wanted a simple oak danish style dining table, kept losing bids on ercol plank tables on ebay. Then came across the table at Loft. It was just before Christmas and knowing they are based in M... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LOFT offers a full-service solution, including design, delivery, installation, removals, replacements and recycling. With over 21 years of experience in providing interior design and furnishings, LOFT works across the UK to craft spaces that residents love. LOFT is a purpose driven company that puts people and the planet first.
Informações de contacto
227 Ayres Road, Manchester, Reino Unido
- 0161 872 2363
- orders@loft.co.uk
- loft.co.uk
4,0
Bom
104 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Never too much trouble
From beginning to end the whole team really support my business needs and time frames. The different options I was given were great and as was able to see what would work at different price points.
Nothing seemed like to much trouble and the design team spent the time, understood what we needed and within a budget.
We are already looking at the next project so thank you to everyone at Loft.
9 de abril de 2025
Opinião espontânea
Resposta da loft.co.uk
Suzanne, thank you so much for your fantastic 5-star review. It's wonderful to hear that our team supported your business needs and timeframes so well. We're glad you found the different options helpful and that our design team understood your requirements and budget. We're thrilled you're already considering the next project with us!
The LOFT Team
dining table…
I recently purchased a new dining table and couldn't be happier with the experience. The table is fantastic—great value for money and noticeably cheaper than similar styles elsewhere, without compromising on quality. It was easy to assemble and looks stunning in our space.
A special thanks to Maisie who was incredibly helpful throughout the process and made the whole experience smooth and stress-free.
29 de abril de 2025
Opinião espontânea
Resposta da loft.co.uk
Danielle, thank you for your wonderful 5-star review! We're so pleased to hear you love your new dining table and found it to be great value and quality. It's fantastic that it was easy to assemble and looks stunning in your space. We're particularly happy to hear that Maisie was so helpful in making your experience smooth and stress-free, and have passed your kind words onto her.
The LOFT Team
Popped into Loft today Hyde Road
Popped into Loft today Hyde Road
Am never disappointed
Great value Furniture and very stylish
Served by Josh today
I bought a couple of great books
Thanks Josh for your help and I will be back soon
26 de março de 2025
Opinião espontânea
Resposta da loft.co.uk
Thank you for sharing your happy experience of the LOFT Warehouse Outlet on Hyde Road.
We'll be sure to pass your kind words along to Josh. We're so glad he was able to help you find those books you purchased.
We look forward to welcoming you back to LOFT again soon.
A driver driving a loft van nearly hit…
A driver driving a loft van nearly hit me by going through a red light on great west road. The registration plate started with PN20 so you can find this dangerous driver.
26 de fevereiro de 2025
Opinião espontânea
Resposta da loft.co.uk
Dear Holly
Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had with one of our drivers. Safety is our top priority, and we take incidents like this very seriously.
We have escalated this matter to our Operations Director, who is currently working to identify the van based on the information you provided. Rest assured, appropriate actions will be taken to address this issue and prevent such occurrences in the future.
We appreciate your patience and understanding as we work to resolve this matter. If you have any further details or concerns, please do not hesitate to contact us directly at order@loft.co.uk
Sincerely,
The LOFT Team
i really wanted a simple oak danish style dining table
i really wanted a simple oak danish style dining table, kept losing bids on ercol plank tables on ebay. Then came across the table at Loft. It was just before Christmas and knowing they are based in Manchester and I live in Newcastle I didn't know for sure if they would manage to get it to me in time for Christmas - they did! they were easy to communicate with, reliable, reasonably priced and with very stylish high quality furniture. Really pleased thankyou!
23 de dezembro de 2024
Resposta da loft.co.uk
Hi Jacqui, Thank you for your wonderful 5-star review! We're thrilled that you found exactly what you were looking for with us.
We understand how important timely delivery was, especially before Christmas, and we're delighted we could get your oak Danish-style dining table to Newcastle from our Manchester warehouse in time for the holidays.
Your kind words about our communication, reliability, reasonable pricing, and the quality of our furniture mean a lot to us. We take pride in offering stylish, high-quality pieces that our customers will treasure.
The LOFT Team
Customer service and products 10/10
Hi josh
Thank you so much for helping me buy our dinning table and bed. You were very helpful and thank you for recommendations. I will definitely be shopping here again customer service is 10/10 :)
25 de janeiro de 2025
Opinião espontânea
Resposta da loft.co.uk
Hi Miss Ibrahim,
Thanks for the amazing review! We're thrilled Josh was able to help you find the perfect dining table and bed. His recommendations clearly hit the mark.
Your kind words about our 10/10 customer service make our day. That's exactly what we aim for at the LOFT Warehouse Outlet.
We can't wait to welcome you back next time you're looking for standout furniture at outlet prices.
The LOFT Team
Good product, poor customer service
Ordered a mattress as previous ones were good quality. Product was good but customer service was very poor. It took me two emails and five phone calls over the span of a month to get them to actually deliver the order. It was an in stock mattress with delivery to a residential house so not sure why it went so wrong for them. One person mentioned the wrong warehouse was supposed to deliver it which is why it got stuck.
15 de novembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Dear Alex,
Thank you for your honest feedback. While we're pleased you found the mattress to be good quality, we sincerely apologize for the frustrating delivery experience you encountered.
The situation you described with multiple emails, five phone calls, and a month-long wait for an in-stock item is completely unacceptable. You're right to be disappointed with our service, and we take full responsibility for this breakdown in our process.
It appears there was confusion between our warehouses that caused your order to be delayed. This is an operational issue we're addressing immediately to prevent similar situations in the future.
We value your business, especially as a returning customer who has previously enjoyed our mattresses. We'd like the opportunity to make this right for you. If you'd like to discuss this further, please contact Ben.Relton@loft.co.uk at your convenience, referencing this review.
Thank you again for your feedback - it helps us Improve our service for all customers.
Best regards,
The LOFT Team
A totally efficient service and very…
A totally efficient service and very cooperative.
Jack has been fantastic.
28 de outubro de 2024
Resposta da loft.co.uk
Thank you so much, Vincent, for your kind words! We’re thrilled to hear that you found LOFT's service so efficient. Jack will be delighted to hear your praise—he’s a fantastic asset to our team, and we’re glad he could make your experience a positive one. If there’s anything else we can assist with, please don’t hesitate to reach out!
Always very helpful to work with and…
Always very helpful to work with and great help
24 de outubro de 2024
Resposta da loft.co.uk
Thank you, Emil, for your kind review!
This is a great service all round
This is a great service all round ,It only took one day from when I made my online purchase to delivery .The sales rep rang me up and arranged delivery to suit me and timing next day was spot on.
The two delivery drivers are a credit and have this down to a tee. From unloading to getting the items to the appartment ,then also doing the install ,they made it look easy .
Wrapped up the packaging ,took it away and had I had a ready to go appartment.
Highly recommend Loft .
10 de outubro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thank you for your kind review, Keith! We're delighted to hear that the team really delivered, and that you felt so happy to recommend LOFT. Please do let us know if we can ever help you in future - we would love to work with you again!
Loft - our preferred supplier
Loft have delivered and installed furniture at three properties for us this week. Really excellent service and extremely pleased with the quality of the furniture. Happy customers! Thank you Loft.
4 de outubro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thank you for your feedback! We're delighted to hear that we've had such a successful week working together! We look forward to working with you in future.
Great selection of furniture and…
Great selection of furniture and friendly staff. The customer service after your purchase is also really good, I had to change a couple of things and the team always answered the phone/emails quickly and were willing to help. Will definitely buy more from Loft once I move into my new place.
27 de julho de 2024
Opinião espontânea
Resposta da loft.co.uk
Thanks for the great review, Holly! We're so glad you loved our furniture selection and had a positive experience with our team, and that their flexibility helped to get you to the right furniture for you. We pride ourselves on offering excellent customer service, and look forward to helping you again when you move into your new place.
Gorgeous furniture in a variety of…
Gorgeous furniture in a variety of shapes and colours. Very individual guarantee to match any personal. Quick delivery! Loved it!
30 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thanks so much, Persefoni! We're glad you loved the furniture and had a great experience with the delivery. Appreciate the kind words!
Very poor service on this occasion
Very poor service on this occasion. Wrong order details sent, No communication between their staff, no communication to me on what turned out to be a failed delivery, no communication from office when I chased multiple times, in the end I came to pick the goods up myself.
27 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ben.relton@LOFT.co.uk. Thank you
Well done Loft Team!
Everything is just perfect with this company, I worked for some years in the Build To Rent department and never had to deal with such professionalism and capable staff, the furniture is great quality and very elegant and after a long day of work, you will feel the vibe of a beautiful house when you arrive :) I had to say something about the staff as well Jasmine and Gordana are Superstars they will do everything in their power to help and make you happy.
27 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thanks so much for the amazing feedback, Florian. We're thrilled to hear you loved the furniture and had such a positive experience with the team. Jasmin and Gordana will be over the moon with your shoutout! We’re so glad we could make your Build to Rent projects feel like home.
Loft are brilliant
Loft are brilliant, I have used them for years and they have been great. An honourable mention to Joshua Sharp who has been absolutely fantastic. I have been dealing with Josh closely for the past year and he is always on hand to help with any issues or queries. Loft will continue to be my go to furniture supplier.
27 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thank you for your continued support, Sinead! We're thrilled to hear that you've had such a positive experience with LOFT over the years. We'll be sure to pass on your kind words to Josh—he’ll be delighted to know his hard work has made a difference. We look forward to working with you for many more years to come!
Good furniture at a reasonable price. Helpful staff
well received at the outlet and given sound advice. Still waiting for the quote though from the agent so that the transaction can be completed. Saw the items on Thursday 26/09/2024, expected to complete by 29/09/2024.
26 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thank you for your feedback, Toff! We’re glad to hear you had a positive experience at our Manchester Warehouse Outlet and found the furniture and advice helpful. We look forward to completing your order soon.
Great support…
Having support from both Joshua Sharp and Gordana Spender and Joshua Sharp…Is honestly the best. Makes orders and delivery top notch.
Great thanks to both of them.
Cheers
Chris
25 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thanks, Chris! We’re thrilled to hear that Joshua and Gordana made the process smooth for you—I'll be sure to pass on your thanks.
LOFT are a great team to work with!
LOFT are a great team to work with!
We deal with LOFT on a daily basis and its a real pleasure!
Highly recommended!
25 de setembro de 2024
Opinião espontânea
Resposta da loft.co.uk
Thanks so much, Stuart. It’s a pleasure working with you too, and we really appreciate the recommendation. Looking forward to continuing the great partnership.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.