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Logitech Online Sale Store is Pakistan's authorized and exclusive Logitech store, your trusted destination for genuine Logitech products. From keyboards, mice, and webcams to headsets, speakers, and gaming gear, everything we sell is 100% authentic and comes with official Logitech warranty and after-sales support. As an official reseller, we protect our customers from counterfeit products and the scams that surround them, ensuring you receive only authentic Logitech hardware at honest prices. Transparency, reliability, and genuine customer care are at the heart of everything we do.
3,8
6 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is our most reliable and always go to place for buying original Logitech products in Pakistan. This is the only officially authorized Logitech store in Pakistan. We trust this store without any doubt and have frequently purchased from them.
I do not mostly post reviews but these guys deserve it. They are unlike other retailers. Very supportive and customer service team is very knowledgeable. I received product earlier than what i was committed. Fully packed like shock proof and received in perfect condition and obviously 100% authentic. Based on my experience i'd have no hesitation ever ordering from them again or recommending them to anyone looking for Logitech products in Pakistan.
Resposta da Logitech Store
Thank you so much for taking the time to write this. It honestly means a lot to our whole team.
We're really glad everything reached you safely and even earlier than expected. We always try our best to make sure every order is packed properly and every customer gets the right information before making a purchase, so it's great to know that was your experience.
Your recommendation and trust mean a lot to us. Thank you once again for choosing Logitech Online Sale Store. We truly appreciate your support and look forward to serving you again whenever you need anything from Logitech.
Excellent customer services and on time delivery. I purchased m196 model and it was not only the best price but also the support they extended was helpful. They are the officially authorized logitech store in Pakistan which can be verified through their logitech authorization document as well as from Logitech team in Pakistan. Highly recommended.
Resposta da Logitech Store
Thank you so much for the wonderful feedback and for choosing us for your Logitech M196! We're delighted the best price, the on-time delivery, and our support all lived up to your expectations — that's exactly the experience we want every customer to have. As the official Logitech reseller in Pakistan, we'll always make sure every product reaches you 100% genuine and warranty-backed. Thank you for the recommendation. We look forward to serving you again!
We know this store since years and we buy headsets for our staff everytime from same store. Products received are without a doubt original and customer service team is always supportive and active during their working hours. We've always recommended and praised this store for being a place to buy authentic Logitech products in Pakistan.
Resposta da Logitech Store
Thank you for years of trust — it genuinely means a lot to us! Knowing you keep coming back to equip your staff with Logitech headsets is the best compliment we could ask for. You can always count on 100% authentic products and a support team that's ready to help whenever you need us. We're proud to be your go-to for genuine Logitech products in Pakistan, and we look forward to serving your team for many more years to come!
They are selling fake logitech products. They are scam and frauds. They are representing themselves as an authorised logitech resellers despite the fact Logitech global has no affiliation with them. They sent damaged and faulty products and then never answer your calls and texts. Beware of them!
Resposta da Logitech Store
Dear GAME SMASH,
Thank you for sharing your feedback. We sincerely apologize that we are only seeing and responding to your review now. At the time your review was posted in March, we were not actively monitoring our Trustpilot profile, which unfortunately prevented us from responding sooner.
We take comments like these very seriously because our reputation has been built on customer trust since 2017.
We would like to clarify that every Logitech product we sell is sourced exclusively through the official supply channel. We do not procure products from grey markets, unauthorized distributors, or open-market sources. Every unit that reaches our warehouse is fully traceable, and we maintain detailed records, including the serial number history of every product sold. Product authenticity is something we do not compromise on.
We are equally concerned by your comments regarding our customer service. Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM (Pakistan Standard Time). We remain closed on Sundays and officially announced public holidays in Pakistan. If you contacted us outside these business hours, there may have been a delay in receiving a response. However, if you experienced difficulty during our business hours, we genuinely want to investigate what happened.
As we are unable to identify your purchase from the name "GAME SMASH," we kindly ask you to email us at sales@logitech.sale with your order number or invoice number, the email address or phone number used for the purchase, and any screenshots of your conversations with our customer support team. This will enable our management team to review the complete history of your order and investigate your concerns thoroughly.
If there has been any misunderstanding or issue during your purchase or after-sales experience, we are committed to reviewing it fairly and resolving it appropriately.
We appreciate every customer's feedback, as it helps us maintain the high standards we strive to deliver, and we hope you'll give us the opportunity to investigate your case.
I had a genuinely terrible experience with what presents itself as the Logitech Pakistan online store.
I ordered a Logitech keyboard from this store and it arrived defective. The Backspace key barely worked and required excessive force to register. This was a defect present from day one, not wear and tear.
I contacted the store immediately and followed their warranty process. After providing a video, serial number, and order details, their own warranty team confirmed that the product had a manufacturing defect and approved a replacement.
Before sending the keyboard back, I specifically confirmed with their WhatsApp support that if the defect was verified, the company would cover the return shipping cost. I was told clearly that this would be covered once the defect was confirmed.
Based on that assurance, I shipped the defective keyboard back and paid 780 PKR out of my own pocket.
After the defect was officially confirmed and the replacement was processed, I shared proof of the shipping expense and followed up for reimbursement. At that point, everything changed. The earlier confirmation was no longer acknowledged, explanations started shifting, and the policy wording was twisted.
After that, communication stopped completely.
Emails were ignored. WhatsApp messages were left unanswered. There was no written explanation, no closure, and no accountability. The store simply ghosted me once money was involved.
This behavior is not how an authorized or legitimate Logitech reseller should operate. Based on how this case was handled, I strongly suspect this is not an authentic or registered Logitech dealer, despite using the Logitech name and branding.
This store wasted my time, made me bear the cost of their defective product, and then disappeared instead of resolving the issue properly.
My advice is simple: do not fall for this fake Logitech store in Pakistan. If anything goes wrong with your order, you should expect delays, shifting explanations, and eventually complete silence.
Buy Logitech products only from verified and established retailers who can actually take responsibility when problems arise.
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