Lola's - Lola's Bakery West Hampstead Opiniões 

343
•
TrustScore: 4.5 em 5

4,6

168 West End Lane, NW6 1SD London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I h... Ver mais

Classificada 5 em 5 estrelas

My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... Ver mais

Classificada 5 em 5 estrelas

Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... Ver mais

Classificada 5 em 5 estrelas

We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... Ver mais


Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Bakery West Hampstead

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

343 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(343)

5774 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have purchased cupcakes and cakes for…

I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I highly recommend this bakery.

8 de setembro de 2026
Classificada 1 em 5 estrelas

We couldn’t eat the cake because it was…

We couldn’t eat the cake because it was way too salty for human consumption! I had to throw it away. The sponge was so dry that it crumbled when cutting it. I will not recommend it to anyone. It was for my daughter’s birthday and we were very disappointed.

6 de maio de 2026
logótipo da Lola's - Lola's Bakery West Hampstead

Resposta da Lola's - Lola's Bakery West Hampstead

Hi Hanane,

Thank you for taking the time to leave your feedback about your recent order with us.

I am sorry to hear that you were very disappointed with your experience and found the cake to be too salty, and the sponge to be dry and crumbly.

We do recommend our cakes to be served at room temperature, as this can sometimes affect the taste and texture of our sponge.

I can assure you that all our products are made using high quality ingredients and are baked fresh for the day of delivery but i will pass this feedback onto our bakery.

I will be in touch via email to investigate this further.

Best wishes,
Mahir

Classificada 5 em 5 estrelas

I love this place!

Easy ordering process, I love this place so it was the obvious choice for 30th Birthday cake! I ordered the chocolate fudge cake for 14 people and it was perfect!

1 de março de 2026
Classificada 3 em 5 estrelas

The icing on the cake

The icing on the cake

28 de fevereiro de 2026
logótipo da Lola's - Lola's Bakery West Hampstead

Resposta da Lola's - Lola's Bakery West Hampstead

Hello,

Thank you for taking time to review us.

If you do wish to discuss your order further, please feel free to email us on hello@lolascupcakes.com

Best wishes,
Marta

Classificada 5 em 5 estrelas

Red Velvet for 1st birthday

Ordered a red velvet cake for my daughter’s 1st birthday. Great consistency, taste and presentation. Highly recommend if you’re wondering which flavour to go with! It was a hit with both adults and kids.

10 de fevereiro de 2026
Classificada 1 em 5 estrelas

£47.50 for a red velvet cake that was…

£47.50 for a red velvet cake that was apparently “fresh” — unless Lola’s definition of fresh means fossilised.
I specifically asked the staff member if the cake was fresh and was told it had arrived the day before and was perfectly fine.
When we cut it at home, it was the driest cake I’ve ever eaten.
There is no way this cake was one day old. It existed purely as a birthday candle holder before going straight in the bin.
Honestly, I’ve had supermarket cakes for a quarter of the price that tasted better and actually resembled cake. Very disappointing and a complete waste of money.
Lesson learned — never again.

9 de fevereiro de 2026
Opinião espontânea
logótipo da Lola's - Lola's Bakery West Hampstead

Resposta da Lola's - Lola's Bakery West Hampstead

Hello,

Thank you for taking the time to give us your feedback and I am very sorry for any disappointment experienced on this occasion.

I can assure you that all cakes are baked and prepared fresh everyday at our bakeries in London, whether they are customer orders or to be sold in our shops.

We would very much like to understand more about your experience and how we can make this right. As the review has been made organically we do not have any customer details. Please send an email to hello@lolascupcakes.com so that we may help further.

Kind regards,

Classificada 5 em 5 estrelas

Easy pickup and delicious cake

I ordered my graduation cake from Lola's in West Hampstead. Pick up was super easy and the tiramisu opera cake was delicious will look at ordering through them again!

10 de janeiro de 2026
Classificada 5 em 5 estrelas

Would recommend

I always look for pretty Christmas themed cakes to bring as my contribution to Christmas Dinner and this gingerbread themed cake was a huge hit. It tasted delicious and looked so cute😍

Would use again.

26 de dezembro de 2025

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