I tried the cinnamon scroll and it was delicious! It was nice and flaky and loved the feeling of the cinnamon sticking to my fingers. One thing that would make it even better was if it was slightly mo... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was part of the Lola test kitchen. I tried the chocolate chip cookie with sea salt. Really good cookie overall, perfect sweetness and great texture too. Slight improvement would be to add some salte... Ver mais
What a wonderful surprise to get a golden ticket to try something from the test kitchen. The petite chocolate cake is not to be missed. Neither is the ricotta lemon slice. Thought Lola’s just did cupc... Ver mais
The sales assistant was very friendly and approachable while serving me and my niece. We purchased 3 regular cupcakes which were delicious as always. We will certainly return to the store based in Bre... Ver mais
Informações sobre a empresa
- Loja de bolos
- também em
- Loja de cupcakes
- Padaria
- Pastelaria para casamentos
- Serviço de encomenda de comida online
- Serviço de take away
Sobre Lola's - Lola's Brent Cross
Escrito pela empresa
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Escrito pela empresa
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Informações de contacto
Shopping Centre, Upper Mall, NW4 3FP, Hendon, Reino Unido
- +44203 318 6453
4,6
Excelente
843 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The cake was good but it was too…
The cake was good but it was too crumbly. It was not possible to cut any actual slices, I had to serve portions with a spoon. Won't reorder that one
9 de junho de 2026
Resposta da Lola's - Lola's Brent Cross
Hi Cristina,
Thank you for taking the time to leave your feedback about your recent order with us.
It is great to hear that our Gluten Free Vegan Fudge cake tasted great and we are sorry to hear that you found the cake to be too crumbly.
We would like to assure you that all of our products are made from scratch and handcrafted by our bakery team, who take great pride in using high-quality ingredients to create fresh cakes and cupcakes baked for the date of delivery.
So that we can improve our service going forward, could you please send us over an email at hello@lolascupcakes.com with more details about your order so we can log this with our bakery and look into this further for you.
Kind regards,
Mahir
Great Fresh Berry Cake
Relatively easy ordering process and collection. Actual Fresh Berry Cake and cupcakes were delicious and went down so well at mum’s birthday.
8 de maio de 2026
The reintroduction of Blueberry…
The reintroduction of Blueberry cupcakes and friendly staff who greeted warmly and wished me Happy Birthday
9 de maio de 2026
Love the cakes from lola
Love the cakes from lola, on time and as good as ever everytime. The online order process is simple and they cater to personalisation. The customer service at pick up could be better ( BrentCross for me) otherwise a perfect 9 for me.
5 de maio de 2026
Love their cakes and cupcakes and the…
Love their cakes and cupcakes and the prices are reasonable. Also very easy to use their website and simple ordering process.
20 de abril de 2026
The cake came with no birthday message…
The cake came with no birthday message on it. Although requested this online. Unacceptable. Poor service.
9 de maio de 2026
Resposta da Lola's - Lola's Brent Cross
Hi John,
Thank you for taking the time to share your feedback about your recent order with us.
I am sorry to hear that you were disappointed that your cake came with no birthday message.
After checking the order details, the cake was made exactly to the specifications received, and unfortunately no personalised birthday message was added to the order. Messages can be added in the personalisation section on the product page before adding the item to the basket.
If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.
Best wishes,
Mahir
A really good service,the cake was easy…
A really good service,the cake was easy to order, kept me notified on the progress of the cake being made, and was easy to pick up,stress free.
8 de maio de 2026
Always receive amazing customer service…
Always receive amazing customer service at the Brent Cross Lola’s. Team is really friendly and is able to process complex orders really quickly in such a busy environment. Thank you so much for always being so welcoming.
29 de abril de 2026
Efficient arrived on time
Efficient arrived on time. A good selection of Vegan cakes, with a choice of sizes.
23 de abril de 2026
Really lovely cake photo also very good…
Really lovely cake photo also very good quality
19 de abril de 2026
Excellent service
Cake was great and also not too sweet, just right and was perfect.
11 de abril de 2026
Ordered a cake from Lola's Brentcross…
Ordered a cake from Lola's Brentcross it was a fresh cream cake unfortunately had some feed back that it was too dense and over creamed. Just left feedback with customer service, they took the advise and said they would pass the message to the store for further orders. Unfortunately will not be ordering from Lolas again.
18 de abril de 2026
Opinião espontânea
Resposta da Lola's - Lola's Brent Cross
Hi,
Thank you for taking the time to give us your feedback.
I am very sorry for any disappointment experienced on this occasion.
We currently do not offer any cakes prepared with fresh cream. We offer cakes with buttercream, cream cheese or ganache icing.
So that we may understand your complaint further please send an email letting us know which cake you purchased with photos of the cake and proof of purchase to hello@lolascupcakes.com
We look forward to hearing from you soon.
Kind regards,
The most delicious cake
The most delicious gluten free cake and it was ready in less than 24hrs.
10 de abril de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.