Lola's - Lola's Waterloo Opiniões 

200
•
TrustScore: 4 em 5

4,2

Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Ver mais

Classificada 5 em 5 estrelas

Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Ver mais

Classificada 5 em 5 estrelas

The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Ver mais

Classificada 5 em 5 estrelas

First time ordering cakes from Lola’s but won’t be the last! From ordering through to collection, the process was seamless. Then to the actual eating .. oh wow! Absolutely delicious cakes - vanilla an... Ver mais


Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Waterloo

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

  • Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Reino Unido

  • +44203 318 1629

4,2

Bom

TrustScore: 4 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(200)

5792 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I ordered the dinosaur cake for my…

I ordered the dinosaur cake for my dino-obsessed son's 4th birthday - it was brilliant! So delicious, very generously sized, he was thrilled! It was ready to collect in the morning of the day I had specified and I got an email telling me it was ready. Very easy collection and lovely people. Will definitely order again for birthdays!

5 de dezembro de 2025
Classificada 4 em 5 estrelas

Always nice

I'm not going to give 5 stars because it was missing a bit of filling but lola always does nice cakes and great flavor.

8 de novembro de 2025
Classificada 4 em 5 estrelas

Tasty

Cupcakes were amazing and customised for the occasion perfectly. All flavour matched well to what was described, overall great experience.

11 de outubro de 2025
Classificada 5 em 5 estrelas

All perfect

Delicious cake, exactly as described and so easy to collect from London Waterloo at 8am!

4 de outubro de 2025
Classificada 1 em 5 estrelas

I purchased a box of brownies

I purchased a box of brownies, it was my birthday I wanted to gift the brownies to my management in SWR, the red velvet brownies were like stones I felt very embarrassed in front of the managers to gift them a stale brownies.

6 de maio de 2025
logótipo da Lola's - Lola's Waterloo

Resposta da Lola's - Lola's Waterloo

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry you have been disappointed on this occasion.

I can assure you all of our items, including the brownies, are delivered fresh to our stores every morning.

I will be in touch with you via email shortly to discuss further.

Kind regards,

Classificada 1 em 5 estrelas

I came in to redeem my free birthday…

I came in to redeem my free birthday cake as a founding member, a long-standing benefit that predates the new policy change. Instead of being greeted with a smile on my birthday, I was met with confusion and resistance. Staff tried to turn me away, claiming the offer was now just a free cupcake—clearly unaware of their own membership tiers and terms. I literally had to explain their policy to them. Embarrassing.

Before I mentioned the birthday cake, the staff were all smiles. The moment I mentioned the word “redeem,” their faces dropped like I’d asked for their monthly salary. First of all, it’s not your dad’s shop—there’s no need to be so flustered over honoring a longstanding promotion. It’s a cake, not a diamond.

If a brand wants to keep loyal customers, the bare minimum is knowing your own policies and treating people with respect. Lola’s, do better. This kind of treatment leaves a sour taste—definitely not the birthday experience anyone deserves.

3 de abril de 2025
Opinião espontânea
logótipo da Lola's - Lola's Waterloo

Resposta da Lola's - Lola's Waterloo

Hello,

Thank you for for taking the time to leave us your feedback.

I am sorry to hear about your experience at our Waterloo store.

This does not sound up to our usual standards of customer service and I can assure you that I will be passing your feedback across to the relevant teams to be reviewed.

If you do wish to discuss this further, please email us on hello@lolascupcakes.com

Best wishes,

Chloe

Classificada 1 em 5 estrelas

Sadly cake I received collapsed and…

Sadly cake I received collapsed and didn’t have enough time to replace it.

23 de março de 2025
logótipo da Lola's - Lola's Waterloo

Resposta da Lola's - Lola's Waterloo

Hello Sharon,

Thank you for taking the time to leave this review.

I am very sorry to hear about this situation, I can see that my colleague has sent you an email to offer compensation. Please just reply in this chain and we can resolve this for you.

Kind regards,
Chris

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais