London Loves Beauty Opiniões 

Placed an order, however I never received the items! When I contacted their so called customer service by chat an email .There isn't a phone number listed on their website. Their response I received was it has been arrived. Well nice, its not even showing its in transit! Please indicate how this makes sense ?
I then, requested an POD no response this has been 3 weeks ago. I placed the order with my Credit Card without reading these reviews. So unfortunately I doubt these clowns will deliver. Terrible company ! Avoid

I got my parcel after a good while, although I expected that coming from the states. My review is for their customer service. I've sent an email 3 times and no reply. Left messages on IG and still nothing. Why should I buy from a company that doesn't give two cents about their customers?

Don't go through the pain of dealing with this business.
ISSUE 1: My product arrived OPENED and UNSEALED, it had smeared through the package & had what looked like lots of short black hairs stuck on it.
ISSUE 2: Appreciate the delivery process takes longer due to bringing products in from the US, however this is not explicit on the website. My delivery took +2 weeks & when I questioned this, it was stated that this is a normal turnaround time yet on their website they said ''During times of high demand, order processing may take longer than our usual 5-7 business days.'' which makes you think it could come sooner.

Awful experience. I purchased a Grogu Pocketbac holder on the date they went up on the website. My money was taken and I was provided with an order number. I waited over a week for my dispatch email but nothing was sent. I decided to get in touch with the company and asked for an update on my order. I was emailed back and told the items were on their way from the USA and I should receive a dispatch email soon. I was then emailed again shortly after on the same day to say that actually they’re out of stock and I’ll be refunded. This was very upsetting as I ordered mine in good time and if they were out of stock by the time I put in my order then they should have contacted me first, but instead they were happy to take my money and provide false information about the product being in stock at the time of purchase. Absolutely disgusting way to treat a customer. Won’t be buying anything from them again.

My order was placed in November 2025, it’s not January 2026 and my emails have been ignored, no tracking details and no order

Present ordered for a loved one to the value of £100 on the 18th November and there hasn't been any correspondence from London Loves Beauty since. Multiple requests to the customer care email address have been made without response. I have read the Terms and Conditions and understand the company waver any liability for failure to source requested items. However, I would like to request a proof of sourcing request to approved stockist from London Loves Beauty. Please dont use this company and if you do purchase with a protected method such as PayPal. Unfortunately I did not.

Made an order for a present on 18th Nov. I haven't received anything and have email their customer services several times with no response. I'm leaving this review to hopefully warn people not to make the same mistake I have. Please don't order from London Loves Beauty.

I placed an order on 23/11. No correspondence after the initial purchase email. No updates. Then I checked out the reviews. Not a great company. Luckily I paid through PayPal so I raised a dispute and the next day I was issued a refund

Just received my order after receiving the wrong order at first.
I am so happy with the earings I received they are beautiful.
I also received a free pair of earings as a gift for the mistake they had made.
Highly recommend this small business 👌

I’m shocked by the way London Loves Beauty handled my issue. A product became faulty within a 30 day period, and instead of helping, customer service pushed me to return a leaking cosmetic item via DPD—something the courier doesn’t even allow. As well as being told I would incur a £10 charge if I wasn't in for the courier collection.

I was blamed for damage that wasn’t mine, and asked to take on unsafe and unreasonable steps.
Only when I advocated for my consumer rights multiple times was the case escalated to the CEO, who finally approved a refund and confirmed I did not need to return the product. The final outcome was fine, even though they still (wrongly) "maintain that the item was likely compromised through handling".

Under no circumstances should I have been put through this. Companies know Consumer Rights and must abide by them in the first instance.

A very disappointing experience.

LLB is one of the most unethical companies I've ever dealt with on-line. I ordered an item that they never delivered, and when I requested a refund, they claimed that because I hadn't done so within 30 days, I forfeited the refund !!
How wonderful to sell items online, get paid in full, and then never deliver them! Sorry - but isn't that theft and fraud?
What a dishonest, unethical company.

I had ordered a product that you can only get from America and paid £6.95 express delivery for it. I first contacted the company by an online chat feature exactly a week after i placed the order, they said that they would review my order and get back to me but still hasn’t. As i had gotten no reply, i then emailed them 9 days after purchasing the product, @clientsupport which is the correct updated email for them (as confirmed by a reply to another customer review). They sent an automated reply, detailing that they would get back to me within 48 hours unless there is a busy period. The automated reply detailed that it may take 5-7 working days for an order to arrive during busy periods but i have now been waiting 11 days and had paid for express delivery. The tracking information for the product showed that it was shipped two days after my purchase but had not updated since so i wanted help to try and track it. I contacted Fedex and they replied, asking me to contact the company to get them to reach out to a Fedex support email. I had little faith that the company would reply to my initial email, let alone one advised by Fedex so i asked for a refund through PayPal. Also, the company orders stock in from America if they do not have it and i can appreciate that it can take a while but i do feel like that should have been made more clear before my purchase and before choosing express delivery.

IF you purchase from this company, i would advise you to use PayPal if possible, so that you can get refunded if necessary. Better still, do not use this company at all.

i ordered for a josie maran body cream; they sent me a body scrub, and it was opened. it was 4 weeks and and the wrong product and it was already opened and looked like it was used by someone else

I’m really sad to see such bad reviews. My first time (not the last!) using them was an excellent experience. They were the only UK company to have an American product I was looking for. I placed the order and decided to change the colour and got a reply straight away reassuring me that my second choice would be delivered. Upon arrival there was an item missing, however this was so easily rectified with a full apology and free goodies with free next day delivery to boot!….. Sometimes things can go wrong but it’s the customer service and the way things are handled that make all the difference! Amber whom dealt with all my inquiries was excellent! Her customer service alone will be a reason I’ll be coming back to their website my future orders and the fact that they have stock of very hard to find items!!

Hi I received my order without a seal on the top of the product also no box I wasn’t happy using something that someone else had used so I contacted them they basically said I was rude and they did nothing about my query the item was put in the bin bare in mind it cost £100

Absolutely diabolical. Placed an order on the 30th of September and still haven’t received a confirmation email, let alone a dispatch email. Contacted them on Instagram over a week ago and was completely ignored. I’ve sent them an email which has also been ignored. I ordered from this company about two years ago and the service was great. Don’t know what’s happened to them since then but they really need to sort it out. Terrible service. I’m extremely disappointed and will not be ordering from here again.

Bought the bath and bodyworks foam soap ,3 for£30 ,great service delivery excellent ,i was informed all the way ,would definately buy from here again not a bad word to say about this company

Awful! Avoid at all costs!

Firstly they don’t actually have stock or anything and take ages sourcing it in the states and sending it on. You’ll be waiting at least two weeks for your order.

Secondly, they have a completely bogus returns policy. I had an allergic reaction to the products I purchased from them (Innbeauty Project) yet I am unable to return the items for a refund, despite being protected under the Consumer Rights Act.

The office address is Mayfair is a virtual ‘address for rent’ situation so they’re not even actually based there at all. It’s all a complete sham!

The main reason I chose to buy a product from this site even though it was twice the price on most other sites was because of the fast shipping. Not only did I pay double for the product I also paid for fast shipping. Apparently they have a caveat that fast shipping is only available once the product is in stock. My product arrive late and cost me nearly double plus a hefty delivery cost.
I will not be ordering from this website again.
The customer service would do well to be a little more clear regarding their shipping.