London Perfume Factory Opiniões 

Resposta da London Perfume Factory

19/05/2023

Good morning Rocky, 

Thank you kindly for contacting us regarding this issue. We would of hoped that you would of contacted us first via email, in order to look into the matter, as this is the first we are hearing about it.

Your order was received on Tuesday 9th May 2023 and was shipped on Friday 12th May. 
We have looked into the matter using your tracking and can see that Royal Mails system are not showing any information apart from the day we have shipped. We sincerely apologise for the delay in you receiving your package. 

We understand your frustration and sincerely apologise. We try our best to get customer packages sent out as soon as possible. However, the issue is with Royal Mail not delivering on time. 

It's really frustrating for both you the customer and ourselves as a small business, as it reflects badly on our reputation, even though its not our fault.

We now would have to follow Royal Mails policy, which states that both you the customer and ourselves, will have to wait for 10 working days before putting in a complaint. After 10 working days if you the customer has not receive your order, then we, as a company, can put in a complaint. 

Unfortunately we would not be able to send another parcel out or offer a refund until Royal Mail confirms what has happened to the first order we sent. 

Once again we do apologise and hope that you receive your package as soon as possible. 

We appreciate your business and do apologise for the inconvenience that this situation has caused. You are a valued customer and we are committed to providing you with the best service possible.


Kindest regards, 

Gyorgy  Salazar
Managing Director 

Resposta da London Perfume Factory

19/12/2025

Thank you for your honest feedback, and we’re sorry to hear that this order didn’t meet the standard you’ve experienced with us before. That’s certainly not the experience we want any customer to have, especially when you’ve previously been happy with the quality and longevity of our fragrances.

Scent perception can sometimes vary, but we take comments like this very seriously. We do offer a 100% money-back guarantee if the fragrance is returned with at least 90% of the bottle remaining, and we’d really like the opportunity to look into this for you or help with a return or replacement.

Please feel free to contact us directly with your order number, and we’ll be more than happy to assist and make things right.

Resposta da London Perfume Factory

7/05/2023

Dear Azeez,

We appreciate you bringing this to our attention, but hoped that you would of contacted us firstly through email, in order for us to look into the matter.

We received your order on Friday 28th April 2023, which was packaged and shipped on Tuesday May 2023. We also emailed you with your tracking number.

We have looked into the matter using your tracking number and can see that on Wednesday 3rd May @2:10, a delivery was attempted at your address, which was unsuccessful. Again on Thursday 4th May @12:28, another delivery was attempted, which was again unsuccessful.

On Saturday 6th May @11:05 another delivery was attempted, which was successful. We have proof from our records that the package was picked up and signed for by yourself. Therefore, it is really puzzling as to why you would leave this review.


Kindest regards

Gyorgy N Szaller
Managing Director

Resposta da London Perfume Factory

7/05/2023

Good morning Lukasz,

Thank you kindly for contacting us in regards to this issue.

We sincerely apologise for the leakage of the bottle we have emailed you with a proposed way of rectifying this situation.

We appreciate your business and do apologise once more for the inconvenience that this situation has caused. You are a valued customer and we are committed to providing you with the best service possible.

Please feel free to contact us via email with any further questions or concerns regarding this matter.


Kindest regards,

Gyorgy N Szaller
Managing Director

Resposta da London Perfume Factory

Publicada a 19/12/2025

Thank you for your review, Bianca. We’re sorry for the frustration this situation caused.

Following your review, we investigated the matter in detail and offered to resend the order and issue a full refund, which was agreed and processed. Unfortunately, Royal Mail later confirmed the original parcel was marked as delivered with GPS location and a signature, meaning there were limitations on what could be done from their side.

We’re pleased that the matter was ultimately resolved directly with you, and we appreciate your communication throughout. Should you wish to update your review to reflect the full outcome, we’d of course welcome that, but either way we thank you for your understanding.

Resposta da London Perfume Factory

8/02/2023

Dear Taylor,

We appreciate you bringing this to our attention. Whilst we are fully confident in our products we do respect our customers opinions. Our aim is to find the perfect scent for all our customers and we are more than happy to assist you to do so.

We would like to encourage you to send both of the fragrances you are unhappy with back to us, and to select a couple of other fragrances that you are familiar with to have a fair comparison.

We will cover all the cost of postage even if we have to repeat this procedure a number of times, until you find your perfect scent!

Please reach out to us on orders@londonperfumefactory.co.uk

Kindest regards

Gyorgy N Szaller
Managing Director