London Stone Opiniões 

Resposta da London Stone

12/06/2026

Hi,

Thank you for your fantastic review. We’re delighted to hear that you were pleased with both the quality of our paving and the level of service you received. Providing prompt responses and high-quality products is something we take great pride in, so it’s wonderful to know we met your expectations.

We truly appreciate your feedback and look forward to assisting you again in the future.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

12/06/2026

Hi Dave,

Thank you for your excellent review. We’re delighted to hear that your delivery arrived on time and that our driver was able to assist with unloading and positioning the paving in the ideal location. We take great pride in providing a reliable and helpful service, so it’s wonderful to know that our driver’s cheerful and professional approach made a positive difference to your experience.

We appreciate your feedback and look forward to serving you again in the future.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

9/06/2026

Hi Josephine

Thank you for your feedback and 5-star review.

We’re delighted to hear how happy you are with the service you have received from us and also the product you have purchased, we do pride ourselves with our high level of customer service.

Thank you again for choosing us, our products and taking the time to leave us such a lovely review.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

12/06/2026

Hi Zamir

Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the quality of the finished bullnose steps. However, we are genuinely sorry that the service you received throughout the project did not meet your expectations.

This was a bespoke order that involved multiple site visits, templating, design discussions and revisions before manufacture could begin. Whilst this inevitably made the process more involved than a standard order, we fully accept that this does not excuse the frustration caused by delays and the level of communication you experienced.

Having reviewed the project internally, we recognise that there were occasions where we could have communicated more proactively and responded more quickly to your requests for updates. We also acknowledge that the final delivery timeframe exceeded the lead time originally discussed, which understandably impacted your confidence in us and your project planning.

We appreciate that reliable communication and meeting agreed timescales are critical, particularly for customers managing construction projects, and we regret that we fell short on this occasion.

Your feedback has been reviewed by the management team and has highlighted areas where we can improve both our internal processes and customer communication for bespoke orders moving forward.

Whilst we are disappointed that this experience has left you feeling unable to work with us again, we appreciate your honest feedback and thank you for recognising the quality of the finished product.

Kind regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

9/06/2026

Hi Stacy

Thank you for your feedback and 5-star review.

Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

5/06/2026

Hi Robert

Thank you for your feedback and 5-star review.

Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

Actualizada a 2/06/2026

Good afternoon Dhan,

Thank you taking the time to leave us your review and for the order you placed with us.

Our returns policy has been the same for numerous years now and is stated in full on our website under the Returns and Refunds FAQ’s – Customers can return surplus goods within 30 days from delivery and as long as they are returned in the same manner they were delivered, be that in the original cardboard wrapping for porcelain paving, the equal mix of 4 sizes for our project pack goods and also in re-sellable condition without any damage, stains or cuts as we would then look to sell those returned goods again.

The charges for restocking have always been the case for any orders placed under a Trade account as it requires time for the goods to be checked over once they have been returned to make sure these can be sold again and the time this takes to be done is a cost to our business. The collection charge is there as it is a cost for us to run our fleet of lorries and this cost is treated like our delivery charge as it is to cover the running costs as I have mentioned.

In relation to the collection of empty pallets, this has always been the responsibility of the customer to dispose of, We are not a registered waste carrier. We are continually looking at ways to improve our carbon footprint, it would go against this if we were to go around and collect all the empty pallets from previous orders again due to the running of our fleet of vehicles, this would have a detrimental effect.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

2/06/2026

Hi Carlene

Thank you for your feedback and 5-star review and such a nice thing to read at the start of the day.

We’re delighted to hear how happy you are with the service you have received from us, we do pride ourselves with our high level of customer service.

Thank you again for choosing us, our products and taking the time to leave us such a lovely review.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

1/06/2026

Hi Lee

Thank you for your feedback and 5-star review, what a lovely way to start the week.

We are very happy to hear about the service you have received from Birmingham Showroom and in particular Michael - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

Actualizada a 29/05/2026

Hi Sara,

Thank you for taking the time to leave us your feedback and for placing your order with us.

Our apologies for the materials you have received arrived with damages, if we had been informed of this we would have investigated into the issue and offered replacements.

Would you be able to provided us some details such as your order number so we can identify the clay pavers you purchased and so we can look into this further.

We look forward to your reply.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

18/05/2026

Hi Jason

Thank you for your feedback and 5-star review.

It is always great to hear this from our customers and to hear how much they love the choice of products they have made, it is always deeply appreciated hearing back from our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

14/05/2026

Hi Trusha

Thank you for your feedback and 5-star review.

We are very happy to hear about the service you have received Milton Keynes Showroom and in particular Mel - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

12/05/2026

Hi Dean,

Thank you for your feedback and 5-star review.

My apologies that you received these damages but i am glad to hear that these were replaced in a speedy manner by the member of our team that you raised this with.

Thank you again for choosing London Stone and our products.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

11/05/2026

Good morning Charlotte,

Thank you for taking the time to leave us a review and for your orders with us.

I am aware of the issues surrounding your top-up order, as this was escalated to me following your discussions with the Bristol Showroom.

Firstly, I appreciate the frustration caused by the delivery delay due to an issue with our third-party hauler. As a gesture of goodwill, your delivery charge was refunded, and the matter was raised internally with both our Transport Department and the hauler involved.

Following delivery, damages were reported to some of the slabs. In line with our usual process, the showroom requested a count of the affected slabs so we could arrange suitable replacements and ensure your project could be completed satisfactorily. However, due to your project timescales, you advised that you were unable to wait for replacements and instead requested a full refund.

A 50% refund was offered as a resolution, but this was declined. We also requested further photographic evidence of the damage, but unfortunately insufficient evidence was provided to support a full refund while the majority of the goods remained in use.

To resolve the matter, we offered to collect the full order and issue a full refund. Due to the earlier delivery issues, this collection was personally arranged through a member of our business development team. Upon arrival, only a small number of slabs remained for collection, as the majority had already been laid and installed. A refund was therefore processed for the 8 slabs that were returned.

While we regret the issues experienced with the order, I believe we acted professionally throughout and made every effort to reach a fair resolution. Following the collection and refund for the returned slabs, we were disappointed to learn that a chargeback claim had also been pursued through your credit card provider, despite the majority of the materials having been retained and installed.

We pride ourselves on our customer service and always aim to resolve issues fairly and efficiently for our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

8/05/2026

Hi Colin,

Thank you for your feedback and 5-star review.

We’re delighted to hear the delivery of your order was delivered without any delay.

Thank you again for choosing London Stone and our products.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

6/05/2026

Hi Pete

Thank you for your feedback and 5-star review.

It is our aim to always give the best possible advice and help to any customers when they are looking for our help on their projects and we are very glad to hear of the service you were given by Jennie.

I will pass on your kind words to Jennie.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

6/05/2026

Hi Nick

Thank you for your feedback and 5-star review.

We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

5/05/2026

Good morning Tom,

Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.

Please accept our apologies for the condition of how some slabs arrived with you. I did check our system to see if this was raised to us at the time but i couldn't see that this was brought to our attention.

We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers, if we were aware of this then we could have advised on the best method to clean the paving or organized an exchange but i appreciate you were probably working to a tight time frame.

Thank you again for you feedback and your purchase from us.

Resposta da London Stone

Actualizada a 1/05/2026

Good morning Laurence,

Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.

Please accept my apologies for the way the delivery was made and the response your clients got from our drive, this will be looked into further with the Transport Team to see what had happened and they will speak to all our drivers to ensure that they do everything possible moving forward for our customers.

We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers.

Thank you again for you feedback and your purchase from us.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Resposta da London Stone

29/04/2026

Hi Jamie

Thank you for your feedback and 5-star review.

It is always great to hear and very much appreciated when we receive great feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.

I will pass on your thanks and kind words to Dave.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk