Longforte Opiniões 324

Resposta da Longforte

2/03/2026

Thank you for your wonderful feedback - we really appreciate your continued support.

It’s great to hear that our quick and efficient service, product quality, and advice have all met your expectations. We always aim to support our customers not just with great products, but with helpful guidance whenever it’s needed.

We look forward to working with you again soon.

- The Longforte Team

Resposta da Longforte

2/03/2026

Thank you so much for your kind words - we really appreciate you taking the time to share your experience.

We’re delighted to hear that you’re happy with the delivery speed, product quality, and the service you’ve received from our team. Being your go-to supplier is exactly what we strive for, so your feedback means a great deal to us.

We look forward to supporting your business again soon.

- The Longforte Team

Resposta da Longforte

2/03/2026

Thank you for the lovely review — we really appreciate your support.

We’re glad you’ve had a positive experience with us and look forward to serving you again soon.

Resposta da Longforte

15/01/2026

Hi Darren,

Thank you for taking the time to leave this review — and especially for being a customer with us for over six years. We genuinely value your business, which is why it’s disappointing to hear that this order hasn’t met your expectations.

I’d just like to clarify what happened with this particular order. It was placed at 7pm on Thursday 8 January and shipped on Wednesday 14 January by Royal Mail Economy (2–4 working days). That service is a lower-priority, non-guaranteed service and is processed after Express and courier orders, which is why it can take longer during busy periods.

This isn’t about putting anyone “to the back of the line” — it’s simply how different courier services are handled to ensure customers who have paid for faster delivery receive what they’ve paid for.

That said, we completely understand the frustration when you’re waiting for stock, and we’re sorry this order felt slower than what you’re used to. If you ever need something by a specific date, our Express DHL option is a next-day delivery option which is always prioritised and is much more reliable for time-critical jobs.

If you’d like to discuss this order or anything else, please feel free to contact us directly — we’d much rather speak with you and make things right.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Dear Elaine,

We’re sorry to see this review and would like to clarify the situation for anyone reading.

After this order was delivered, the customer contacted us to raise concerns about the products. As with any quality-related query, we replied just over an hour after we received her first email, where we politely asked for photos so we could assess the issue and resolve it properly. Unfortunately, we did not receive any images or further information from the customer, which meant we were unable to investigate or offer a replacement or refund. Instead we have just received this 1 star review from them.

Regarding the returns policy, the reference to a 20% restocking fee relates to a standard commercial clause that applies only if returned items are not received in original, resellable condition or in their original packaging. This is clearly set out in our terms and is designed to protect against loss where goods cannot be resold. In practice, it is rarely applied when items are returned correctly.

We take product quality and customer satisfaction very seriously and always work with customers to resolve issues when they engage with us. We remain happy to help if the customer would like to provide the information we originally requested.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Dear Terry,

We’re sorry to hear you feel this way. For clarity, this is what happened.

Your order was originally placed on our Economy service. After you contacted us to say it was urgent, we upgraded the delivery to a courier service at no extra cost as a goodwill gesture - and you confirmed in your email that you were happy with this.

Unfortunately, the parcel was damaged in transit. As you noted to us, the outside of the box was visibly damaged on arrival, which can occasionally happen with any carrier despite careful packing.

As soon as you reported the issue, we arranged replacements. These were processed as quickly as possible, however during peak periods we do have to dispatch paid Express orders first to remain fair to customers who have paid for priority fulfilment.

We always take transit damage seriously and we do replace affected items - and that’s exactly what we’ve done here. If you need any further assistance, please contact us directly and we’ll be happy to help.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Dear Mrs Phillips,

Thank you - we really appreciate you sharing this.

Keeping prices competitive while maintaining quality and fast dispatch is something we put a lot of focus on, so it’s great to hear that reflected in your experience.

Thanks again for your support, and we look forward to serving you again soon.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Hi Jan,

Thank you for taking the time to leave such a lovely review.

It’s especially great to hear this from someone who has only just started using us - first impressions really matter, and we’re pleased we’ve been able to get things right for you from the start.

We really appreciate your support and look forward to working with you as you continue to grow your business.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Hi Tracey,

Thank you so much for the kind words - it really means a lot to our whole team.

We work incredibly hard to keep everything running smoothly, from keeping stock available to getting orders packed and out the door as quickly as possible, so it’s great to hear that came through for you.

We’re really glad you’re enjoying both the products and the experience on the website, and we truly appreciate your continued support. We look forward to helping with your next order.

Kind regards,
Sebastian
Longforte

Resposta da Longforte

13/01/2026

Hi Richard,

Thanks for your review and we’re sorry to hear you feel this way and we’d like to clarify the situation for anyone reading this.

Your original order was dispatched correctly and delivered on time. After delivery, you contacted us to say that the item received was not what you expected. We immediately investigated this internally and we arranged the return and collection of the incorrect item at our cost and a resend was requested.

At the time of your request, our warehouse was processing a very high volume of orders following the Christmas and New Year period, including a large number of express shipments. As explained to you, we were not able to move a non-express replacement ahead of customers who had paid for priority services, but we did schedule it for dispatch as quickly as possible within our standard fulfilment flow.

We fully understand that you were working to a deadline, which is why we offered you the option to cancel for a full refund if the replacement timing did not meet your needs. That option remained available.

We take responsibility for resolving issues when they arise, but we also have to operate fairly and consistently for all customers, particularly those who have paid for express delivery.

If you would still like us to assist, our team is always happy to help - please contact us directly and we will review this with you again.

Resposta da Longforte

10/12/2025

Hi Lynne,
Thank you for your review and we're so happy that you had a good experience! We look forward to seeing you again and please let us know if you ever need anything else! :)
The Longforte Team

Resposta da Longforte

10/12/2025

Hi Stephen,

Thank you for your review - it's greatly appreciated! Our steins are quite popular and we're so glad to hear you had a good experience printing on them.

Kind regards,
The Longforte Team

Resposta da Longforte

10/12/2025

Hi Vanessa
Thanks for your review and we're happy that you had a good experience shopping on our site. We're looking forward to servicing you again soon!
Kind regards,
The Longforte Team

Resposta da Longforte

10/12/2025

Hi George
Thanks for your email. That's so great to hear! The warehouse team are working flat out during Christmas and whilst a lot of couriers are having issues it's always nice to hear when orders arrive fast! Look forward to working with you again soon.
Kind regards,
The Longforte Team

Resposta da Longforte

10/11/2025

This review is entirely false. We do not ship to the USA, and the reviewer has not responded to repeated requests from both ourselves and Trustpilot to provide any proof of purchase — no name, email address, or order number has ever been given.

This is the second anonymous and unverified review of this nature in a short period, and we believe it to be a malicious attempt to damage our reputation.

We’ve been in business for over 13 years, proudly serving thousands of customers across the UK and Europe, and are the official UK distributor for several of the world’s most recognised sublimation brands. We also supply some of the UK’s largest printing companies, which speaks for the trust and reliability we’ve built over the years.

We take false claims seriously and have reported this matter to Trustpilot for further review.