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3,2
9 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have been using their service for a long time without any issues. Unfortunately, over the last few months, things have gone downhill rapidly. It has now gotten to the point where they are completely stopping shipment on orders. They do not respond to messages and they refuse to issue refunds. Save your time and money—better use other agents.
I've ordered a shoes over a 1 month now...they cancelled my order and they haven't gave me refund and their customer support doesn't answer my email. Stay away from them .🚨🚫
I really like this company, ordered some time ago and it arrived fast
As a third party shopping app, the website is so easy to use. I was able to get items from a trustworthy brand, and Loongbuy shared each step of the process with me. The shipping cost is not outrageous compared to competitors - so its definitely worth it. Great app & Great service!!
The items are not of good quality. Pathetically low and cheap quality, and I paid over £50 for delivery,for a small parcel, a complete rip off. Never again.
Resposta da Loongbuy
We’re sorry for the unpleasant experience. We are an agency and only purchase according to the links you provide. We recommend that you review the QC photos and confirm there are no quality issues before submitting the package. By the way, we have a large number of coupons available online that you can use at checkout. We hope you can understand us. Thank you.
Hallo, ich habe vor einen Monat was bestellt , ich wollte eine Ware umtauschen gegen gebühr wie bei cnfans 5 Yuan . Bei loongbuy geht es nicht 😡😡 habe den Versand bezahlt und seit dem passiert gar nichts , ich habe 2 US Dollar zuviel bezahlt daher muss die Differenz abgezogen werden. Im System steht unbezahlt , der Versand ist sehr teuer auf diesen Seiten . Der Verkäufer antwortet nicht . Kann loongbuy nicht empfehlen
Resposta da Loongbuy
I’m sorry, and I hope you can communicate with our customer service when you encounter any problems. We fully support the rights of all our customers, and we also have many coupons available for you to use, which you can find in your personal account on our website. Since we are not the seller, if you cannot reach the seller, you can ask our customer service to help communicate on your behalf.
Based on what ive seen so far this site definitely sells fake items. Whether its on accident (they didn't know it was fake), or on purpose, still id be careful on there, and if you buy anything from it you should expect it to be fake
Resposta da Loongbuy
Thank you for sharing your thoughts. We completely understand your concern — there are indeed many different types of platforms in this space, and it’s easy to get confused about how each one works.
To clarify, LOONGBUY is not a retailer or a seller, but an agent platform that helps customers purchase items directly from Chinese online stores (such as Taobao or Weidian). We do not produce or sell any products ourselves.
Every order placed through LOONGBUY goes through a strict quality-check (QC) process at our warehouse before shipment. Our team verifies item details, takes photos, and ensures customers receive exactly what they ordered.
We strongly oppose counterfeit goods and take all reports seriously. If any user ever has doubts about an order, our support team will investigate immediately and assist with resolution.
LOONGBUY’s goal is simple — to make cross-border shopping from China transparent, safe, and worry-free for everyone.
Thank you again for your feedback. It helps us continue improving and clarifying our mission to new users.
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