Ho acquistato una chiave per contenuti di gioco di Flight Simulator 2024, il prezzo è molto conveniente rispetto agli altri siti di comparazione. L'acquisto è stato semplice anche se il sistema di sic... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Привет всем, я был очень удивлен, когда нашел сайт Lotkeys.com, потому что здесь вы можете купить нужные вам игры (например, Pubg mobile) с дешевым сервисом UC и добавить в корзину столько товаров, ск... Ver mais
A empresa respondeu
Купил 1050 g coin в пабг я понимаю логично в сайта должна быть автовыдача ее тупо нету сколько ждать не пойми что ждать хрен пойми ничего не обясняют жди сколько захочиш получиш не пойми когда заплати... Ver mais
A empresa respondeu
Sitenizden ilk kez alışveriş yaptım. Açıkcası ilk başta biraz tereddütlüydüm. Fakat gerek satış öncesi gerek satış sonrası hizmetinizden çok memnun kaldım. Gerçekten gönül rahatlığıyla alışveriş yapab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lotkeys.com is an online store that reliably sells digital game keys, in-game currency top-ups, and gift cards. With our wide range of products and commitment to customer satisfaction, we aim to provide the best experience in the gaming world. We are always focused on meeting the needs of gamers by offering fast delivery and quality customer service.
Informações de contacto
6 Fern Road, Business Park, Dublin 18, Dublin, Irlanda
- support@lotkeys.com
- lotkeys.com
4,1
Bom
163 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Прекрасний сервіс
Прекрасний сервіс. Все швидко та відповідно заявці. Єдине що верефікація прискіплива.
6 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Вітаємо, 寂侘,
Щиро дякуємо за ваш відгук і високу оцінку. Нам дуже приємно чути, що сервіс був швидким і відповідав вашим очікуванням.
Ми також розуміємо, що процес верифікації може здаватися суворим. Однак ці KYC-перевірки є важливою частиною нашої системи безпеки. Вони допомагають захистити як наших клієнтів, так і платформу від шахрайства, несанкціонованих платежів та зловживань.
Ми постійно працюємо над тим, щоб зробити цей процес максимально зрозумілим і зручним, зберігаючи при цьому високий рівень безпеки.
Якщо вам знадобиться допомога в майбутньому, наша служба підтримки завжди рада допомогти.
Дякуємо, що обрали Lotkeys.
Команда підтримки Lotkeys
Ho acquistato una chiave per contenuti…
Ho acquistato una chiave per contenuti di gioco di Flight Simulator 2024, il prezzo è molto conveniente rispetto agli altri siti di comparazione. L'acquisto è stato semplice anche se il sistema di sicurezza per la carta di credito è un po' farraginoso. L'acquisto con PayPal sicuramente facilita le cose cosa però, si pagano più tasse. Se la procedura di riconoscimento della carta di credito fosse spiegata un pochino meglio sarebbe tutto ok. Raccomando il sito l'assistenza è veramente ottima.
27 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Ciao Leo Gi,
Grazie mille per la tua recensione a 5 stelle e per il tuo feedback dettagliato.
Siamo felici di sapere che hai trovato i nostri prezzi competitivi e che l’esperienza di acquisto è stata semplice e soddisfacente.
Apprezziamo molto anche il tuo commento sul processo di sicurezza della carta di credito. Queste verifiche fanno parte delle nostre misure per garantire transazioni sicure e proteggere i nostri clienti, ma prendiamo seriamente il tuo suggerimento e lavoreremo per rendere le istruzioni ancora più chiare.
Siamo inoltre lieti che il nostro supporto ti abbia lasciato un’ottima impressione.
Se avrai bisogno di assistenza in futuro, il nostro team sarà sempre a tua disposizione.
Grazie ancora per aver scelto Lotkeys.
Team Supporto Lotkeys
I made a purchase on this website and…
I made a purchase on this website and the experience has been extremely frustrating due to a completely unnecessary and poorly designed verification process.
First of all, the most absurd part is that the card verification is requested after the payment has already been approved and processed. This means I was charged first, and only then they decided to create an additional barrier to access a product I already paid for. This makes absolutely no sense, if verification is required, it should happen before charging the customer, not after. This approach is misleading, wastes time, and puts the customer in a vulnerable position.
Secondly, the verification method itself is outdated and unrealistic. They ask for screenshots or photos of sensitive information, while modern banking apps intentionally block screenshots for security reasons. These apps already have built-in authentication systems, and I fully authorized the transaction directly within my banking app, that should be more than enough. Requiring a manual “write on paper and take a photo” process in 2026 is not only redundant, but also extremely frustrating and out of touch with current security standards.
As a result, I paid for a product and now I’m being blocked from receiving it due a verification process that is both unnecessary and impractical.
I expect the immediate delivery of my order #56059.
18 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Jaime Jr,
The KYC (Know Your Customer) process is a standard verification procedure implemented for financial security and fraud prevention. On our website, this process is clearly indicated before the payment stage, and users are informed about KYC requirements prior to completing their purchase. Additionally, a KYC policy is already published and available on our website.
The main reason KYC is required for digital products is that these products are delivered instantly and are non-refundable once delivered. Products such as gift cards, game codes, and top-ups cannot be reversed after delivery. This significantly increases the risk of stolen card usage, unauthorized transactions, and chargebacks. KYC verification is therefore necessary to minimize these risks and to protect both the seller and the cardholder. Furthermore, payment providers and international regulations require identity verification for certain transactions.
We have reviewed your current support request. Although our support team requested the necessary documents from you, no response was received, and you instead requested a refund.
In line with your request, your refund process has been initiated. The refund should be reflected in your account within 1 to 14 business days. If it does not appear within this timeframe, please contact your bank.
Thank you for your understanding.
Best regards,
Lotkeys Support Team
I’ve bought Lunites this time 😊…
I’ve bought Lunites this time 😊 Everything went as expected - fast and reliable service!
9 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Customer,
Thank you very much for your 5-star review and for choosing Lotkeys for your Lunites purchase We’re glad to hear that everything went smoothly and that you experienced the fast and reliable service we aim to provide.
Our team works hard to ensure a secure and seamless experience for every customer. If you ever need assistance in the future, our support team will always be happy to help.
Thank you for choosing Lotkeys.
Lotkeys Support Team
buying G-Coin for PUBG
I tried buying G-Coin for PUBG from this website. After placing the order and completing the payment, I was asked to verify the payment method again to confirm that I was the one who made the payment, which was quite time-consuming. After finishing the verification, I still had to wait. When I asked how long it would take, the support team told me they were still in the supply process and that it could take up to 24 hours. In my opinion, this process is not very convenient. If the product is not available, it would be better to clearly mark it as “out of stock” instead of making customers wait. There are many other top-up options available, not just this website
13 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello BHAKT,
Thank you for sharing your feedback.
The additional verification process applied in the digital products, gift cards, and top-up sector is a standard procedure used to ensure payment security and prevent unauthorized transactions. In this respect, the verification step you experienced is part of the normal process.
However, the main reason for the delay in your order was that the stock status of the relevant product was incorrectly shown as available in our system. As a result, the delivery process took longer than expected, whereas under normal circumstances the product should have been displayed as “out of stock.”
We are sorry for the delay and the inconvenience caused. In line with your feedback, we are reviewing our stock display and order management processes to help prevent similar situations from occurring again.
Thank you for your understanding.
Lotkeys Support Team
Dont buy with cards
I hate that card verification thing. Also i cant cancel my order during verification
13 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Berdan Abacı,
We are sorry to hear that you were dissatisfied with the process. After your order was placed, the necessary card verification steps were shared with you, and you had already provided the requested documents. However, shortly afterward, you requested that your order be canceled.
In such cases, since the order had not yet been completed and was still in the review and verification stage, we canceled your order as a gesture of customer satisfaction and initiated the refund process to your payment method. In other words, the process was terminated before the order moved to the active delivery stage.
The card verification procedure is a standard security measure used to protect both the cardholder and our platform against possible unauthorized transactions. Thank you for your understanding.
Kind regards,
Lotkeys Support Team
It was very fast like 2 minutes and I…
It was very fast like 2 minutes and I received in game what I bought for. I’ll buy again from this website
1 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Ven,
Thank you very much for your 5-star review.
We’re delighted to hear that your purchase was delivered in just a couple of minutes and that everything worked perfectly in-game.
At Lotkeys, we aim to provide a fast, seamless, and reliable experience for every customer.
We truly appreciate your trust and look forward to serving you again on your next purchase.
Thank you for choosing Lotkeys.
Lotkeys Support Team
Took payment and then tried to get me…
Took payment and then tried to get me to send my card details over as "verification", without refund or ability to cancel.
8 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Benjamin Summerbell,
Thank you for sharing your feedback.
We would like to clarify that our KYC procedure is clearly stated on the payment page before completing a first purchase. Our KYC policy is also publicly available on our website. As part of this process, we never request full card details or sensitive card information. We only ask for limited documentation to verify that the card used belongs to the customer placing the order. The required documents and verification steps are transparently explained in advance.
At the moment, we are unable to locate any customer record under the name “Benjamin Summerbell” in our system. In order for us to properly review your case, please contact us at support@lotkeys.com
using the email address associated with your order. Once we receive your message, our team will carefully investigate the situation and provide clarification.
Customer security and fraud prevention are very important to us, and our verification procedures are designed to protect both our customers and our business.
We look forward to resolving this matter for you.
Lotkeys Support Team
Première commande
Première commande faite aujourd’hui, j’avais un peu peur car je ne connaissais pas le site avant, mais les étapes de verification sont originales et sécurisantes, le support etait efficace egalement, franchement rien a redire
5 de março de 2026
Opinião espontânea
Resposta da Lotkeys
Bonjour Logan,
Merci beaucoup pour votre avis 5 étoiles et pour votre confiance lors de votre première commande.
Nous comprenons qu’essayer un nouveau site peut parfois créer une hésitation et nous sommes ravis d’apprendre que nos étapes de vérification, pensées pour garantir votre sécurité, ainsi que l’efficacité de notre support vous ont rassuré.
Chez Lotkeys, nous nous engageons à offrir une expérience fiable, sécurisée et transparente à tous nos clients.
Si vous avez besoin d’aide à l’avenir, notre équipe de support reste à votre disposition à tout moment.
Merci encore d’avoir choisi Lotkeys.
L’équipe Support Lotkeys
Купил 1050 g coin в пабг я понимаю…
Купил 1050 g coin в пабг я понимаю логично в сайта должна быть автовыдача ее тупо нету сколько ждать не пойми что ждать хрен пойми ничего не обясняют жди сколько захочиш получиш не пойми когда заплатил 10 доларов и всьо молчание тех подтрежка не отвечаемт
24 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
Hello sashash,
Thank you for your feedback. We understand your concern, and we would like to clarify the situation clearly and professionally.
For first-time customers, certain payment methods require a KYC (identity) verification before the order can be delivered.
This verification step is clearly displayed on the checkout page before you complete the payment, under the notice informing you that verification may be required.
If you check your “My Orders” page, you will see that your order is currently waiting for KYC verification, which is why the automatic delivery has not yet been triggered. No system error is present the order is simply on hold until the required information is provided.
These security measures are in place to protect our customers and our platform from fraud and unauthorized transactions, and they are fully described in our KYC Policy.
To proceed, please complete the KYC verification or contact us so we can assist you further.
support@lotkeys.com
Once verification is completed, your order will be delivered without delay.
Thank you for your understanding,
Lotkeys Support Team
Good customer service fast response
Good customer service fast response
24 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Tratra,
Thank you very much for your 5-star review and your kind words.
We’re delighted to hear that you were satisfied with our customer service and the fast response time.
At Lotkeys, we are committed to providing a quick, reliable, and supportive experience for all our customers.
If you ever need further assistance, our team is always here to help.
Thank you for choosing Lotkeys.
Lotkeys Support Team
It's terrible
It's terrible. I made the purchase and then they asked for my card details, which I sent, but unfortunately they haven't responded. You should verify before I am making a purchase. You take the money first, "NOW FORGET ABOUT YOUR WALLET CODE"
14 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Tanvir Ahammed,
Thank you for sharing your feedback. We understand your frustration, and we would like to clarify the situation clearly.
When placing an order on our website, especially with certain payment methods, your first payments may require a verification process. This information is shown before completing the purchase under the notice:
“Your first payments made using different payment methods may be subject to a verification process. For more information, please visit our KYC Policy page.”
Additionally, our KYC Policy page clearly outlines the verification steps and the documents required. These measures exist to protect both our customers and our platform from fraud, stolen card usage, and unauthorized transactions.
In your case, the process did not continue because we are still awaiting correct and complete verification details.
No wallet code is delivered until the payment is successfully verified this is part of the security protocol you agreed to during checkout.
To review your case and assist you further, please contact us at:
support@lotkeys.com
Our team will be happy to help resolve this for you as quickly as possible.
Thank you for your understanding,
Lotkeys Support Team
เติมเกมเข้าเร็วมากครับ บริการดีครับ
12 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
สวัสดีครับ คุณ Geats Ix,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณประทับใจกับความรวดเร็วในการเติมเกมและการบริการของเรา
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว ใส่ใจ และเชื่อถือได้ แก่ลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเราพร้อมดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
บริการดีค่ะ ได้โค๊ดไว
10 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
สวัสดีครับ คุณ อัญชลี พึ่งพัฒน์,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณประทับใจกับการบริการของเรา และได้รับโค้ดอย่างรวดเร็ว
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว ใส่ใจ และเชื่อถือได้ สำหรับลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเรายินดีดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
บริการดีมากเลยครับ
8 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
สวัสดีครับ คุณ Consumer,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณพอใจกับการบริการของเรา
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว ใส่ใจ และเชื่อถือได้ สำหรับลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเราพร้อมดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
บริการดีมาก ได้รับโค้ดไว
8 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
สวัสดีครับ คุณ Supanat Jantaragantanon,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณประทับใจกับการบริการของเรา และได้รับโค้ดอย่างรวดเร็วตามที่คาดหวัง
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว มีประสิทธิภาพ และเชื่อถือได้ สำหรับลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเรายินดีดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
Resposta da Lotkeys
สวัสดีครับ คุณ Gee grace,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณประทับใจกับการบริการของเรา และได้รับโค้ดอย่างรวดเร็ว
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว ใส่ใจ และเชื่อถือได้ สำหรับลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเรายินดีดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
Resposta da Lotkeys
สวัสดีครับ คุณ areeya upachan,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณประทับใจกับความรวดเร็วในการเติม ความเร็วในการเข้า และการได้รับสินค้าอย่างครบถ้วน
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว แม่นยำ และเชื่อถือได้ สำหรับลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเราพร้อมดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
Refills very quickly.
Easy and quick to refill. The staff provided good advice and excellent service.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Lotkeys
Hello Bongkod,
Thank you very much for your 5-star review and your wonderful feedback.
We’re delighted to hear that your refill was fast, easy, and smooth and that our staff provided helpful advice and excellent service.
At Lotkeys, we are committed to delivering a quick, reliable, and customer-focused experience every time.
If you ever need further assistance, our support team is always here to help.
Thank you for choosing Lotkeys.
Lotkeys Support Team
Resposta da Lotkeys
สวัสดีครับ คุณ Kintoki,
ขอขอบคุณมากสำหรับรีวิว 5 ดาวและคำชื่นชมของคุณครับ
เราดีใจอย่างยิ่งที่คุณพอใจกับความรวดเร็วและการเข้าใช้งานที่ราบรื่นของเรา
Lotkeys มุ่งมั่นที่จะให้บริการที่ รวดเร็ว แม่นยำ และเชื่อถือได้ แก่ลูกค้าทุกท่าน
หากคุณต้องการความช่วยเหลือเพิ่มเติม ทีมงานของเราพร้อมดูแลเสมอครับ
ขอบคุณที่ไว้วางใจใช้บริการ Lotkeys ครับ
ทีมสนับสนุน Lotkeys
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.