Paid £3.99 postage and then another £1.99 to return. So nearly £6 out of pocket to receive and return a lightweight vest top! Wont be ordering from here again. Buyers beware when ordering as charged... Ver mais
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Leia as opiniões dos outros
Unfortunately Evri lost my parcel, Lovall refunded my delivery fee straight away and were unable to track my parcel through Evri and sent out a replacement order with no issues Very friendly and... Ver mais
A empresa respondeu
Mia was really helpful with resolving my issue. I have had Lovall leggings for years. Unfortunately a hole appeared in my new leggings, at the top of my thighs, not even had them for 3 weeks. I sent... Ver mais
A empresa respondeu
I can’t praise this company enough. They go above and beyond my expectations. Mia was the most helpful person I’ve ever dealt with. She did everything possible to ensure a great outcome for me. Polite... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Home of Leggings, Denim and Timeless Basics
Informações de contacto
2-3 Ridings Park, WS117FJ, Cannock, Reino Unido
- customercare@lovall.com
- lovall.com
4,3
Excelente
15 mil opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Great service. My issue was resolved within a day. Thank you for you help it’s appreciated so much.
16 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Me,
Thank you so much for your feedback! We’re really pleased to hear your issue was resolved quickly and that you felt supported throughout. It means a lot to us that you took the time to share this. Thanks again and we really appreciate it.
Many Thanks,
The Lovall Team
Helpful customer service, great quality items
Unfortunately Evri lost my parcel, Lovall refunded my delivery fee straight away and were unable to track my parcel through Evri and sent out a replacement order with no issues
Very friendly and helpful customer service
Great quality items
Very happy
Highly recommend
14 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Emma,
Thank you so much for your kind review! We’re really sorry your parcel was lost and understand how frustrating that can be, but we’re so pleased we were able to get things sorted quickly for you with a replacement. It’s lovely to hear you found our team friendly and helpful, and that you’re happy with the quality of your items too.
We really appreciate your recommendation, thank you again for your support!
Many Thanks,
The Lovall Team
Faulty item quickly rectified
I received a faulty item. Had a prompt response from Mia. She sent me an alternative as my original item was no longer in stock. Not ideal to receive a faulty item but these things happen and can’t fault their helpful response.
15 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Erica,
Thanks so much for your review! We’re really sorry you received a faulty item, but we’re so glad Mia was able to respond quickly and get an alternative sorted for you. We completely understand it’s not ideal, but thank you for your understanding, it means a lot. We’re always here if you need anything else!
Many Thanks,
The Lovall Team
Mia was really helpful
Mia was really helpful with resolving my issue. I have had Lovall leggings for years. Unfortunately a hole appeared in my new leggings, at the top of my thighs, not even had them for 3 weeks. I sent a picture across and she has been great with communication, understanding and sending me a new pair out.
Thank you Mia for all of your help.
15 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Cassey,
Thank you so much for your review and for being a loyal Lovall customer over the years!
We’re really sorry to hear about the issue with your new leggings, but we’re so pleased Mia was able to help and get a replacement sorted quickly for you. She’ll be really happy to hear your kind words. Thanks again for your support, we truly appreciate it!
Many Thanks,
The Lovall Team
Amazing customer service
I’ve been using these leggings for years and love them! Received some new ones last week and unfortunately they were defective but Mia at lovall sorted this asap and I have a new pair on the way. Thanks!
14 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Vicky,
Thanks so much for your lovely review and for sticking with us over the years, we really appreciate it! We’re really sorry to hear your recent pair arrived defective, but we’re so glad Mia was able to get this sorted for you quickly and arrange a replacement. Thanks again for your continued support, it means a lot to us!
Many Thanks,
The Lovall Team
I would like to take a moment to give…
I would like to take a moment to give huge recognition to Charlotte from Lovall for her truly amazing customer service. From start to finish, Charlotte provided an outstanding level of care, professionalism, and genuine kindness that made my entire experience so positive.
Charlotte was incredibly attentive and patient, taking the time to fully understand my situation and ensure that everything was handled properly. She communicated clearly, followed up when needed, and made me feel completely supported throughout the process. It was clear that she genuinely cared about providing the best possible outcome, rather than just doing the bare minimum.
What really stood out was how approachable and reassuring she was. She went above and beyond to make sure I felt listened to and valued as a customer, which is sadly rare these days. Her knowledge, efficiency, and positive attitude turned what could have been a stressful situation into a smooth and pleasant experience.
Thanks to Charlotte, my experience with Lovall has been excellent. She is a real credit to the company and sets a very high standard for customer service. I am extremely grateful for her help and would not hesitate to recommend Lovall based on the level of service she provided.
Thank you again, Charlotte, for being so amazing and delivering such a great customer experience.
5 de janeiro de 2026
Opinião espontânea
Resposta da Lovall
Hi Chloe,
Thanks so much for taking the time to leave such a lovely review!
We’re really happy to hear Charlotte looked after you so well and helped turn things around in a positive way. It means a lot to the whole team to hear you felt supported and valued throughout. Thanks again for your recommendation and for choosing us, we really appreciate it!
Kind Regards,
The Lovall Team
Friendly, prompt service
I ordered a pair of trousers and when arrived they unfortunately had a small rip. I contacted customer services and Charlotte was helpful and sorted a replacement pair promptly. Friendly and efficient service!
1 de dezembro de 2025
Opinião espontânea
Resposta da Lovall
Hi Charlotte,
Thank you for taking the time to share your experience, and we’re really sorry to hear about the issue with your trousers on arrival. We’re so pleased Charlotte was able to help quickly and get a replacement sorted for you promptly. We really appreciate your kind words and thank you again for giving us the opportunity to put things right.
Many Thanks,
The Lovall Team
Excellent customer service
Excellent customer service provided by Mia - speedy response and quick, positive resolution. Thank you!
14 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Bianca,
Thank you for your lovely feedback! We’re so pleased to hear you had a great experience with Mia. She’ll be delighted to know her quick response and support made a difference.
We really appreciate you taking the time to share this, thank you again!
Many Thanks,
The Lovall Team
I can’t praise this company enough
I can’t praise this company enough. They go above and beyond my expectations. Mia was the most helpful person I’ve ever dealt with. She did everything possible to ensure a great outcome for me. Polite, professional, knowledgeable on her product and genuinely caring that I was happy with my purchase. Their leggings may be slightly more expensive than other brands, but oh so worth it. Great product and great people. Thank you Mia x
14 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Beverley,
Thank you so much for your kind words! We’re absolutely delighted to hear about your positive experience. We’re also thrilled that you love the leggings and feel they’re worth it. Your feedback means a lot to us, and we’re so grateful you took the time to share it.
Thank you again for your support!
Many Thanks,
The Lovall Team
Lovely leggings but..
Lovely leggings, the fit is perfect however, they have bobbled and lost some colour of time and I can no longer wear them. I think re purchasing to have this happen is a waste of money as they are expensive to do this
11 de novembro de 2025
Opinião espontânea
Resposta da Lovall
Hi Laura,
Thank you so much for your feedback, we’re really sorry to hear about your experience.
I’m very sorry that your leggings have bobbled and lost colour over time. That’s absolutely not the standard we expect or aim for. We take great pride in the quality and durability of our products, so I completely understand how disappointing this must feel, especially given the investment. This does appear to be a potential manufacturing issue, and we truly apologise for the inconvenience caused. We’d really like to make this right for you, we’ve reached out to you directly to help resolve this in the best way possible.
Thank you again for bringing this to our attention.
Many Thanks,
The Lovall Team
Beware postage and return postage costs
Paid £3.99 postage and then another £1.99 to return. So nearly £6 out of pocket to receive and return a lightweight vest top! Wont be ordering from here again.
Buyers beware when ordering as charged twice basically if have to return something.
At least with other places its either free returns or you get the postage back!
11 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Katie,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this has been, I completely understand why paying for both delivery and return can feel disappointing, especially when the item wasn’t quite right for you. With costs increasing significantly across operations and logistics, we unfortunately had to make the difficult decision to charge for returns. This fee helps cover the return courier, the handling of your return, and in many cases the cleaning and repackaging of items before they can go back into stock. That said, we do offer free returns if you choose store credit or an exchange via a postal drop off or locker, which can be a helpful option if you’re happy to try something else instead. I completely understand your point though, and I’m really sorry this has impacted your experience with us. Your feedback is genuinely important and something we’re always taking on board as we continue to improve.
Many Thanks,
The Lovall Team
Lovall jumper
Thank you Mia for being so understanding and sorting out my problem asap. Was a pleasure.
8 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Katy,
Thank you so much for your kind words. I’m so pleased to hear that Mia was able to help and get everything sorted for you quickly. It’s lovely to hear it was a positive experience for you! If you ever need anything else, we’re always here to help.
Many Thanks,
The Lovall Team
Great customer service from Mia
I looked at the leg length guide when buying some jeans and did not realise that these lengths were more for the Leggings so they were off from what I expected.
I reached out and Mia responded and was most helpful. All resolved and I am very happy with the outcome.
10 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Grace,
Thank you so much for your feedback. I’m sorry to hear there was some confusion around the leg length guide, but I’m so glad Mia was able to help get everything resolved for you. It’s great to hear you’re happy with the outcome. If you ever need any help with sizing or anything else in future, we’re always here to help!
Many Thanks,
The Lovall Team
Perfect petite- friendly joggers
This was my first time buying from Lovall and I was very happy with the quality of joggers which were the perfect leg length on me as a petite lady. The soft fleece inside is so cosy and I will definitely be buying from Lovall again which also has excellent customer service.
7 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi HS,
Thank you so much for your lovely review. We’re so happy to hear that your first experience with us has been such a positive one! It’s amazing to know the joggers were the perfect length for you and that you’re loving the cosy fleece lining. We’re also so glad you had a great experience with our customer care team. Your kind words truly mean a lot to us, and we can’t wait to have you back again!
Many Thanks,
The Lovall Team
Excellent customer service
Excellent customer service! I love my leggings from Lovall and have many pairs. Unfortunately there was a small issue with one pair I recently ordered and having got in touch with their customer service team (Mia) they offered me several options to rectify the problem. I chose for a free replacement and I'm very happy with this outcome. They take on board your concerns and are very happy to accommodate you as a valued customer.
10 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Jo,
Thank you so much for your lovely review. We’re so happy to hear how much you love your leggings and that you’ve built up such a collection with us, that truly means a lot.
I’m really glad Mia was able to help get things sorted for you quickly and that you’re happy with your replacement. Thank you again for your kind words and for being such a valued customer.
Many Thanks,
The Lovall Team
Despite my enquiry being a complaint…
Despite my enquiry being a complaint about product quality Mia dealt with it efficiently and to my satisfaction.
8 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi there,
Thank you so much for your lovely feedback. I’m really glad we were able to resolve things for you and that you felt supported throughout, that truly means a lot to us. If you ever need anything else at all, please don’t hesitate to reach out, we’re always here to help!
Many Thanks,
The Lovall Team
Very helpful
Very helpful customer service manager, Emily, who responded promptly and refunded my postage as Evri has taken so long with delivery.
8 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Deborah,
Thank you so much for your lovely feedback. I’m so pleased to hear that Emily was able to help and get this resolved for you quickly. We completely understand how frustrating delivery delays can be, so I’m really glad we could make things right for you. If there’s ever anything else we can help with, please don’t hesitate to reach out, we’re always here for you.
Many Thanks,
The Lovall Team
Mia at Lovall was extremely helpful…
Mia at Lovall was extremely helpful when I had an issue with my leggings. The winter fleece lined leggings are my go to for the colder months!
7 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Louise,
Thank you so much for your kind words. I’m so pleased to hear that Mia was able to help and that you’re loving the Winter Leggings! If you ever need anything else, we’re always here and happy to help.
Many Thanks,
The Lovall Team
Price VS Quality don't add up
Price VS Quality don't add up
I've been purchasing lovall leggings since 2023, thought I'd found the best leggings so didn't mind the price tag, they there buttery smooth and washed up so well. I felt a slight change in fabrics when I re purchased last year but I've just had 4 new pairs of leggings arrive and the fabric is so so so different.
Its stiff, doesn't feel buttery and the size I've always bought feels tiiiiight! Which is odd considering I've lost weight! Oh and god forbid you had a thicker set of calves!
Thankfully I had a voucher so I'm not out my own personal money. However, I'll certainly be avoiding this brand in the future. For the price they are charging the quality it outrageous.
3 de abril de 2026
Opinião espontânea
Resposta da Lovall
Hi Karen,
Thank you so much for taking the time to leave your feedback. I’m truly so sorry to hear about your experience, this is absolutely not the standard we want for you at all, especially as a valued returning customer. We completely understand your concerns, and we’re very grateful for your honesty in sharing this with us.
Please know we genuinely value you as a customer and really want to put this right and get everything resolved for you. We’ve reached out to you privately so we can look into this further and support you properly, we’ll do everything we can to make this right for you as quickly as possible.
Many Thanks,
The Lovall Team
Great customer service
I had an issue with some leggings I purchased. I got in touch to explain and recieved the loviest email back from Mia. It was a very quick response, my issue was dealt with and solved with the utmost professionalism. Thank you, I will definitely purchase from Lovall again.
31 de março de 2026
Opinião espontânea
Resposta da Lovall
Hi Hayley,
Thank you so much for your kind words. We’re so pleased to hear your issue was resolved quickly and that you had a great experience with Mia, she’ll be so happy to hear this!
We really appreciate your support and can’t wait for you to shop with us again.
Many Thanks,
The Lovall Team
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