My item never arrived. Tracking said the item was delayed, then marked as delivered even though it was not. I called and emailed customer service repeatedly, no response. They just took my money. Abso... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Like many other reviews before me. I wished I would have read the reviews before ordering. Not my best experience of online shopping. Anyway, a month after ordering my order has eventually... Ver mais
Thank you very much for responding to my inquiry so quickly. I have found many new Companies to patronize while viewing facebook. Your Company has been placed at the top of the list for your handlin... Ver mais
Delivery took a long time, didn't realise it was an imported item. Fortunately I had ordered quite early for Christmas. Arrived just before Christmas and it was well packed. Tracking information lagge... Ver mais
Informações sobre a empresa
- Loja de acessórios de moda
- também em
- Loja
Informações de contacto
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Reino Unido
- +44 7488 870080
- support@lovelystorage.com
- lovelystorage.com
2,8
Aceitável
50 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
DO NOT BUY FROM HERE - CON
I bought a jewellery box from them and then having read these negative reviews, decided to cancel the order. I emailed them within the 12 hour frame advertised and received no reply. I just got an email saying they've shipped it despite me emailing to cancel it. Appalling customer service. I also just went on Amazon and found the same jewellery box for £10 cheaper! IT'S A CON
24 de agosto de 2021
Opinião espontânea
Resposta da Lovely Storage
Hey Lily,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Broken product and appalling customer service
Mine arrived broken on the hinge and damaged on the top due to it being badly packaged. I emailed them and messaged them so many times asking for a replacement but not one single response. I then got PayPal involved and they finial responded with a promise of a replacement. And what a surprise that never turned up and they are back to ignoring me. What a joke of a company, do not waste your money
19 de agosto de 2021
Opinião espontânea
Resposta da Lovely Storage
Hello
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. So please let us know if you haven't received your replacement yet, by sending us an email and we will definitely send you a replacement as soon as possible.
Have a good day!
Don't deal with them.
Customer service never got back to me.
Item arrived faulty.
Send it back.
No refund!
Don't deal with them.
5 de agosto de 2021
Opinião espontânea
Resposta da Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Please let us know if you haven't received your refund yet, by sending us an email and we will definitely solve this problem as soon as possible.
Have a good day!
No communication and fire reviews
I ordered a jewellery box in good faith as a gift- it looked lovely.
I received an email 8 days ago to tell me that it would be shipped shortly but then unfortunately there was radio silence and no reply to my email asking for an update.
I wish I had read the reviews before ordering because clearly this is a company to be avoided and I assume I will never receive my purchase and the £32 is lost forever.
You live and you learn...,
6 de maio de 2021
Opinião espontânea
Resposta da Lovely Storage
Hello,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Do NOT order from here
I ordered a jewellery box from lovely storage which came broken. I have contacted them 4 times (via email, their website and Facebook messenger twice) and rang them 10+ times and no answer. Not only did the parcel arrive late and come broken, but the service is just appalling and I wouldn’t recommend them to anyone. Awful business.
27 de março de 2021
Opinião espontânea
Resposta da Lovely Storage
Hey Will,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Possible scam website
I ordered a jewellery box over a week ago, paid for tracked 48 hour delivery and have received nothing. The tracking number doesn’t work, I’ve emailed and also used their contact form and have had no response. I’m wondering if this is a scam. They have taken my money without any problem 😳
17 de março de 2021
Opinião espontânea
This is a scam site
This is a scam site. No one replies on ther facebook, Instagram or email address. When you call this number they have on the website it keeps hanging up after a few seconds.
16 de março de 2021
Opinião espontânea
Resposta da Lovely Storage
Hello Sehrish
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Currently, you can reach us through our social media accounts and the email address below for customer service. As for the phone number, it is exclusive for business-related calls only. Thank you for understanding.
Have a good day!
support@lovelystorage.com
Lovely box ❤️
Absolutely lovely item, I loved the packaging, I do not do reviews usually but this one is worth it. Bought it as a gift for my sister and she loved it.
2 de março de 2021
Opinião espontânea
Resposta da Lovely Storage
Thanks Martha 🥰
Pathetic service
Ordered a product 10 days ago and received the confirmation mail after 3 days, with a tracking number which does not exist, since a week, I have been trying to track the parcel only for it to be found nowhere! The customer service just doesn't exist. No matter how many emails you send or how many times you try to talk to someone in their so called 'online chat' . It appears to be a scam website, please be cautious
28 de fevereiro de 2021
Opinião espontânea
Resposta da Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. If you can, please send us an email to the adress bellow. We would like to offer you a coupon.
support@lovelystorage.com
Have a good day!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.