⭐️ 1 star — Avoid at all costs Absolutely terrible experience. The staff have been rude, unreliable and completely unwilling to take accountability for problems with products I have purchas... Ver mais
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Leia as opiniões dos outros
Absolutely appalling over £500 of architrave door lining. Gave a delivery date. I got the builders in and left a 2 day delay ( in case) AFTER the delivery slot I e-mailed becuse nothing had arrive a d... Ver mais
I ordered two golden oak thresholds. One for wooden floor to carpet and one for wooden floor to click flooring . While they were expensive, they fitted perfectly after careful measuring to get the ord... Ver mais
We were doing a reno of hall and required new oak thresholds, Love Skirting came up in online search, they had exactly what we needed. Phoned them up to ask how long the delivery would be and the assi... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Informações de contacto
190 High Street, B6 4XA, Birmingham, Reino Unido
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,5
Mau
797 opiniões
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Avoid this company
My order never turned up.
On the 8th November 23 I ordered a set of samples for an Oak picture rail. Given the very expensive return policy I wanted to make sure I was ordering something I like before putting in a full order.
The website stated sample orders would be delivered in 3-7 days.
On the 17th of November I emailed chasing up the order with no reply, again on the 22nd with no reply. On the 29th November I got in touch and this time I received an email saying “ Your enquiry has been passed onto the team to action and investigate for you as requested.
They will be in touch shortly.” - and I heard nothing more.
I followed up again on the 18th January and this time was told my order had been dispatched by 1st Class Royal Mail. … well it’s a week on and I’ve received nothing, so that must have been untrue.
I paid for a sample because I wanted to order a larger amount, but the customer service has been awful. The worst I’ve ever experienced.
Avoid!
25 de janeiro de 2024
Opinião espontânea
Where is my order?
Expensive delivery service, no updates and no idea when the item will arrive. Just an awful service. Will never use them again - and likely to have to cancel my existing order if it doesnt come in the next 10 days.
18 de janeiro de 2024
Opinião espontânea
Resposta da LoveSkirting
Hi Bill,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As stated on our website, the current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. You placed an order with us on 14th Jan and then emailed our Sales Team on 18th Jan to request a delivery date. An email was sent back to you that day to confirm our Scheduling Team were looking into this and they will confirm a delivery date shortly.
We contacted you today, to confirm that your order will be delivered on Tuesday 23rd January. This means, your order is being delivered 7 days within our current lead time.
We are extremely sorry to hear that you are not happy with the service provided. Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Orded two pieces of oak trim 6 week ago…
Orded two pieces of oak trim 6 week ago and its still not arrived. There phone does not work. I payed over £20 pound for delivery. shocking service.
19 de janeiro de 2024
Opinião espontânea
Resposta da LoveSkirting
Hi Gavin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No communication, no product
Placed an order 10 days ago; no communication at all. Phone line does not work, chat does not work
15 de janeiro de 2024
Opinião espontânea
Resposta da LoveSkirting
Hi LilySurb,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No Product, No Money, Just Silence
Ordered several samples from them on 21 Dec 2023. Nothing has arrived after three weeks. Their phone is not working, emails and call back requests are ignored. Not great.
21 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Sergey T,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
We would like to sincerely apologise for the delay in the delivery of your sample order. However, we are happy to confirm that we have now dispatched this for you, and it has been sent 1st class via Royal Mail. We have also processed a full refund for the sample order, as a gesture of good will for the inconvenience caused.
We hope to hear that you are happy with the samples you receive, and we really do look forward to receiving your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent Service
Website easy to use and navigate to find the right products. Emailed to request if they could turn this around and arrange delivery out to me before christmas which they did.
3 de janeiro de 2024
Opinião espontânea
Resposta da LoveSkirting
Hi Julie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent
I have ordered pine panel moulding from LoveSkirting a few years ago when I was panelling and I was really happy with my order so I decided to order for LoveSkirting again. The communication was brilliant I was notified about shopping and delivery, delivered in time. The pine panels were good quality not one was damaged or faulty.
Happy and will order again if doing more DIY.
1 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Erika,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great service👍👍👍
Great service. I was in need of a specific threshold, prior to Xmas due to relatives coming. It arrived super quick, was great quality and is already fitted !!!
Thank you!
15 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Paul,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
All the information on the website was…
All the information on the website was correct. So the size and colour are perfect. We are very pleased with it.
15 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi M Birch,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good Experience For Me
I needed an Oak threshold with a particular size rebate which I couldn't source locally. Although I thought the carriage charge was slightly high, when it arrived on the specified day it was really well packaged with additional support so I can understand. The product was excellent quality and I would definately use again.
Many thanks.
19 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi NP,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Hardwood doorsill…
The website is easy to navigate through and the ordering was so simple.
I has an Elderly customer who needed a new door sill fitting as she couldn't use the door.
Ordered the sill and they had it delivered 2 days later.. it was wrapped securely and was a top notch product. Thoroughly recommended!!
12 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Clive,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quality product (oak threshold)
Good quality product (oak threshold), well packaged and arrived in good time. Measurements spot on. All good!
15 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi RC,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Product is spot on
Product is spot on, exactly as requested. Delivery was super fast aswell. Many thanks.
6 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Mark,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Resposta da LoveSkirting
Hi Mr Mackenzie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Scammers
Do not use this company - cannot contact them on the phone and they ignore your emails.
Order paid for but never received.
Highly suspect that all 5 star ratings are fake - Check google reviews for the 1 star truths.
15 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi JT,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. If you would like to discuss this further, please contact our Sales Team via email at sales@loveskirting.co.uk, confirming your order reference and we will be more than happy to look into this for you.
Kindest regards,
Kate
The Love Skirting Sales Team
Great oak dour sill
Great oak dour sill - need to find cheaper delivery options
5 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Mr Stephen,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I really love ordering from…
I really love ordering from LoveSkirting.
Arrived really quickly and also it’s superb packed, my glass beads contain 2 extra plywood supports to make sure it won’t bend or snap during transport. I really appreciate the extra effort and care that they did at the warehouse.
Will definitely order again.
12 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Stanislav,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of sta
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of stains from the knots..... only in two mixtures of 18 sticks the cutting is high-quality and beautiful
12 de dezembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Ilana,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great quality item
Great quality item, easy to use website. Hardwood ordered is heavy and dense, thanks a lot.
30 de novembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Dave,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Very good quality handrails
Very good quality handrails, ordered a few times. Customer delighted,
Very efficient service and highly recommend.
27 de novembro de 2023
Opinião espontânea
Resposta da LoveSkirting
Hi Nick,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
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