Love Your Lights  Opiniões 

411
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Quality product, unfortunately I wasn't able to hang the lights until the rain had cleared up, they weren't quite right but couldn't return because their return policy is 7 days :( so I was unable to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I asked for advice before purchasing and helped gave great insight into how I should set up. Ordered and arrived within a couple of days. Installation was super easy and they look absolutely amazing!... Ver mais

Classificada 5 em 5 estrelas

We love our new white 20m outdoor lights! One look at them tells you they are superior quality to the cheaper options because the wire is double thickness and the LED lights are larger and brighter. T... Ver mais

Classificada 5 em 5 estrelas

I stumbled upon Love Your Lights on a last-minute hunt for a good quality lighting intended for a family event. Not only did the correspondence answered all my queries on point but more importantly, I... Ver mais

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Decoração e Design de Interiores

Escrito pela empresa

Love Your Lights sells decorative indoor and outdoor lighting to transform your home, garden or commercial space. We make lighting easy! Our products are beautiful, versatile and transformational. Guaranteed to add a warm, ambient glow to any atmosphere.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

411 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(411)

1 opinião nos últimos 12 meses

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Classificada 2 em 5 estrelas

Warning! not good return/exchange policy

Quality product, unfortunately I wasn't able to hang the lights until the rain had cleared up, they weren't quite right but couldn't return because their return policy is 7 days :( so I was unable to exchange. Spent $400. My fault for not doing my due diligence, but a warning to all of you.

12 de setembro de 2026
Opinião espontânea
logótipo da Love Your Lights

Resposta da Love Your Lights

Hi Laura,

Thanks for your feedback and we’re pleased to hear you were happy with the quality of the lights.

We’re sorry they didn’t work out for your planned layout. As outlined in our returns policy, we offer a 7-day return period for change-of-mind purchases, with items required to be unused and in their original packaging.

When you contacted us, your email mentioned that you had just realised our returns policy was seven days and that you should have checked this before ordering. There wasn’t a request to return or exchange the lights, or any detail around what wasn’t working for you, so we replied asking if there was an issue we could help with. You advised that you weren’t sure the layout would work as planned.

We regularly work with customers on their festoon lighting plans and layouts and are always happy to offer advice on lengths, positioning and configurations to help find the best solution for a space. It’s an area of our customer service that we’re particularly proud of and one our customers regularly value.

Unfortunately, as the return period had already passed, we weren’t able to offer a change-of-mind return on this occasion.

Thanks,
Louise

Classificada 1 em 5 estrelas

Not Impressed

We purchased a range of lights including Christmas lighting and fairy lights for close to $200. The USB star fairy lights were defective since the very beginning and some bulbs were not working. My husband phoned to inquire about a replacement or a refund. They refused to reimburse or exchange the defective product and gave us a free shipping option for our next order. We were advised not to wrap this model of fairy lights as they are delicate, and they should be kept in jars, which we did following their recommendation. They have now caught fire. This is really unsafe and I was lucky to be around when this happened. If it had been kept in a bedroom for instance, we may have had a fire. I am not impressed by their customer service. From a customer perspective, not getting a refund or a replacement for a faulty product is nonsense. Furthermore, now that they have caught fire, I have concerns with their policy as this appears irresponsible. As much as I like fairy lights, that is not worth the risks. We now have multiple sets of lights we are reluctant to use. Not impressed.

19 de novembro de 2024
Opinião espontânea
logótipo da Love Your Lights

Resposta da Love Your Lights

Hi Esther, we are very concerned to hear about your experience. We have no record of you as a customer and have no record of having any direct contact from you. Clearly your experience is extremely serious and surprised that this is the first we have heard about it. We do not have your contact details, so please contact us immediately at sales@loveyourlights.co.nz

Classificada 5 em 5 estrelas

Enhancement is an understatement

I asked for advice before purchasing and helped gave great insight into how I should set up. Ordered and arrived within a couple of days.
Installation was super easy and they look absolutely amazing!! It really brings out outdoor living space to an entirely new level.

7 de abril de 2024

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