Absolute garbage cover. Within 10 months, it was collapsed and holding a pond of water. Their “warranty“ was ‘we will ship you new foam for $300 shipping charge’. Do not buy from them!
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Leia as opiniões dos outros
Karla was excellent. Very professional. She helped me with many questions about how to order. Also!! Do you people realize that Karla has never been in a hot tub/ jacuzzi!! I feel the more you teach... Ver mais
A empresa respondeu
The ordering process takes a bit but it is so they can get you the correct cover. order process time could be a bit more streamlined, but was not out of expactation. The cover arrived today. Tailgate... Ver mais
A empresa respondeu
We weren't using our hot tub very much because our old cover was too heavy to move each time so we ordered a new cover with Lowcostspacovers. The process was very easy and quick. Their customer serv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At LowCostSpaCovers.com, we specialize in providing high-quality, affordable spa and hot tub covers to customers across the United States. We understand that a durable, well-fitting spa cover is essential for protecting your investment, saving energy, and enhancing your spa experience — but it shouldn't have to cost a fortune. That’s why we focus on delivering custom-made spa covers that combine excellent craftsmanship with unbeatable value. Every spa cover we sell is built with premium materials, tailored to your specific dimensions, and designed to stand up to the elements. We work hard to keep our prices low without sacrificing quality, and we offer a variety of options to meet your needs, from lightweight economy covers to heavy-duty models for harsh climates. Shipping large items like spa covers can be expensive, but we’ve negotiated the best possible rates to make nationwide delivery fast, reliable, and as affordable as possible. At LowCostSpaCovers.com, our mission is simple: to make it easy and affordable for every spa owner to get a cover they can count on. Friendly service, honest pricing, and top-quality products — that's the Low Cost Spa Covers difference.
Informações de contacto
Estados Unidos da América
- lowcostspacovers.com
3,5
Aceitável
45 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Absolute garbage cover
Absolute garbage cover. Within 10 months, it was collapsed and holding a pond of water. Their “warranty“ was ‘we will ship you new foam for $300 shipping charge’. Do not buy from them!
7 de abril de 2026
Opinião espontânea
Great cover!
Great cover, after I sent in my template they we able to make my tricky triangle hot tub cover! Huge thanks!
17 de março de 2026
Opinião espontânea
Resposta da Lowcostspacovers
Thank you for your fantastic review. We're so glad you’re happy with your custom cover. Creating a cover from a unique template, especially for a tricky triangle hot tub is exactly the kind of challenge we love. It’s great to hear everything turned out just right. We truly appreciate your support and hope you enjoy your new cover for years to come.
Karla was excellent
Karla was excellent. Very professional. She helped me with many questions about how to order.
Also!! Do you people realize that Karla has never been in a hot tub/ jacuzzi!! I feel the more you teach your employees the better they become as salespeople, will relate with your customers in a whole different way. So take some advice from a person who has traveled, and has been on stage with some of the best motivational speakers in the world. Our Brain is the way to personal success.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Lowcostspacovers
Thank you for your thoughtful review. We’re so glad to hear that Karla was able to assist you and answer your questions during the ordering process. She truly takes pride in helping customers and making sure everything is clear and easy.
We also appreciate your perspective and advice about employee experience and personal growth. At our company, we’re always looking for ways to continue improving and supporting our team so they can provide the best possible service to our customers.
Thank you again for choosing us—we really appreciate your feedback and your business!
We weren't using our hot tub very much…
We weren't using our hot tub very much because our old cover was too heavy to move each time so we ordered a new cover with Lowcostspacovers. The process was very easy and quick. Their customer service was also readily available for questions. A few weeks later, I had a beautiful cover that fit perfectly. My wife and I are back in love with our hot tub and use it almost every day. Thank you LCSC! Great work!
10 de dezembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for the wonderful review. We’re happy to hear that your new cover made such a difference and that you and your wife are enjoying your hot tub again. It’s great to know the ordering process, fit, and our customer service all met your expectations. We truly appreciate your kind words and your support, enjoy those daily soaks! Thank you for choosing LowCostSpaCovers.
I am very happy with my new hot tub…
I am very happy with my new hot tub cover. I worked with the online measurement info and an online representative to come up with the appropriate sizing and it working out perfectly! Thank you!
6 de fevereiro de 2026
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for your kind review! We’re thrilled to hear that the sizing worked out perfectly and that our online measurement tools and representative were helpful. Enjoy your new hot tub cover, and please don’t hesitate to reach out if you need anything in the future!
I needed a spa cover
I needed a spa cover, and I wanted it fast. These craftsmen took their time and had me measure twice and maybe 3 times. I admit I was a little upset but the price was great so I measured again. When it arrived and I could touch the quality and see the fit, Wow was I impressed. Thanks and I highly recommend Low cost spa covers
11 de janeiro de 2026
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for sharing your experience! We truly appreciate your patience during the measuring process taking the time to double check measurements is how we ensure a perfect fit, and we’re glad it paid off. We’re happy to hear you were impressed with the quality and fit of your new spa cover, especially at a great price. Your recommendation means a lot to our entire team. Thank you for choosing LowCostSpaCovers!
I received my spa cover very quickly
I received my spa cover very quickly, less than 4 weeks and that’s through the Christmas Holidays. The quality exceeded my expectations. The Spa dealer wanted $1200 to replace my cover. I did it myself for $577 and was extremely easy.
6 de janeiro de 2026
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for taking the time to share your experience. We’re glad to hear that your spa cover arrived in under 4 weeks even through the busy Christmas holidays and that the quality exceeded your expectations. Saving over half the cost compared to the dealer price while still getting a high-quality, easy to install cover is exactly what we strive to deliver. We truly appreciate your business and are happy we could help make the replacement process simple and affordable. Enjoy your new cover, and thank you for choosing us!
GREAT COMPANY GREAT PRODUCT!
Hi! My name is Rebecca Gaskin and I just had to write and tell you what I think of your product. I
had ordered a cover for my Hot Springs Jetsetter hot tub back in September. I was somewhat nervous and checked my measurements exactly as your website instructed about 3 times and then had my husband check the measurements to make sure we came up with the same thing. We did so I sent it in. I was very impressed at the reply saying my order was rec'd and asked to reply to verify so quickly. I appreciated your company keeping me informed as to the status of my order and when & how it was shipped. It arrived pretty quick and when I opened the box, I was blown away at the quality and color of the cover. It fit to a T!! I also ordered the Aerospace 303 protectant to keep it as beautiful as the day I got it.
Thank you so much. You have a customer for life and I recommend your company to anybody and everybody. Your prices were also very affordable.
Again, Thank you!!
Rebecca G
30 de setembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much, Rebecca, for taking the time to share such a detailed and thoughtful review! We truly appreciate your trust in us, especially when it came to carefully measuring your Hot Springs Jetsetter cover. Our verification process is designed exactly for that peace of mind, and we’re glad it made you feel confident every step of the way.
We’re happy to hear that the cover fit perfectly, arrived quickly, and exceeded your expectations in both quality and color. It’s also great to know you’re using the Aerospace 303 protectant to keep it looking like new—that’s a fantastic choice for long-term care.
Your recommendation means the world to us. Thank you again for choosing our company, and welcome to the family—we’re honored to have you as a customer for life!
Low Cost Spa Covers Team
If i could give negative stars, WE WOULD!
If i could give negative stars, I would. Buyers beware. This company has horrible customer service and management. First, they lost our drawings for the original cover. Then, we had to trace. They lost that THEN found it and made the over upside down to the based on the traced drawing. After months waiting on these people, we have requested our money back and will have to look for another company. STAY AWAY!
8 de dezembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
We have thoroughly reviewed our records and cannot locate any order, drawings, or communication associated with this reviewer. We take customer concerns seriously, but we can only assist verified customers with documented orders. We have asked Trustpilot to review this post, as it does not appear to be based on a genuine customer experience.
Thank you for your submission. We reviewed the information you provided, as well as the details from the review you left on BBB.org, and we were unable to locate any matching order in our system. Based on all available information, it appears this complaint may be intended for a different company.
If you believe this is in error, please provide an order number or any documentation showing a purchase from our business, and we will be happy to assist further.
If quality and pricing are what you want....
The ordering process takes a bit but it is so they can get you the correct cover. order process time could be a bit more streamlined, but was not out of expactation. The cover arrived today. Tailgate drop at our driveway. I installed in in a matter of minutes. The fit is correct, quality is at our expectations. I would definitely use this business again.
8 de dezembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for your thoughtful review. We truly appreciate your patience during the ordering process, it’s all part of ensuring your cover is made to fit perfectly. We’re glad to hear the delivery went smoothly, installation was quick, and that the fit and quality met your expectations. We truly appreciate your business and look forward to serving you again.
Concerned but put at ease!
To be honest I was bit concerned going to a website for the first time and ordering a $600 cover for my hot tub. However, their communication was excellent and we worked out all the details! Cover showed up and it’s of excellent quality and fit perfectly! Rounded corners and all! I’m very happy with the entire process and extremely satisfied! If there were more than five stars I’d give more! Thanks for everything!
11 de novembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for sharing your experience! We understand that ordering a custom hot tub cover online—especially at this price point—can feel like a leap of faith, so we’re thrilled to hear that our communication helped put you at ease.
It’s wonderful to know that your cover arrived in perfect condition, fits exactly as expected (rounded corners and all), and meets your quality expectations. Your satisfaction means a lot to us, and your kind words truly make our day.
Thank you again for your trust and for choosing us. Enjoy your new cover.
Great customer service
Great customer service. They had to make our spa cover from a template we made from a plastic sheet. They did a great job communicating what we needed to do. The spa cover arrived with no issues and fits perfectly. Timing was fine for delivery and was faster and cheaper than other options we researched.
7 de novembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for your kind words. We’re glad the template process went smoothly and that your new spa cover fits perfectly. We really appreciate you trusting us with your custom order and are happy to hear you were pleased with the service, communication, and delivery. Enjoy your new cover.
These people are scammers
These people are scammers, take your monies keep it for 1.5 months. I call they tell me it will be shipped and I call again and they say maby next week ect. They say its done.. "LIE" Very rude CS . After confronting them with the fact they keep putting me off and they tell me it's ready to ship being the fraudsters they are I was reporting them to my bank. My monies got deposited back into my account. Also to note after I purchased this cover I was getting bank alerts about fraudulent charges on my card not sure if it's related to this place but quite the coincidence.. STAY AWAY WOULD BE MY RECOMMENDATION...
31 de outubro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
We’re sorry you feel this way, and we’d like to clarify the timeline of your order. Your order was placed on September 24th, and we reached out for confirmation of the final cover details. We did not receive your confirmation email until October 6th, which delayed the start of production. Based on that, the expected ship date was updated to October 20th–27th.
We understand delays can be frustrating, but we are not scammers.
We have thousands of satisfied customers and take pride in providing quality products and service. We take customer service seriously and are disappointed this experience did not meet expectations.
Great replacement Hot Tub covers company
High quality, hot tub covers! My Hot Tub cover needed to be replaced after five years. The website made it super simple. All you need is a few measurements. They were super timely with their communication to confirm my measurements and within a week and a half it was out of there warehouse and on the truck. It showed up today and fits perfect. I was not expecting it to be as nice as it is. Much better than the original one that came with the Hot Tub. Highly recommend.
23 de outubro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for your wonderful feedback! We’re happy to hear that your new hot tub cover fits perfectly and exceeded your expectations. Our team works hard to make the ordering process simple and ensure every cover is built to last, so it’s great to know you’re enjoying the results. We truly appreciate your recommendation and your trust in us — enjoy your new cover!
Stay away from Lowcostspacovers
Seam became unraveled within 6 mo.
They responded to the complaint by requesting the purchase info, which they already had. The only receipt I had was from the credit card, which they claim wasn’t a receipt. I decided too resist myself.
The cover is super light weight (I question the foam density) and does not sit flat without all 4 clips fastened. I have more evaporation with this cover than the previous 4. Horrible product, bad customer service.
1 de maio de 2025
Opinião espontânea
Resposta da Lowcostspacovers
We’re sorry to hear about your experience. Our records show that we were happy to assist you back in March 2025 and promptly requested the following items to process your warranty claim:
A copy of your warranty slip
A copy of your original purchase receipt
Photos showing the issue with your cover
Unfortunately, we never received the requested documents or images needed to proceed. We always aim to resolve warranty concerns quickly and fairly, but we must have the required information to do so. If you can still provide these items, we’ll be glad to review your claim again.
Fits perfect easy to order
Fits perfect. They emailed me with a few questions to make sure it was accurate.. easy to order. Was made to order so give them a few weeks..
7 de outubro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you for your review. We’re glad to hear your cover fits perfectly and that the ordering process was smooth. We always double-check measurements to ensure a perfect fit, and we appreciate your patience while we built your custom cover. Enjoy your new spa cover!
2 weeks & 10 emails for them to tell me they won't deliver to my location
I placed an order on Sept 22 and responded to their email to confirm the order that same day. After some back and forth I was told they couldn't deliver the cover because it was in the mountains and the truck couldn't get there. I assured them it was a main road perfectly accessible to semis as it was being delivered to my management company. Apparently the address wasn't coming up right in Google so I provided a pin GPS location, screenshots, and the address to a church next door. They responded saying they can't deliver to churches. I said no, that church is in the same strip mall and next door to the management company. Crickets for like 5 days. I responded back with my management company's other location (this location comes up on Google just fine and is also accessible to large trucks) and told them to let me know which location they would be delivering it to. They finally responded saying they are not allowed to deliver to "addresses associated with lodges". To be clear, this is for a house... but we all name our vacation rentals up here and the name of my house has "lodge" in the name. So anyhow, for 10 back and forth emails over the course of 2 weeks, where I told them repeatedly that it was going to the management company, at the very end they decided to tell me they wouldn't deliver it and they were cancelling my order. They also charged my card right away, so I've had the charge on my card for 2 weeks. Awesome! So glad I wasted my time with them.
3 de outubro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
We appreciate you taking the time to share your feedback. However, we were unable to locate any orders under the name “Krazikatt.” To assist you further, could you please provide your order number or the name and email address used when placing the order?
Once we have that information, we’ll be happy to review the details of your order and provide a full response.
We strive to provide excellent service and clear communication throughout the ordering and delivery process, and we want to make sure we address your situation accurately. Please email us at sales@lowcostspacovers.com
or reply to this message with your order details so we can investigate and resolve this promptly.
DO NOT BUY!!
DO NOT BUY!!! Cover didn't even last 1 month before ripping at the seams. The material of the cover is about as thin as paper. They blamed animals despite the last cover being over 10 years old and having zero tear / seam issues. Horrible customer service and tried to sell me a new one after getting a month out of the old one. I cannot stress enough about avoiding this company.
5 de setembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Dear Anthony,
We are sorry to hear about your frustration. We take quality control very seriously, and each spa cover is fully inspected before packaging and shipment. If a defect were present, it would have been identified and corrected before delivery.
In reviewing your case, the damage shown in your photos is consistent with outside interference—most likely an animal digging into the cover. This type of damage would have been noticeable at delivery, which suggests it occurred after arrival. To clarify, this type of issue has only been reported twice. In the other instance, the customer’s security cameras confirmed that a small animal caused the tear.
As a gesture of goodwill, we offered you a replacement vinyl skin at no charge, though it was declined, you wanted a brand new cover. Unfortunately, animal or external damage is not covered under warranty.
We remain confident in the durability of our spa covers, which are built to last for many years with proper care. While we understand your frustration, we do stand by both our product quality and our efforts to resolve your concern.
I was very pleased with my spa cover…
I was very pleased with my spa cover and how nice it looks! Very good quality and also packaging was excellent to keep the cover from getting damaged in shipping! Price was good as well and the time it takes to get the delivery wasn't too long either. Free delivery was such a great selling point for me! I would highly recommend Low Cost Spa Covers!
10 de maio de 2025
Opinião espontânea
Resposta da Lowcostspacovers
We’re thrilled to hear that you’re pleased with your new spa cover and that it arrived safely. We always strive to provide great quality at a fair price, and it’s wonderful to know the free delivery and quick turnaround added to your experience.
We truly appreciate your recommendation and look forward to serving you again in the future!
I can only give a review on the service…
I can only give a review on the service I received from Karla. This is representative was more than patient and helpful to make sure the replacement spa cover I've ordered was correct in its dimensions. I have no idea as to the quality of the spa cover itself, but if the actual cover is of the same quality as Karla's serviice, I will be thrilled. Karla gives your company from the perspective of someone ordering one of your covers a very wonderful sense of expectation for a first rate cover coming my way in about 10 days to 2 weeks with maybe another 5 to 10 days for it to actually arrive at my home. Karla, you are awesome! Hopefully the company will reflect your excellence!
3 de setembro de 2025
Opinião espontânea
Resposta da Lowcostspacovers
Thank you so much for your feedback! We’re delighted to hear that Karla was able to provide you with such helpful and attentive service. She takes great pride in making sure every detail is right, and we’ll be sure to share your comments with her.
We’re confident you’ll be just as pleased with your new spa cover once it arrives. If there’s anything you need along the way, please don’t hesitate to reach out, we’re here to help.
Wishing you many relaxing moments ahead!
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