Unable to get a refund
No response to emails or phone calls to return a watch. Their refund policy isn't worth the paper it's written on. Basically no Customer service at all. Would give zero stars if I could.
21 de março de 2026
Opinião espontânea
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Informações sobre a empresa
Escrito pela empresa
Lumi is a company 100% focused on customer service for the acquisition of semi-fine and luxury jewelry pieces, as well as watches and other daily accessories. We strive to connect desired pieces from the customer base with manufacturers and distributors around the world.
Informações de contacto
2,5
Mau
5 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
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Do not buy /Beware
Do not buy /Beware: "No Returns" policy
I attempted to return a watch, but they refused to issue a standard refund. Instead,I was offered a completely different wAtch. I didn't ask for then they offered a '50% cash back' deal, meaning I lose half my money just to get out of a purchase I’m not happy with. Their return policy is misleading and feels like a way to trap customers into keeping products or losing money. Buy from a brand that actually stands behind their products."
There a lot of delay tactics while emailing ,as it takes 3- 4 days to get a reply
This company is not in the UK , as it say. It is
21 de dezembro de 2025
Opinião espontânea
Company is not what it advertises
I ordered a watch from this company with expected delivery in 5-6 days. It was over 2 weeks and the tracking information showed it shipped from Mainland China. The watch itself doesn't count steps anywhere near accurately, doesn't have the swimming exercise tracking as advertised and the vibrate for notifications doesn't register. I wrote to ask for refund and was told the watch wasn't meant to be accurate and if I wanted that I would have to pay 10 x more. The next response offered me to keep the watch and they would provide an account credit. When I continued to request credit to my payment method they said they could not accept my request because it had clearly been worn and their refund policy says it isn't returnable if worn. Their policy does not say that. Beware dealing with this company.
10 de dezembro de 2025
Opinião espontânea
Best Shop Ever
I just bought a Armani watch and a ring.
The watch took less thank 48h to arrive at my house. It was perfectly packed, all original with warranty. Just perfect.
I will buy again soon.
16 de janeiro de 2024
Thrilled
Recently ordered a watch from Lumi, and I'm thrilled with my purchase.
The website was easy to use, and the watch I received was exactly as described, even more stunning in person.
Customer service was quick to answer my questions, and the whole process, from ordering to delivery, was smooth. I'm very satisfied with Lumi's products and service. Highly recommended! I wish it would have more variety of products
31 de outubro de 2023
Opinião espontânea
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