Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great customer service, particularly from Mel, when my order was delivered to the wrong address. I contacted Aramex - the delivery service with photos of my front entry (where the parcel was suppo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great products and wonderful customer service. I had an issue with one of my spray bottles and Isabel from customer service was able to help me quickly and efficiently. I use the complete range from... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Was gifted these by my mum who couldn’t get them to work. I truly don’t know how they are still getting sales on these. I really wanted to love them so have tried MANY times to make it work but ea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love the environment friendly dissolving cleaning solution for my appliances. They work effectively and efficiently. Love how the toilet looked so clean after the sheet dissolved and became sudsy. T... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de produtos de limpeza
  2. Loja de artigos domésticos

Escrito pela empresa

Lucent Globe was founded by Brodie & Roger with a simple yet powerful goal: to offer Australians products that are both eco-friendly and of the highest quality. As identical twin brothers from the Gold Coast, our love for our community and the environment runs deep. We knew we couldn’t solve the world’s pollution crisis overnight, but we believed in starting small, with something used in everyday life, a product contributing to plastic waste. From this we designed the worlds first dishwashing sheet! These values drive us to innovate and create solutions that are not only effective and affordable but also designed with minimal environmental impact. At Lucent Globe, we’re committed to making a real difference by creating alternative products that help reduce plastic waste, are effective while being kind to the planet. We also believe that sustainability should be affordable and accessible to everyone!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

472 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 35% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Don’t buy - absolute trash

Was gifted these by my mum who couldn’t get them to work. I truly don’t know how they are still getting sales on these. I really wanted to love them so have tried MANY times to make it work but each time results in me having to wash the same dishes multiple times.

Dishes somehow come out smelling worse than they did when they went in, even though they’re rinsed. Glass, metal and plastic are completely stained. For the first time ever our Dishwasher was leaking foam all over the floor. I’ve experimented with different dosages and placements other than what’s suggested in the instructions - we also have a top of the range dishwasher.

These are just trash but my god do they have a great marketing and positive review scheme.

17 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you for your feedback, we’re really sorry to hear about your experience, as this is not what we expect from our products at all.

We understand how frustrating this must be, especially after trying multiple times to get a good result. We’d really like to look into this further and help resolve it for you.

Could you please email us at review@lucentglobe.com with a few more details about your dishwasher model and how the product was used? Our team will prioritise your case and work with you on a solution.

Classificada 5 em 5 estrelas

My experience has been very positive…

My experience has been very positive because Lucent Globe products are easy to use, and environmentally friendly. I love that they are trying to always improve their sustainable packaging and convenient cleaning sheets. Products generally perform well for everyday use. Prompt delivery and customer service was exceptional.

15 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your thoughtful feedback! We're delighted to hear you’ve had such a positive experience and that you value the ease of use and environmental focus of our products.

Classificada 5 em 5 estrelas

Absolutely love these products!

Absolutely love these products!! Work just as great as all the other prudcts I have used but I feel these are cleaner, less toxic, and less plastic. All a bonus!

15 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thanks so much for the love! We’re thrilled to hear you’re finding them just as effective, while also being cleaner, less toxic, and with less plastic. That’s exactly what we’re all about.

Classificada 5 em 5 estrelas

I LOVE LOVE LOVE these

I LOVE LOVE LOVE these! Strawberries and cream are my favourite! I have about 10 boxes in stock atm in my laundry 😂aswell as some pina colada! Would love a tropical sangria one 🙌🏻 and I have about 5 boxes of the dishwasher sheets 👍

14 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

This made our day LOVE the energy!! Thanks so much for your support across both laundry and dishwasher sheets, we really appreciate you!

Classificada 5 em 5 estrelas

The customer service is outstanding

The customer service is outstanding. I love their products and would recommend them to everyone

13 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Your recommendation means a lot to us, and we truly appreciate your support!

Classificada 1 em 5 estrelas

Product was so heavily scented

Product was so heavily scented. I couldn’t even bring it into my home. Tried to return. I have to ship back at my own cost after paying $32 of duty to bring it into my country as well as paying for it. There is no other option for return other than investing more money. This product is unacceptable and toxic in smell.

12 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating this must be, especially with the additional duty costs and the product not being suitable for you.

This is not the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’d really like the opportunity to make this right for you.

Please reach out to our support team at review@lucentglobe.com with your order details, and we’ll prioritise your case and work with you on a suitable solution.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, particularly from Mel, when my order was delivered to the wrong address.
I contacted Aramex - the delivery service with photos of my front entry (where the parcel was supposed to be delivered) and this did not match the photo of the front door where it was delivered.
I still haven't heard back from Aramex.
I notified Lucent Globe of the failed delivery, and they offered a refund or to resend my order at no cost straight away. Fast efficient service from Mel, quick replies to solve the problem.
Many thanks to Mel.

11 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your detailed feedback! We're sorry to hear about the delivery issue, but we're really glad Mel was able to step in and resolve things quickly for you.

We pride ourselves on providing fast and supportive service, so it’s wonderful to hear Mel made a positive difference. We’ll be sure to pass along your kind words to her.

Classificada 5 em 5 estrelas

Great products and customer service

Great products and wonderful customer service. I had an issue with one of my spray bottles and Isabel from customer service was able to help me quickly and efficiently.
I use the complete range from kitchen to laundry to floor cleaning and I’m fully sold. Quality cleaning power and low carbon footprint.

10 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying our products across your home and that our customer service team was able to assist you quickly and efficiently.

It’s great to know our commitment to quality and a lower carbon footprint is making a difference for you.

Classificada 5 em 5 estrelas

Great service

I received my parcel quickly after ordering and when notified of a missing item Stella was very prompt and friendly responding and having the item posted out the same day. Great service.

10 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your kind feedback. We’re so glad everything arrived quickly and that Stella was able to sort the missing item for you right away!

We’ll be sure to pass this on to her. Really appreciate your support!

Classificada 5 em 5 estrelas

Wrong product sent

Wrong product sent. Allowed me to keep and immediately sent correct order. Very responsive

9 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your understanding and kind words. We really appreciate your patience while we fixed that for you!

Mistakes can happen, but we always aim to make things right as quickly as possible. So glad to hear you had a positive experience with our team

Classificada 5 em 5 estrelas

I have just received my first parcel…

I have just received my first parcel from these guys and I cannot wait to have the whole house cleaned with natural and “clean” products. I decided to go with The Everything Bundle and all of their products are full sized and smell so fresh. Their free gifts are such good value also. I had been in contact with Mel, their customer service member in regards to an address issue I had made, and she was second to none with her help!! Cannot recommend this team and their products enough.

10 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for this amazing feedback. We’re so happy you’re loving the Everything Bundle and that everything arrived safely!

I’ll be sure to pass your kind words on to Mel as well .We truly appreciate your support, and we’d love to work with you on some content if you’re open to it!

Classificada 5 em 5 estrelas

I needed customer service assistance &…

I needed customer service assistance & received that straight away. And my problem was resolved. Couldn’t be happier

9 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your kind words! We’re so glad we could assist you quickly and get everything resolved. It truly means a lot to hear you had such a great experience!

Classificada 5 em 5 estrelas

Great company

Great company. I accidentally ordered two lots of 8 packs and I sent and email and a wonderful lady Isabel cancelled my second order and reimbursed my account, she made it so easy
Thank you Isabel

24 de março de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your lovely review! We’re so glad we could quickly sort that out for you and make the process easy.

Isabel will be especially happy to hear your kind words, we’ll be sure to pass them on. We really appreciate your support!

Classificada 5 em 5 estrelas

These laundry sheets work really well

These laundry sheets work really well, leaving the clothes with a clean scent and have minimal waste. just pull a sheet out and pop it into the laundry. Stella was a gem and helped me through the entire ordering process. I would def purchase these in the future.

3 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your kind review! We’re thrilled to hear the laundry sheets are working so well for you and leaving your clothes fresh and clean.

It’s great to know you’re enjoying the convenience too, simple and effective is exactly what we aim for! And Stella will be so happy to hear your lovely feedback, we’ll be sure to pass it on.

Classificada 5 em 5 estrelas

Prompt response to my claim.

Prompt response to my claim.
No questions asked, despite the fact that my claim turned out to be infact, incorrect.
Gemma, was intrumental in processing my claim.
This is the perfect type of customer service that will maintain my loyal following.
Thank you Gemma

2 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your thoughtful review! We’re really glad to hear that your experience with our support team was smooth and prompt.

Gemma will be especially happy to hear your kind words, she truly cares about making sure every customer feels supported. It means a lot to know that this experience has earned your trust and loyalty.

We appreciate you taking the time to share this and for being part of our community.

Classificada 5 em 5 estrelas

Eco-friendly and effective

I love the ease of using the sheets for cleaning. I also love that they are eco-friendly and chemical free. I’m also looking for products that are effective and free of chemicals.

2 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Creating products that are both effective and gentle is at the heart of what we do, so it means a lot to know they’re meeting your expectations. We truly appreciate your support!

Classificada 5 em 5 estrelas

Love these!!!

I love the environment friendly dissolving cleaning solution for my appliances. They work effectively and efficiently. Love how the toilet looked so clean after the sheet dissolved and became sudsy. The laundry sheets made my clothes clean and smell nice. The dishwasher sheet cleans my dishes sparkling clean every use.

1 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your wonderful review! We’re thrilled to hear how much you’re loving the dissolving cleaning sheets and that they’re working so effectively across your home—from laundry to dishes and even your toilet.

It’s especially great to know you’re enjoying both the cleaning power and the fresh results, all while choosing an environmentally friendly option. That’s exactly what we aim for!

We truly appreciate your support and are so glad our products are making a difference in your daily routine.

Classificada 4 em 5 estrelas

Product lasts longer than expected

Unless your clothes tend to get very dirty, the product can last longer than expected. The subscription service doesn't give you a heads up when your next shipment has been initiated and once the process has started the order can't be modified. Be sure to keep track of your subcription date or else you'll end up with more product than you need.

1 de abril de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Hi Deb, thank you for your feedback, we really appreciate you taking the time to share this.

We’re glad to hear the product is lasting well, though we understand your concerns around subscription notifications. Clear communication is really important, and your feedback helps highlight where we can improve.

If you’d like, please reach out to us at review@lucentglobe.com and our team can assist with your subscription settings to better suit your needs.

Classificada 5 em 5 estrelas

This cleans amazingly

This cleans amazingly! The no chemicals is a win win. I love love the smell of the laundry detergent. It has a refreshing smell. My kids kept sniffing their clothes. 10/10 recommend.

29 de março de 2026
Opinião espontânea
logótipo da Lucent Globe

Resposta da Lucent Globe

Thank you so much for your amazing review! We're thrilled to hear you're loving both the cleaning power and the fresh scent.

It’s so lovely to hear the whole family is enjoying it, that definitely made us smile! Thanks again for your support and recommendation, it truly means a lot

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais