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Luckycasino ON Opiniões 16

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TrustScore: 3.5 em 5

3,5

Casino online ou agente de apostas
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Informações sobre a empresa

  1. Casino online ou agente de apostas
  2. Casino

Escrito pela empresa

We’re a bunch of crazy casino enthusiasts who are passionate about one thing: giving you the number 1 gaming experience on the planet. Playing casino online should be as easy as grabbing a cup of coffee. Let Lucky be your trusty go-to. All your favourite games are available to you at a moment’s notice, wrapped up in a smooth and hassle-free environment. From sign-up to gameplay and withdrawing your wins – LuckyCasino is designed to make it easy as possible for you to get started and enjoy the good stuff. We support several trusted payment providers such as VISA, Mastercard, Interac, and PaysafeCard so that you can deposit and withdraw your funds quickly and securely. No hidden fees, just cash.

Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

The customer support is phenomenal I've…

The customer support is phenomenal I've never had a issue and they are doing great at everything will always enjoy playing on lucky casino and will always refer them to all my friends

15 de abril de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi,

Thank you so much for your amazing review! We're thrilled to hear our customer support has been phenomenal and that you enjoy everything about playing here, referrals to friends mean the world to us!

Keep enjoying the games and reach out anytime via email or chat.

Best regards,
Alexander, LuckyCasino

Classificada 1 em 5 estrelas

Their terms and conditions apparently…

Their terms and conditions apparently states you cannot withdraw until you bet your deposit amount.

Deposit 100 for example. And lets say you win x amount. You cannot make a withdrawal until you wager at least 100. Skip this one

4 de abril de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi,

Thanks for your message. Indeed, our Terms & Conditions require wagering an amount equal to your deposit before withdrawing winnings (e.g.: deposit €100 requires betting €100). This is standard industry practice to prevent bonus abuse.

You can review full details on our sites terms and conditions or contact support via email/chat for specific clarification about your case.

Best regards,
Alexander, LuckyCasino

Classificada 5 em 5 estrelas

This casino provides the best customer…

This casino provides the best customer service hands down!!! Every time I was in need for a few extra spins a customer service rep went above and beyond my expectations and provided more then I expected. 10 out of 5 stars great job guys!

17 de março de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hey Nathan,

Thank you so much for your amazing feedback! We’re thrilled to hear that our customer service team exceeded your expectations and helped make your experience even more enjoyable.

Your kind words mean a lot to us, and we’ll be sure to share them with the team!

We truly appreciate your support and look forward to keeping the good times rolling!

Best regards,
Alexander, LuckyCasino.

Classificada 1 em 5 estrelas

I had sent $100 etransfers 2 times same…

I had sent $100 etransfers 2 times same day March 12. Both were cancelled on there end now I have to wait for 2 more business to receive the $$ back I sent and was locked out of my account.
Worst experience I have ever had and will not be continuing any service with them.
Also I have 4 casinos online that I have never had any issues with in 10 years.

Annmarie
Very unhappy

12 de março de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Annmarie,

We are terribly sorry to hear about your experience and understand how frustrating this must have been.

We’d really like the opportunity to look into this further and help resolve the issue for you. Please reach out to our support team directly so we can review the transactions and assist you in getting this sorted as quickly as possible.
Thank you for sharing your feedback.

Best regards,
Alexander, LuckyCasino.

Classificada 5 em 5 estrelas

This is the best casino site especially…

This is the best casino site especially because of how amazing and dedicated the customer service representatives are. They are friendly, kind and super helpful.

6 de março de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Steph,

Thank you for the kind words, we really appreciate it!

If there is anything we can do for you in the future, please reach our to us and we will gladly assist you!

Best regards,
Alexander, LuckyCasino

Classificada 5 em 5 estrelas

great games and even better customer…

great games and even better customer service just that alone was worth siging up!

24 de fevereiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Qwazi,

Thank you for the kind words, we appreciate hearing that you like the experience!

If there would be anything we can do for you, please reach out to us via chat or email - we are more than happy to help!

Best regards,
Alexander, LuckyCasino

Classificada 1 em 5 estrelas

i knew this was a low rated casino

i knew this was a low rated casino
they have no transperancy and are just plain rude
they got me for over 1000nd dollers
don't join stay away
chat with you? i have for hours i'm not here to waste my time !!! YOU KNOW WHO ALSO TAKES IT SERIOUSLY OLG AND IGAMING
this is the best !!!! deposit 250 and get 250 bonus ? yea perfect for them
you have to lose your 250 then earm 15xs that bonus almost 4000$ turnover when you can't win a 100$
i'm gone out of this scam stay away from these thiefs

1 de fevereiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Frank!

We're truly sorry to hear about your negative experience and any losses – we understand how disappointing that can feel. 😞

We take transparency and player care very seriously as a licensed operator, and all our processes follow strict regulatory guidelines. If there's a specific issue with your case, please reach out to our support team via live chat so we can review it personally.

Best regards,
Alexander, LuckyCasino

Classificada 5 em 5 estrelas

Exceptional casino!

Exceptional casino!

Awesome support. Friendly and fast.

great promo when you deposit sometimes they give you spins with no wager on them.

I won $2000 on the $1 spins!!

Payout is always pretty quick.

RTP is low on alot of providers but I did hit $2000 on 94% rtp so it is possible!

31 de janeiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Jenn,

Thank you so much for the fantastic review! We're thrilled you love our support team, the no-wager promos, and our quick payouts.

It's great to hear you've had such positive experiences despite RTP variations across providers – your big hit proves the excitement is real!

Best regards,
Alexander, LuckyCasino

Classificada 5 em 5 estrelas

Great casino great staff great rtp

Great casino great staff great rtp! would recommend

29 de janeiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Lars! 🌟

Thank you so much for your kind review - we’re really happy to hear that you’re enjoying the casino, our staff, and the overall experience!

We work hard to create a fun and safe environment for all our players, so your positive feedback truly means a lot.

Best of luck at the tables, and we hope you keep having a great time with us!

Best regards,
Alexander.

Classificada 5 em 5 estrelas

MIKKO 5/5 LUCKY CASINO 3/5

MIKKO 5/5
LUCKY CASINO 3/5 Stars

23 de janeiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hey Christian,

Thank you so much for your review and the 5/5 rating for Mikko, we’re really happy to hear he made such a positive impression. While we’re sorry that your overall experience with LuckyCasino landed at 3/5 stars, we truly appreciate your honesty as it helps us see where we can improve.

If there’s anything specific you feel we could do better, we’d be very grateful if you could share more details with our customer support so we can look into it further and work on earning those extra stars in the future.

Best regards,
Alexander, LuckyCasino

Classificada 1 em 5 estrelas

I thought this place was a good place…

I thought this place was a good place to gamble how wrong I was . The live chat agents take forever to respond so slow. Not to mention this casino doesn’t even give out any bonuses only when signing up after that you can deposit thousands and they will not even give you a dime. I do not recommend signing up. Also the evolution blackjack tables they have bots that is working on the casinos behalf to contribute to your losing. All these casinos are only focus on one thing making you lose and they will go above and beyond to make that happen.

20 de janeiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi,

Thank you for taking the time to share your feedback, we’re sorry to hear about your experience and that our service and promotions didn’t meet your expectations.

We understand how frustrating slow responses and limited bonus offers can feel, and please know that our team is always doing its best to work as quickly and effectively as possible, as this is something we continuously strive towards. We also want to reassure you that all games, including those provided by Evolution, operate under strict regulations and independent audits to ensure fairness and player protection in regulated markets.

If you’d like us to review your case or share more details about your experience, please reach out to our customer support, we’ll be glad to assist further.

Best regards,
Alexander, LuckyCasino

Classificada 5 em 5 estrelas

Excellent help online when something…

Excellent help online when something needs attention as every site does. Trustworthy simple no bs

12 de janeiro de 2026
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi,

Thank you so much for your kind words, we're delighted to hear that our online support has been excellent and reliable when needed, and that you find the platform trustworthy and straightforward.

We truly appreciate you taking the time to share this positive feedback and look forward to continuing to provide you with a no-nonsense experience.

Best regards,
Alexander, LuckyCasino

Classificada 2 em 5 estrelas

Needs much imporvement

I have been playing here for a while now and I am not sure why. The bonus games are few and far between and I have never won an amount to get excited about like I have at other casinos. I have also reported glitches which have never been fixed. It would be nice to see a turnaround for this casino but I do not think I will be playing long enough to witness this.

27 de setembro de 2025
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Tammy,

Thank you for sharing your feedback and for sticking with us for a while, we're sorry to hear that the bonus games and wins haven't been exciting enough compared to other casinos.

We truly appreciate your patience and input, as it helps us identify areas for improvement. Please reach out to our customer support if you have any questions or concerns about your play so they can assist you further.

Best regards,
Alexander, LuckyCasino

Classificada 1 em 5 estrelas

I experienced a serious issue with a payout and customer support.

I experienced a serious issue with a payout. I won my bet and was initially paid the correct amount, but the funds were immediately taken back without explanation. When I contacted support, I was told the matter was sent to the "relevant department" for investigation, yet no support ticket number was ever provided. After waiting an entire week with no response, I followed up only to receive the exact same vague answer. At no point was I contacted or reimbursed for my rightful winnings.

I ultimately closed my account because of this unresolved issue. While the amount in question was “only” $100, the principle is far more concerning. If this company can arbitrarily reverse a legitimate payout once, they can do it again—and to anyone. This is unacceptable and reflects poorly on their integrity and reliability.

18 de agosto de 2025
Opinião espontânea
logótipo da Luckycasino ON

Resposta da Luckycasino ON

Hi Fausto,

Thank you for sharing your experience, we’re truly sorry to hear about the frustrating payout issue, which clearly affected your trust in us.

Matters like this are reviewed and resolved by our relevant departments according to our policies, and we regret that you didn’t feel properly informed before closing your account.

If you’d like to discuss further or have additional questions, please contact our customer support, we’d be happy to provide more details on your case.

Best regards,
Alexander, LuckyCasino

Classificada 2 em 5 estrelas

Lotsa games with a very good RTP%

Lotsa games with a very good RTP%. My first withdraw was frustrating because they apparently have a wager requirement of 1x for all deposits so they kept cancelling my requests saying "card null" and forced me to wager a lot more than I wanted before paying me. I wont deposit there again because of their deposit lock but overall not bad.

11 de janeiro de 2024
Opinião espontânea

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