I ordered 2 hoodies from this company off an ad I saw on Facebook over a month ago. Have been in contact with customer support. They keep advising me to give them 2-3 business days. The shipping numbe... Ver mais
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Leia as opiniões dos outros
The products they send are not what is pictured. I ordered a pair of Christmas pants that look like corduroy pants in the advertisement. Picture has pockets belt looks zipper and button. Like regular... Ver mais
A empresa respondeu
A total waste of time and money. Facebook site has misleading pictures of embellished jacked and leggings. Received goods which were just prints on cheap material. Ordered on 2nd December for Christ... Ver mais
A empresa respondeu
The styles draw you in.... But what you receive is definitely not the same as advertised, of course, leaning towards poorer quality. If they just sold what advertised, you wouldn't feel so ripped off.... Ver mais
Informações sobre a empresa
Escrito pela empresa
Wear What Makes You Cool
Informações de contacto
Hong Kong
- support@lulover.com
- lulover.com
1,4
Muito mau
120 opiniões
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
Bad communication with the company
Bad communication with the company
17 de março de 2026
Opinião espontânea
Resposta da Lulover
Dear James,
We are truly sorry for the poor communication you have experienced. We sincerely apologize for any inconvenience has caused you.
We have resent a detailed email with the latest updates on your package. Please kindly check your inbox.
If you have any questions or need further assistance, please feel free to reply directly to the email. We will respond to you as soon as possible.
Best regards,
Lulover customer complaint team
complaint@lulover.com
I ordered 2 hoodies from this company…
I ordered 2 hoodies from this company off an ad I saw on Facebook over a month ago. Have been in contact with customer support. They keep advising me to give them 2-3 business days. The shipping number says the product is 1 city over from me and has said that for 2 weeks now. I don’t understand how companies like this can get on Facebook.
12 de março de 2026
Opinião espontânea
Resposta da Lulover
Dear Tim,
We are extremely sorry for the frustrating experience you’ve had with your order and the shipping delay. We understand how upsetting it is to wait so long with no update on your delivery.
We have searched our records using the email address from your order, but found no email record from you. If you contacted us using a different email, please let us know so we can fully investigate this situation.
We sincerely apologize for the unexpected issues with your package — please be assured this is not our normal delivery service. Our team has already processed a full refund for your order and you can check your account for the update.
We apologize again for all the inconvenience this has caused you.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Poor quality and doesn't look like the…
Poor quality and doesn't look like the Facebook picture.
Would not recommend to even an enemy.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Lulover
Dear William,
We are truly sorry that the product you received is of poor quality and does not match the picture shown.
Your satisfaction is our top priority. If you are not happy with your purchase, please contact us directly. We will do our best to provide a proper solution for you as soon as possible.
Best regards,
Lulover customer complaint team
complaint@lulover.com
If I could give it 0 stars i would
If I could give it 0 stars i would. These are horrible quality and took long get here. This site is a scam site. Garbage is not a bad enough insult for this site!
4 de fevereiro de 2026
Opinião espontânea
Resposta da Lulover
Dear Matt ,
We are extremely sorry to hear that the quality of the products and the long delivery time have left you with such a terrible experience. We sincerely apologize for the disappointment and frustration this has caused you.
We would like to work with you to address your concerns. Could you please contact us at complaint@lulover.com with your order number? We will do our best to find a satisfactory solution for you.
Best regards,
Lulover customer complaint team
Zero stars - DO NOT BUY FROM THEM
I am only rating this company as 1 because I needed to rate it to leave a written review. DO NOT BUY FROM HERE !! Products are not what they advertise. I ordered a knitted jumper and got a cheap polyester one in the post. The picture on the website didn’t match what I received. When I contacted them to say I’d received the wrong thing they assured me I had received what I’d ordered. I sent photos to show the differences and they offered 15% refund or I could cover the cost to send it to china myself for a refund. I am still waiting for a refund weeks later. Do not buy from this company!
25 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Julia,
We are extremely sorry that the item you received did not meet your expectations and that the product was inconsistent with the website description, causing you great disappointment and frustration. We sincerely apologize for this unsatisfactory experience.
Regarding the return address: We have reviewed our email records and confirmed that we have not yet provided you with a return address or specified the return location. Please check your email history for verification.
Regarding the refund: Our customer service team offered a 50% partial refund as an alternative to non-return, or a full refund upon return—not 15%. This can also be verified in our email correspondence.
Your refunds were successfully processed on January 23rd, and we informed you of this in our email along with relevant suggestions. Please kindly check your email.
We deeply apologize for the confusion and unpleasant experience this has caused you. We will take your feedback seriously and continue to improve our product quality, descriptions, and after-sales service.
Best regards,
Lulover customer complaint team
complaint@lulover.com
False representation of products…
False representation of products advertised versus received. No replies to multiple emails requesting a return. Extreme delays in shipment. Price does not reflect quality of goods received nor advertised.
7 de janeiro de 2026
Opinião espontânea
Resposta da Lulover
Dear customer,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
We sincerely apologize for the false representation of the products, the extreme delays in shipment, and the poor quality of the items received. We take your concerns very seriously and are committed to improving our processes to ensure a better experience for our customers.
We have checked our records and found that our customer service department has responded to your request for a return. Please check your inbox for our email.
We apologize again for the inconvenience and disappointment caused.
Best regards,
Lulover customer complaint team
complaint@lulover.com
ordered a chistmas sweatshirt on…
ordered a chistmas sweatshirt on december 2nd, it came AFTER christmas. all i got was cheap excuses. NEVER AGAIN.
(there was NO information, that the article could possibly come after christmas!)
2 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with your Christmas sweatshirt order.
We sincerely apologize for the delay in delivery and for any inconvenience caused by the poor quality of the item you received. We take your concerns very seriously and are committed to improving our shipping processes and product quality.
If you need any after-sales service or further assistance, please do not hesitate to contact us at email below. Our team is ready to assist you and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Lulover customer complaint team
complaint@lulover.com
If I could rate at less than one star
If I could rate at less than one star, I would. Do not order from this company. The products are worse than dollar store items and the delivery of my Christmas sweaters took a month - two weeks after Christmas though it said it would be here by then. I would say it’s a scam.
5 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We are truly sorry to hear about your extremely disappointing experience with our products and shipping service.
The holiday season brings unprecedented shipping pressures, and we regret that this led to your order being delayed beyond your expectations.
We take your feedback about product quality very seriously, and we apologize that the items did not meet your standards.
Upon checking our records using the email address associated with your order, we were unable to find any records from you regarding these issues. If you would like to pursue a return and refund, please contact us directly at the email below, and we will provide you with detailed return instructions to facilitate the process.
We deeply regret the frustration and disappointment this has caused, and we appreciate you bringing these issues to our attention.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Abstract Santa Claus Sweater - Inferior Quality
The Abstract Santa Claus sweater I bought looked nothing like the picture on the website. It is very poor quality and took almost 3 weeks to arrive, which delivery date was after Christmas.
30 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Joe,
We are truly sorry to hear that the item you received did not match the picture on our website and that the quality was not up to your expectations.
Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our descriptions are more accurate.
If you would like to return the item for a refund or discuss further options, please contact us and we will guide you through the process.
We hope to regain your trust and improve your experience with us.
Best regards,
Lulover customer complaint team
complaint@lulover.com
If i could give it 0 stars i would
If i could give it 0 stars i would, unfortunately however i have to opt for 1 star.
I am truely shocked by this extreamely poor quality Christmas jumper i recieved from Lulover.
I ordered on December 13th, it arrived today the 28th of December.
It took 15day.
It was shipped 9 days after order.
The quality is absolutely appalling to say the least.
It does not look at all like the photo's on website.
I have been well and truely ripped off!
looks like a cheap PJ top.
I paid £7 for delivery, now they are requesting i pay to return too. So my order total was £31.
The point of the matter is, i never got what i paid for in the first place.
The jumper and material is nothing like the photos on the website.
Its false advertising and a absolute scam.
So if i return and if it costs me the same again it will be another £7 of my money totalling £14 for delivery and return of a jumper i would never of ordered if they had photos on the website of the jumper they sent me.
Shipping only stated standard shipping it gave no reference to time span, nor was i made aware it would be shipped from China.
Had i of known, it would of taken 15days i would not of ordered it, in the first place.
I wish i could share photos on here for you all to see what i ordered and what i recieved.
Its a total waste of my money and time.
No reply to my email, as stated they only replied to me via social media, as i messaged them there too.
28 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Sarah,
We are truly sorry to hear about your experience with the Christmas jumper you ordered.
Regarding the shipping time, your order was processed and shipped within the time frame listed on our website. However, we understand that the delivery date was later than you had hoped, and we deeply regret any inconvenience this has caused.
We have noted that you contacted us regarding a return, and we have already responded to your email with the necessary information and steps to proceed with the return process. Please check your inbox and reply to our email to let us know how we can assist you further.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Update reply:
The shipping times listed on our website are for reference. Your order processing was within this timeframe, and we sincerely apologize that the delivery time did not meet your expectations.
Additionally, we did reply to your email on December 29. If you have not received any of our emails, please check your email settings to see if our emails have been filtered.
Lulover customer complaint team
complaint@lulover.com
A total waste of time and money.
A total waste of time and money.
Facebook site has misleading pictures of embellished jacked and leggings. Received goods which were just prints on cheap material.
Ordered on 2nd December for Christmas but not dispatched until 18th, arrived far too late.
27 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Quantock,
We are truly sorry to hear about the disappointment you have experienced with your recent order.
We sincerely apologize for the delay in dispatch and the poor quality of the items you received. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
We have already responded to your request for a return and refund. Please reply to our email to confirm receipt of this information and to let us know if you need any further assistance with the return process. Our team is ready to help and ensure that your concerns are addressed promptly.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Still waiting !
Ordered a Christmaa sweatshirt well in advance to have it for Christmas.
Still waiting.
27 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We understand how important it is to receive your Christmas sweatshirt in time for the holidays, and we apologize for any delay you have experienced.
To quickly address your concerns and provide you with the latest updates on your order, we recommend that you contact us directly at the email below. Our team will be able to assist you with the current status of your order and any further information you may need.
Thank you for your patience and understanding as we work to resolve this matter promptly.
Best regards,
Lulover customer complaint team
complaint@lulover.com
disgraceful
companies like these should be shut down and fined, i saw the xmas jumper on facebook,i ordered 2 jumpers, it took forever to arrive, it is nothing like they advertise, and yes i agree they are a pile of crap, i contacted them but they dont seem to do returns.
do not buy from this company....... merry Xmas lulover
24 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Andrew,
Thank you for sharing your experience and concerns about your recent purchase.
We want to clarify that we have a 30-day return policy, and we always process returns for customers who contact us within this period and request a refund. It seems there may have been a misunderstanding or miscommunication regarding your return request. We take all return requests seriously and aim to assist our customers promptly.
To investigate this matter and provide you with the necessary return information, we need to locate your order. However, based on the information available to us, we are unable to identify your order accurately. We recommend that you contact us directly at the email below and provide your order number and any other relevant details. This will help us identify your order and guide you through the return process.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this issue.
Best regards,
Lulover customer complaint team
complaint@lulover.com
The products they send are not what is…
The products they send are not what is pictured. I ordered a pair of Christmas pants that look like corduroy pants in the advertisement. Picture has pockets belt looks zipper and button. Like regular blue jean type pants. In actuality when received they are less quality than pajamas. Extremely light weight fabric with elastic waist, more like the quality of a $5 Halloween costume. This is a complete scam do not buy under any curcimstance.
24 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with the items you received.
We sincerely apologize for the poor quality and the discrepancy between what was advertised and what you received. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
If you would like to return the item and receive a refund, please contact us at email. Our team will guide you through the return process and ensure that you receive your refund promptly.
We hope to regain your trust and improve your experience with us.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Cheap Nasty Crap
Took forever to arrive. When it did it was complete disappointment. What an absolute cheap pile of crap!! Nothing like as advertised, cheap nasty fabric with poor quality printing, not a knit . Save your money!
22 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We are truly sorry to hear about the disappointment you have experienced with your recent order.
We sincerely apologize for the delay in delivery and for the poor quality of the item you received. It is never our intention to provide products that do not match the descriptions and images on our website. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
Our team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to find a resolution that meets your expectations.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Liars who don’t actually deliver anything
They lied about delivering to me. Claimed at 2am delivery - which didn’t happen. I have cameras around the front of my house and there was no one.
22 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Simon,
We were sorry to hear that you did not receive your package despite the delivery confirmation, and we understand your frustration about the situation.
We would like to clarify that the delivery information and proof of delivery you were provided are directly supplied by local shipping carrier. We sincerely regret that the package was not successfully delivered to you as indicated.
Our team has already sent you an email outlining a proposed solution to assist with locating your package. Could you please check your inbox for this email?
We are committed to resolving this matter for you promptly and will do our best to help track down your package. Please feel free to contact us if you need any further details or assistance.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Absolute scam artists
Absolute scam artists , never seen such rubbish quality. Cleverly taken pictures to impress , certainly not impressed when the product finally arrived Don’t waste your money
21 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Keiron,
We are truly sorry to hear about the negative experience you have had with your recent purchase.
We sincerely apologize for the poor quality of the item you received and for any frustration this has caused you. We take your feedback very seriously and are committed to improving our product standards and ensuring that our customers are satisfied with their purchases.
Our customer complaint team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to resolve this issue promptly and to your satisfaction.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Placed an order of$85 five days ago
Placed an order of$85 five days ago. Still hasn't shipped and none of my emails have been responded to. I wish I read the reviews before ordering. I will be calling my bank Monday and reporting this company as fraud.
14 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear Rick,
We were sorry to learn about your frustration regarding your order and your concerns about our email responses.
We want to clarify that your first email and most recent email were replied to in a timely manner by our team. While we apologize for the delayed response to your second email, we want to assure you that none of your messages were ever ignored. We kindly request that you check your complete email records, including the spam or junk folder—our replies may have been filtered incorrectly by your email provider.
Please do not hesitate to inform us if you require any further assistance or have additional questions. We are committed to resolving this matter properly for you.
Best regards,
Lulover customer complaint team
complaint@lulover.com
Kann diesen Laden nicht empfehlen
Kann diesen Laden nicht empfehlen. Versand aus China, keine Bestellbestätigung und support grottenschlecht bzw. Gar keinen. Habe jetzt Mastercard eingeschaltet um mein Geld wieder zu bekommen.
19 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Hallo,
Wir entschuldigen uns aufrichtig für die verspätete Antwort auf Ihre Anfrage und die Unannehmlichkeiten, die Sie mit unserem Shop hatten. Es tut uns sehr leid, dass unser Service Ihre Erwartungen nicht erfüllt hat.
Bitte beachten Sie, dass Ihre Bestellbestätigung automatisch an die von Ihnen angegebene E-Mail-Adresse gesendet wurde, sobald Ihre Zahlung erfolgreich verarbeitet wurde. Sollten Sie diese nicht erhalten haben, bitten wir Sie, Ihren Spam- oder Junk-Ordner zu überprüfen, da solche Benachrichtigungen manchmal fälschlicherweise von E-Mail-Anbietern gefiltert werden.
Wir möchten Sie außerdem darüber informieren, dass Ihre Bestellung bereits unterwegs ist. Unser Kundenservice hat Ihnen eine E-Mail mit detaillierten Sendungsverfolgungsinformationen an Ihre registrierte E-Mail-Adresse gesendet. Wir empfehlen Ihnen, Ihren Posteingang (und gegebenenfalls Ihren Spam-Ordner) zu überprüfen, um den aktuellen Status Ihres Pakets einzusehen.
Wir schätzen Ihr Vertrauen und hoffen, alle verbleibenden Probleme zu Ihrer Zufriedenheit lösen zu können. Bitte zögern Sie nicht, uns erneut zu kontaktieren, falls Sie weitere Unterstützung benötigen.
Mit freundlichen Grüßen
Lulover customer complaint team
complaint@lulover.com
Avoid - it's cheap nothing like as it appears think less than Temu quality
Ordered in Late November, so 3+ week shipping, looked like a nice cotton style jumper, no it's a waxy horrible feeling fabric print, - the print is similar but it's nothing like what is shown, I would advise EVERYONE to avoid this entire company -- it's one of those fake pretend it's a real jumper when it's more like a printed hoody shaped "shower curtain" material. not fit to clean a car with (not absorbent enough anyways) - I suspect its probably not even fire retardant too tbh. Absolute Scam guys, put my claim in with paypal.
19 de dezembro de 2025
Opinião espontânea
Resposta da Lulover
Dear customer,
We were deeply sorry to read about your extremely disappointing experience with the jumper you ordered in late November.
Please accept our sincere apologies for the lengthy shipping time that exceeded your expectations, as well as the product failing to match your expectations in terms of fabric quality and appearance.
We would like to work with you directly to resolve this matter to your satisfaction. Could you please contact our dedicated team at [complaint@lulover.com]? Our team will prioritize your case and explore the best possible solution for you promptly.
We hope to have the opportunity to make this right for you.
Best regards,
Lulover customer complaint team
complaint@lulover.com
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